Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments). Zero and Roman are also part of telehealth.

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Follow-Up Insurance Communication Collaboration 97

Health Populi

DECEMBER 5, 2019

As the graph shows, APA found that many aspects of health care in America stress most people out, from the cost of insurance to medical bills — and changes to health care policy emanating from Washington. Financial health for patients-as-payors is part of the overall health/care experience. This new year is a U.S.

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Insurance Billing Medication Patient Experience 109

Health Populi

OCTOBER 5, 2020

Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. This is the second year that J.D.

Physical Exams 147

Physical Exams Customer Service Follow-Up Insurance 147

Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Power asserts that, “this shift puts pressure on health plans to respond with better tools that provide convenience, transparency, and information.”

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. From 2003 to 2019, the theory that prices are the primary driver of America’s spending more on health care than any other country is still the case.

Insurance 66

Insurance Hospital Documentation Patient Experience 66

Health Populi

NOVEMBER 12, 2019

Here’s the link to our post here on Health Populi, from July 1, 2019. The post was titled, “A Matter of Trust, Perception, Risk, and Uncertainty — the Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions.” The media coverage of hospitals suing patients for late payments?

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Collaboration Hospital HIPAA Best Practices 66

Health Populi

SEPTEMBER 27, 2023

adults saying inflation has made it harder to pay medical bills. In particular, 21% of consumers with medical debt say the primary source of that debt was due to the bills from doctor visits. A Debt.com survey out this weeks concludes that i nflation is making us sick, physically and financially — with 67% of U.S.

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Billing Insurance Hospital Collaboration 100

Health Populi

FEBRUARY 12, 2020

The company invested $67 million in affordable housing in 2019, which built 2,200 homes in 24 cities in six states. CVS/health is growing its reach into the social determinants of health through its Destination: Health program. Think past the pharmacy and the company’s new Health Hub concept; think CVS/housing.

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Discharges Hospital Diagnostics Billing 103

Health Populi

MARCH 21, 2019

A huge friction point we identified in our data-for-healthcare-good panel wrapping up the day is surprise medical billing due to patients’ unwitting use of out-of-network physicians and providers. And that will enhance patient/consumer health experience and loyalty. How can I banish bags from my eyes?

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HIPAA Insurance Patient Care Billing 102

The Healthcare Blog

APRIL 29, 2024

Anyone who is anybody, from John Halamka at the Mayo Clinic down to the two guys with a dog in a garage building clinical workflows on ChatGPT, thinks they can improve the patient experience and improve outcomes at lower cost using AI. It’s not like there was some big NIH funded study behind this.

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Insurance Patient Care Admissions Hospital 117

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept. is getting fuzzier by the day.

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Collaboration Insurance Medication Billing 90

Health Populi

MARCH 13, 2024

Mary was advocating for the role that AI could play to mitigate physician bias that could impede care for patients. In 2019 they conducted a pilot at Stanford in exam rooms that employed ambient listening into physician and patient conversations.

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Collaboration Best Practices Triage Follow-Up 108

Health Populi

JUNE 6, 2022

In 2019, Find Care expanded services for consumers to manage chronic health conditions addressing asthma, COPD, and diabetes. And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here.

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Health Populi

APRIL 2, 2019

adults 18 and over in January and February 2019. With that in mind, I’ll remind Health Populi readers that the latest Edelman Trust Barometer saw a dramatic drop in trust between American health consumers and hospitals in this year’s 2019 research. Healthcare Cost Crisis , a survey from West Health and Gallup.

Medication 102

Medication Discharges Hospital Insurance 102

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. adults in July and August 2019. Election Day 2019. ” The survey was conducted by The Harris Poll for the APA in August and September 2019 among 3,617 U.S. On the demand side of U.S.

Follow-Up 66

Follow-Up Communication Appointments Insurance 66

Health Populi

JANUARY 2, 2023

dropped nearly three years between 2019 and 2021, from close to 79 years down to 76. Life expectancy in the U.S. We ended 2022 with this new, sobering statistic from the Centers tor Disease Control (CDC). Specifically, there is a two-year extension of Medicare telehealth services that began in the early coronavirus era in 2020.

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Collaboration Billing Patient Experience 77

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71

Health Populi

OCTOBER 6, 2019

As patients have taken on more financial responsibility for first-dollar costs in high-deductible health plans and medical bills, hospitals and health care providers face growing fiscal pressures for late payments and bad debt. Over one-half of people told APA that medical bills and the cost of medications were sources of stress.

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Hospital Billing Insurance Medication 75

Health Populi

MARCH 13, 2019

“Patients as Consumers” is the theme of the Health Affairs issue for March 2019. patients in 2019 — patients, consumers, people, health citizens? Taken together, these four papers from Health Affairs lead to the following themes: By 2019, patients in the U.S.

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Insurance Hospital Follow-Up Documentation 102

Health Populi

DECEMBER 25, 2018

The tea leaves have been brewing here at THINK-Health as we prepared our 2019 forecast at the convergence of consumers, health, and technology. voters through 2019, and on the Presidential debate stages for both Democrats and Republicans leading up to the parties’ nominees for 2020.

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Insurance Hospital HIPAA Medication 107

Physicians Practice

JULY 9, 2025

Dr. Baum has published a book, The Business Basics of Building and Managing a Healthcare Practice, (Springer 2019), which emphasizes the importance of being involved in the business of a medical practice. Adler, J.D., of Roetzel & Andress Austin Littrell June 9th 2025 Podcast Ericka Adler, J.D., Adler, J.D.,

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Billing Communication Documentation Patient Experience 52