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Time For Medicare Advantage Leaders—Including Me—To Eat Our Own Cooking

Forbes Healthcare

Follow Author Jun 14, 2025, 04:29pm EDT Share Save Comment Dr. Oz just turned 65 and became a Medicare beneficiary. Getty Images In every industry, the best leaders live the experience of the customer. I should have to live under the same benefit design, customer service, and network constraints as every other member.

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Ep. 71: Agentic AI with Isaac Park of Keebler Health

Medical Economics

Agent AI Use Cases and Healthcare Applications (00:02:43) Describes agent AI’s potential to mimic human workflows and its analogy to customer service bots. Related Videos Related Content Advertisement June 26th 2025 To really make AI useful, health systems should rethink how they use data, researchers say May 27th 2025 Ep.

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When Star Ratings Backfire: How CMS Could Better Support Health In Medicare Advantage

The Healthcare Blog

The Humana Case: Symptom of a Broader Problem In 2025, Humana’s Medicare Advantage star ratings collapsed, with only 25% of members remaining in four-star or higher plans, down from 94%. However, it disproportionately rewards process compliance and documentation over health outcomes.

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Ep. 71: Agentic AI with Isaac Park of Keebler Health

Physicians Practice

71: Agentic AI with Isaac Park of Keebler Health June 30, 2025 By Austin Littrell Fact checked by Keith A. Agent AI Use Cases and Healthcare Applications (00:02:43) Describes agent AI’s potential to mimic human workflows and its analogy to customer service bots. 68: Hidden risks of prescribing GLP-1 drugs with Ericka L.

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Physicians in private practice — or not: How is customer service in medicine?

Medical Economics

Administrative burdens and communication delays that contribute to physician burnout also may seem like poor customer service to patients who may be concerned about their health. Related Videos Related Content Advertisement June 23rd 2025 Doctors, patients, insurers all frustrated with prior authorization, RFK Jr.

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Paralegals and legal assistants: Are they the same?

Mildred Elley

Legal assistants work on administrative tasks ensuring the office is running smoothly while performing customer service duties within a law office. Department of Labor, Occupational Outlook Handbook, Paralegals and Legal Assistants, at [link] (visited May 27, 2025). Take the first step in your career journey today!

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Silent Ransom Group Targets U.S. Law Firms with Vishing Attacks

The HIPAA Journal

The Silent Ransom group primarily gains access to victims networks through callback phishing campaigns that impersonate companies such as Duolingo and Masterclass, and others that offer subscription plans for their services. The emails advise recipients that the subscription for the service is about to incur a charge.