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I’ve recently had the opportunity to spend a great deal of time as a patient, and from my perspective, the patientexperience is often sadly lacking. Losing Touch In far too many provider-patient encounters, the art of communication is lost, seemingly forgotten in the rush of things to do.
But for anybody who has been a patient or accompanied a loved one who is ill, it is clear that empathy, compassion, and honesty matter just as much as clinical acumen. This is evident in research on the patientexperience , and something most of us can easily intuit.
You can create standardized prep sheets for common conditions to empower MAs to anticipate and arrange required tasks, facilitating smoother appointments. For example, patients should be able to easily schedule and re-schedule appointments online or through an app without any involvement from clinic staff.
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