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Real-time context awareness: Enhancing customer service with AI

Medical Economics

AI transforms customer service in health care, enhancing patient interactions, streamlining operations, and improving satisfaction through context-aware technology.

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Top Customer Service Tips for Medical Administrative Assistants

Northwest Career College

Providing good customer service is critical to doing your job well. Why is customer service so important? This article shares some simple but effective tips to help medical administrative assistants offer the best customer service possible. Warm Greetings to Patients First impressions do count.

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Pharmacy Technicians: The Surprising Skills You’ll Learn on the Job

Northwest Suburban College

This responsibility requires a blend of technical know-how, customer service skills, and attention to detail. Developing Strong Customer Service Skills One of the most important aspects of being a pharmacy technician is developing strong customer service skills.

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When Star Ratings Backfire: How CMS Could Better Support Health In Medicare Advantage

The Healthcare Blog

How Quality Measurement Can Undermine Actual Quality The Star Ratings system aggregates over 40 metrics across preventive care, medication adherence, member experience, and customer service. However, it disproportionately rewards process compliance and documentation over health outcomes.

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Ep. 71: Agentic AI with Isaac Park of Keebler Health

Medical Economics

Agent AI Use Cases and Healthcare Applications (00:02:43) Describes agent AI’s potential to mimic human workflows and its analogy to customer service bots. Large Language Models (00:01:09) Explains what agent AI is, how it differs from large language models, and its core capabilities.

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Time For Medicare Advantage Leaders—Including Me—To Eat Our Own Cooking

Forbes Healthcare

I should have to live under the same benefit design, customer service, and network constraints as every other member. Here’s why it matters: - Operational Truth : You only truly understand the friction points—customer service delays, billing errors, prescription denials—if you live them yourself.

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Revenue Cycle Staffing Challenges: Tackling Staff Shortages and Burnout

Relias

No Surprises Act, CMS rule updates) Customer service and patient communication 2. Focus areas for training should include: Annual coding and billing guideline updates Denial prevention strategies Regulatory changes (e.g.,