Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power 2021 U.S. Together, the two reports from J.D. Commercial Member Health Plan Study.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Watch this dynamic continue to play out in 2021 as we emerge from the public health crisis into 2022.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

APRIL 28, 2021

When I say “Oscar” here on the Health Populi blog, you’re conjuring up an image of the health plan insurance innovator founded in 2012. But the ad for Patient Power was up-close-and-personal with Shepard Fairey painting in his iconic style a poster for empowered health consumers.

Insurance 144

Insurance Follow-Up Billing Medication 144

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Outpatient care inched up from 73 to 74. In the U.S.,

Insurance 78

Insurance Outpatient Care Follow-Up Hospital 78

Health Populi

OCTOBER 15, 2021

Drug price negotiation, say by the Medicare program, is a unifying public policy in the current era of political schisms in America, based on the findings in a special Kaiser Family Foundation (KFF) Health Tracking Poll conducted in late September-early October 2021. This patient experience crosses political parties in the U.S.,

Follow-Up 71

Follow-Up Patient Experience Medication Insurance 71

Doximity

NOVEMBER 5, 2021

Second, we’ve included an “Add Family” function, allowing both patients and doctors to dial out and add caregivers to a live visit. Third, we are teaming up with industry leader Press Ganey to offer real-time patient experience surveys delivered by text to patients immediately following any virtual visit.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Follow-Up Collaboration 52

Health Populi

NOVEMBER 14, 2022

While venture funding for digital health technology declined globally by 35% in the first three quarters of 2022 compared with 2021, this marks a “return to normal” based on the assessment in the Global State of Digital Health Report from FINN Partners and Galen Growth, published today and launched during the HLTH 2022 conference.

Follow-Up 96

Follow-Up Patient Support Patient Experience Medication 96

Health Populi

APRIL 28, 2022

physicians were using telehealth to care for patients at the end of 2021. Among those doctors who were not providing telehealth by late 2021, just over one half never did so during the COVID-19 pandemic, according to the 2021 Telehealth Survey Report from the AMA. Hospital or emergency room follow-up.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Appointments 62

Health Populi

OCTOBER 6, 2022

consumers has accessed video telehealth services in the 12 months from June-July 2021. “Patients really like telehealth,” J.D. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place. Power — which studies customer satisfaction for living — asserts.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Health Populi

APRIL 4, 2022

was Russia’s invasion into Ukraine, noted by 18% of people — from 14% of Republicans up to 23% of Democrats. The cost of filling up a car’s gas tank ranked first among U.S. Other worrisome health care cost items follow down the line, including: 45% of U.S. Overall, 55% of people in the U.S. economy improved.

Long Term Care 78

Long Term Care Follow-Up Insurance Billing 78

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Health Populi

MARCH 1, 2022

Increasingly, voice tech will be used for health care tasks and workflows among both clinicians and providers as well as patients, caregivers, and consumers. Imagine this announcement now in that outer ring, up and to the right, in this “foundation built to deliver what the market wants.” Voicebot.ai in 2019 to 56.0%

Collaboration 62

Collaboration Follow-Up Insurance Medication 62

Health Populi

MAY 25, 2021

When a new technology or product starts to get used in a market, it follows a diffusion curve whose slope depends on the pace of adoption in that market. The first chart from the CDC illustrates that dramatic growth in the use of telehealth ratcheting up since the first case of COVID-19 was diagnosed in the U.S. health citizens.

Follow-Up 83

Follow-Up Appointments Collaboration Communication 83

MedicalGPS

AUGUST 10, 2022

After you answer the ‘what’, not too many people will ever follow up and ask, “ why do you do what you do?”. In 2021, as stimulus checks were sent out and some of the uncertainty abated, a record number of workers quit their jobs, creating the so-called Great Resignation. The ‘what’ is straightforward enough.

Follow-Up 52

Follow-Up Patient Experience Patient Care Patient Satisfaction 52

Health Populi

FEBRUARY 1, 2021

are experiencing “death by 1,000 cuts,” according to the 2021 Medscape Physician Burnout & Suicide Report. Following administrative hassles, working too many hours, lack of respect from staff and colleagues, and insufficient compensation and reimbursement are closely ranked in second place. Physicians in the U.S.

Patient Experience 102

Patient Experience Follow-Up Hospital Patient Safety 102

Health Populi

JUNE 8, 2022

My Zoom invitation to Stacy was a very convenient excuse for me to catch up with a friend in the field: we have known each other since Stacy started to grow her health-social media presence on Twitter. And that involvement in social media is intimately woven with Stacy’s patient advocacy journey….for I like business and people.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

NOVEMBER 12, 2020

In short: 2021 and beyond will be different than 2019. This chart from the Edelman Trust Barometer follow-up in the age of the coronavirus screams the data point: that 93% of consumers were looking to brands to help them connect and stay emotionally close.

Follow-Up 147

Follow-Up Patient Experience 147

Health Populi

JANUARY 3, 2022

And about one-in-three Americans has made a 2022 New Year’s resolution involving some aspect of mental health, the American Psychiatric Association noted approaching the 2021 winter holiday season. Mental health spiked up for virtual visits and to this day, is among the medical services in highest demand for virtual platforms.

Follow-Up 123

Follow-Up Medication Patient Experience 123

Health Populi

MAY 31, 2022

The overall finding that emerges out of patients’ own observations: that one’s race, age, insurance status, admission diagnosis, and living situation were all associated with completion of physician follow-up — or lack of follow-up.

Hospital 94

Hospital Discharges Follow-Up Collaboration 94

Arkenea

DECEMBER 2, 2024

Patient portal development is one such shift that has heralded a novel era of patient engagement in the healthcare industry. According to a report published by Chime, 83 percent of acute care organizations stated high use of patient portals by users in 2021, as compared to 74 percent in 2020. at any given time.

HIPAA 52

HIPAA Appointments Scheduling EHR / EMR 52

Health Populi

NOVEMBER 27, 2019

Health insurance companies garnered an aggregate satisfaction index of 74 in 2019, one point up from 2018. The top-ranked health plan for customer satisfaction was Humana, with a score of 79, up one point from 2018.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71

Health Populi

JUNE 1, 2023

Companies in blue garnered “excellent” RQs, followed by the apple green tone symbolizing “very good” designations in the eyes of U.S. Pharma peaked in reputation quotient in 2021, in the height of vaccination love and appreciation, which buoyed in particular Pfizer in this study.

Insurance 62

Insurance Follow-Up Collaboration Medication 62

Health Populi

MAY 30, 2023

Companies in blue garnered “excellent” RQs, followed by the apple green tone symbolizing “very good” designations in the eyes of U.S. Pharma peaked in reputation quotient in 2021, in the height of vaccination love and appreciation, which buoyed in particular Pfizer in this study.

Insurance 71

Insurance Follow-Up Collaboration Medication 71

Health Populi

MAY 29, 2023

Companies in blue garnered “excellent” RQs, followed by the apple green tone symbolizing “very good” designations in the eyes of U.S. Pharma peaked in reputation quotient in 2021, in the height of vaccination love and appreciation, which buoyed in particular Pfizer in this study.

Insurance 62

Insurance Follow-Up Collaboration Medication 62