MedQuest College

MAY 22, 2025

For example, a medical assistant candidate might be asked: Tell me about a time you had to deal with a difficult patient. A thoughtful answer could focus on staying calm, listening actively, and working to de-escalate the situation while following protocols. How did you handle it? Use examples from your externships or labs.

De-Escalation 59

De-Escalation Teamwork Medical Assistant Communication 59

Relias

MAY 24, 2023

Patients depend on competent, compassionate care, physical security, and the satisfaction of knowing they’re well cared for. How can healthcare organizations and leaders achieve these goals by protecting nurse and patient safety congruently? Implement de-escalation protocols and education, including active-shooter drills.

Patient Safety 52

Patient Safety Unit Organization and Environment Huddles/Rounds De-Escalation 52

Relias

MAY 24, 2023

Patients depend on competent, compassionate care, physical security, and the satisfaction of knowing they’re well cared for. How can healthcare organizations and leaders achieve these goals by protecting nurse and patient safety congruently? Implement de-escalation protocols and education, including active-shooter drills.

Patient Safety 52

Patient Safety Unit Organization and Environment Huddles/Rounds De-Escalation 52