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Primary care news round-up (20th to 26th March 2025)

Practice Index

In-person GP appointments linked to high patient satisfaction Practices that offer the most face-to-face GP appointments have the greatest patient satisfaction, according to researchers from the University of Manchester. They also found the total number of appointments offered by practices made a big difference to satisfaction levels.

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Proactive denial management: A revenue game changer for small practices

Medical Economics

For a small practice, each denial means delayed payment and a new round of research and correction. Finally, a weekly huddle lead runs a 15-minute Friday check-in to unblock problems and share trends. Loop in the intake team immediately and adjust scripts or add verification checks before appointments are booked.

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Supporting the emotional load of reception teams – By Kay Keane

Practice Index

A prescription request came in from the neighbour of Bill, aged 82. Bill has been on controlled drugs for some time. When the Receptionist noticed a prescription request only two weeks after the previous one, they called Bill to check. Bill answered but seemed confused and said, I havent taken those tablets for about a year.

Billing 52
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What is Automation in Healthcare? A Guide to Streamlining Operations 

CollaborateMD

Applications of automation span everything from medical billing and administrative processes to enhancing patient care through clinical decision support and real-time analytics. Automation minimizes human error in critical areas such as diagnosis coding, medical billing, and revenue cycle management (RCM).

Billing 52
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Medical Assistant Careers in 2024: Why Now Is the Best Time to Start

Northwest Suburban College

On the administrative side, you will be trained in tasks like scheduling appointments, managing medical records, and handling billing and insurance forms.

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The Role of Medical Assistants in Efficient Healthcare Delivery

Northwest Suburban College

They help patients understand their care plan, provide instructions for medication usage or procedures, and assist with scheduling appointments for follow-up visits, contributing to better patient outcomes. Billing and Insurance Claims Medical Assistants may assist in the billing process, ensuring timely and accurate invoicing.

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This is what a medical office administrator does!

New York Medical Career Training Center

Those into medical administration work with patients, right from the moment they receive call for booking the appointment. A medical administrator would fix the appointment and gather information related to information. After appointment they schedule follow up visits if any extra testing is prescribed by the doctor.