Health Prime

NOVEMBER 20, 2024

Long check-in wait times Extended wait times during check-in are one of the main complaints that patients report when they visit a healthcare facility. This can also lead to increased anxiety and stress, particularly for patients who already deal with health concerns.

Medication 98

Medication Patient Satisfaction Communication Insurance 98

Health Prime

NOVEMBER 20, 2024

Long check-in wait times Extended wait times during check-in are one of the main complaints that patients report when they visit a healthcare facility. This can also lead to increased anxiety and stress, particularly for patients who already deal with health concerns.

Medication 52

Medication Patient Satisfaction Communication Insurance 52

Arkenea

JULY 23, 2025

Advanced systems offer patient portals that allow patients to update their information and verify insurance details before appointments, reducing registration time and improving data accuracy. The system should support common database platforms and provide comprehensive data migration tools and services.

Billing 40

Billing Hospital Documentation Insurance 40

Physicians Practice

JUNE 27, 2025

I refer to this thought transference as the Bathroom Experience (BE), a powerful metaphor for how seemingly minor details can dramatically impact patients’ perceptions of a medical practice. That sends patients a message that the practice might be neglecting other details. The BE concept also extends beyond restrooms.

Communication 52

Communication Billing Documentation HIPAA 52

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Patient Experience 90

Patient Experience Billing Insurance Hospital 90

Health Populi

SEPTEMBER 10, 2019

Using digital tech has improved consumers’ experiences with health care providers across a range of tasks: 53% told Philips it’s easier to schedule appointments, 47% think it’s easier to get test results, 42% receive appointment reminders, and 27% are able to monitor health indicators on their own.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Guideway Care

DECEMBER 23, 2024

Initiated by the Centers for Medicare & Medicaid Services in 2013, TCM is focused on strengthening care coordination while striving to diminish instances of patients returning to the hospital after discharge. A LACE score of 10 or above indicates that patients are likely to benefit from post-discharge services.

Discharges 52

Discharges Patient Satisfaction Follow-Up Transfers 52