2018 Billing Customer Service 
Health Populi
JUNE 25, 2018
The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.” The most-used tactics for enhancing customer experience friction are providing easy-to-find phone numbers and customer service training for staff.
Health Populi
JUNE 26, 2018
I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018.
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