Health Populi

OCTOBER 5, 2020

Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019.

Physical Exams 147

Physical Exams Customer Service Follow-Up Insurance 147

Health Populi

JANUARY 20, 2019

I have, at CES 2019, when I sat down with Sean Carney, Chief Designer at Philips. I was grateful to Sean for spending time with me at CES 2019 in Las Vegas to brainstorm the role of design in health/care. Sean grew up in Teesside in Yorkshire, in northeastern England.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Readings are visible to patients and transmitted to the physician’s office.

Vital Signs 102

Vital Signs Follow-Up Patient Records Diagnostics 102

Health Populi

OCTOBER 21, 2019

Osler had been a strong advocate for the physician-patient conversation to inform the doctor’s diagnostic acumen and improve patient outcomes. Cydney Roach EVP and and Lynn Hanessian Chief Strategist, both of Edelman, And winding up the meeting, Julie Murchinson, CEO, Health Evolution.

Follow-Up 48

Follow-Up Best Practices Diagnostics Patient Experience 48

Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. The post Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO) appeared first on HealthPopuli.com.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

OCTOBER 3, 2019

This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system. Given a $60K median U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Health Populi

APRIL 1, 2024

The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report. “The data clearly show that when innovative options are implemented, growth and optimization soon follow.”

Billing 87

Billing Follow-Up Communication Medication 87

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We meet George and Audrey in their open kitchen-dining room space, with George finishing up a conversation with his cardiologist via a tablet.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

MARCH 1, 2022

Increasingly, voice tech will be used for health care tasks and workflows among both clinicians and providers as well as patients, caregivers, and consumers. Imagine this announcement now in that outer ring, up and to the right, in this “foundation built to deliver what the market wants.” Note that in 2019, 7.5%

Collaboration 62

Collaboration Follow-Up Insurance Medication 62

Health Populi

MARCH 6, 2019

There’s little Americans, by political party, agree upon in 2019. The Kaiser Family Foundation has been tracking this topic for a few years, and this month, their March 2019 Health Tracking Poll shows vast majorities of Democrats, Independents and Republicans all share these sentiments. consumers were asked.

Follow-Up 59

Follow-Up Medication Patient Experience 59

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Health Populi

SEPTEMBER 5, 2024

I referred to that experience here in Health Populi several years ago when discussing health care access and transparency. Fast forward and we’re in the next-gen of direct-to-consumer models, with Lilly Direct and PfizerForAll launching programs that get up-close-and-personal with patients for medicines delivery and support services.

Follow-Up 62

Follow-Up Medication Tests Patient Experience 62

MedicalGPS

AUGUST 10, 2022

After you answer the ‘what’, not too many people will ever follow up and ask, “ why do you do what you do?”. From 2009 to 2019, the average monthly quit rate increased by 0.10 As a matter of fact, MedicalGPS’ motto is, “If it’s good for the patient, it’s good for the business”. The ‘what’ is straightforward enough.

Follow-Up 52

Follow-Up Patient Experience Patient Care Patient Satisfaction 52

Health Populi

OCTOBER 1, 2019

published on 30 September 2019. This post will be my latest read on the issue which I’ll discuss on Friday afternoon 5th October in a session titled, “The New Health/Care: Patient-Led, Retail-Enabled.” ” That’s a verbatim paragraph from a blog on the Hims & Hers’ Medium channel.

Follow-Up 63

Follow-Up Collaboration Insurance Medication 63

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. In 2019, $1.9 The more engaged staff members are in their work, the more invested they are in their patients.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

JUNE 5, 2024

“The greatest opportunity offered by AI is not reducing errors or workloads, or even curing cancer: it is the opportunity to restore the precious and time-honored connection and trust,” Dr. Eric Topol wrote in his 2019 book, Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again.

Unit Organization and Environment 71

Unit Organization and Environment Collaboration Acute Care Documentation 71

Walker Info - Patient Experience

APRIL 4, 2022

Customer experience professionals are in the ideal position to help the organization navigate the changes, but to be successful they must embrace these changes. Helping the rest of the organization shift its mindset to being truly engaged and all-in for customers requires it to move up the Hierarchy of Engagement. Start small.

Follow-Up 52

Follow-Up Communication Best Practices Admissions 52

Health Populi

APRIL 19, 2023

Four in 5 global consumers said that to feel cared-for by health care providers, they want to be treated for their holistic medical needs, including getting me the meds I need, following up after seeing me, and not making me wait too long to see me. In the U.S.,

Follow-Up 62

Follow-Up Insurance Communication Patient Experience 62

Health Populi

NOVEMBER 12, 2020

In short: 2021 and beyond will be different than 2019. This chart from the Edelman Trust Barometer follow-up in the age of the coronavirus screams the data point: that 93% of consumers were looking to brands to help them connect and stay emotionally close.

Follow-Up 147

Follow-Up Patient Experience 147

Health Populi

FEBRUARY 1, 2021

Then in 2019, Medscape added the word “suicide” to the title of the annual assessment. The specialty-mix at the top-end of un-wellbeing shifted toward critical care, rheumatology, infectious disease, and pulmonary medicine which hadn’t featured as prominently in 2019/20. Four in ten U.S.

Patient Experience 102

Patient Experience Follow-Up Hospital Patient Safety 102

Health Populi

FEBRUARY 1, 2019

At CES 2019, I spent time with Roy Jakobs, Chief Business Leader of Personal Health with Philips , to discuss the company’s evolving portfolio of products that help fulfill the mission to support people across their own continuum of health. At CES 2019, Philips launched new features in the Pregnancy+ app. He should know.

Triage 75

Triage Hospital Follow-Up Medication 75

Health Populi

JANUARY 7, 2019

I’ve worn mine now for three months, and love the nudge I get every hour to get up and move (especially useful as a knowledge worker sitting at a desk for too many hours a day). For more hard-core athletes, CES 2019 features an eSports area with all flavors of digital sports from golf to hockey and tennis.

Patient Advocacy 72

Patient Advocacy Customer Service Medication Follow-Up 72

Health Populi

NOVEMBER 5, 2019

adults in July and August 2019. On that personalization, tactical level, most of the healthcare suppliers don’t provide relevant communications to patients: the top performer here was providers, with 49% of consumers saying hospitals’ and clinicians’ communications were personally relevant. Election Day 2019.

Follow-Up 66

Follow-Up Communication Appointments Insurance 66

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71

Health Populi

MARCH 13, 2019

“Patients as Consumers” is the theme of the Health Affairs issue for March 2019. patients in 2019 — patients, consumers, people, health citizens? Taken together, these four papers from Health Affairs lead to the following themes: By 2019, patients in the U.S.

Insurance 102

Insurance Hospital Follow-Up Documentation 102