Relias

JUNE 3, 2025

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. But in a patient-first world, its not the mistake that defines your organization its how you recover from it. rude, confused, pain).

Best Practices 40

Best Practices Follow-Up Discharges Patient Experience 40

Relias

MAY 19, 2025

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. But in a patient-first world, its not the mistake that defines your organization its how you recover from it. rude, confused, pain).

Best Practices 40

Best Practices Follow-Up Discharges Communication 40

Arkenea

JUNE 20, 2025

By automating reminders for due payments, healthcare providers can ensure prompt collections, thereby improving the cash flow without negatively impacting the patient experience. This automation reduces administrative burden while improving schedule utilization rates and minimizing revenue loss from unfilled appointment slots.

Documentation 52

Documentation Billing Scheduling Insurance 52

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Scheduler: This is organizing appointments and seeing an office running on schedule.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

CollaborateMD

MARCH 20, 2025

It streamlines administrative tasks, offering tools to enhance operational efficiency and patient care. Here’s a breakdown of essential features of practice management systems : Patient Scheduling : Streamline efficient appointment booking while minimizing no-shows through automated reminders.

Appointments 52

Appointments Billing Scheduling HIPAA 52

Practice Index

FEBRUARY 6, 2025

Integrated Care Boards (ICBs) are expected to continue supporting practices in delivering a modern general practice model, improving access, continuity and overall patient experience. But how can that happen when we still dont know what funding, staffing and operational frameworks well be working under?

Admissions 64

Admissions Follow-Up Appointments Collaboration 64

Health Populi

OCTOBER 22, 2024

More patient-consumers are connecting the dots between the cost of care between one site versus another. Patients-as-payers seek virtual care for two key reasons: convenience and cost. And convenience actually mashes up costs for everyday people in the form of time-costs.

Appointments 62

Appointments Follow-Up Documentation Medication 62

Healthcare Dive - Practice Management

JUNE 9, 2025

Daily Dive M-F Payer Weekly Every Wednesday IT Weekly Every Thursday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. As such, patients place a lot of trust in their medical teams to help them prevent disease, understand their health, and choose the right treatments when necessary.

Follow-Up 104

Follow-Up Medical Coding Care Plan Diagnostics 104

Healthcare Dive - Practice Management

JUNE 16, 2025

Daily Dive M-F Payer Weekly Every Wednesday IT Weekly Every Thursday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. That, Pelo asserts, could lead to significant improvements for both healthcare systems and patient experience. Sign up A valid email address is required.

Follow-Up 112

Follow-Up Medical Coding Documentation Patient Experience 112

CollaborateMD

FEBRUARY 3, 2025

As the need for patient engagement grows, a comprehensive suite of communications tools can help providers: Meet patients where they are by communicating using different methods (text, email, or phone). Increase patient follow-up care. Help individual patients with their healthcare needs or billing questions.

Communication 52

Communication Appointments Scheduling Follow-Up 52

Practice Builders

FEBRUARY 28, 2024

In the competitive landscape of healthcare, patient experience plays a pivotal role in shaping the success and reputation of medical practices. Understanding the significance of patient experience in healthcare is crucial for building trust, satisfaction, and fostering long-term relationships.

Patient Experience 90

Patient Experience Patient Satisfaction Appointments Communication 90

Scrubs

MARCH 21, 2023

MaineHealth recently announced it is using AI to automatically record conversations between doctors and their patients during a check-up or follow-up visit. Deborah Vaughan, a patient at the hospital, said she appreciates being able to look her doctor in the eye while talking about her health.

Hospital 265

Hospital Follow-Up Appointments Documentation 265

Health Prime

MAY 2, 2024

Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience. Patient reminders and follow-ups are critical for a successful practice.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. The definition of care now includes every touchpoint—from appointments to invoices and everything in between. In fact, more than 70% of patients would switch healthcare providers to improve their experience. The two assess different things.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Health Prime

MARCH 21, 2024

The revenue cycle in healthcare refers to the entire process of managing the financial aspects of patient care, from the initial appointment scheduling to the final payment received for services rendered. Regularly updating patient records is equally essential, as it helps prevent billing errors and delays.

Medication 105

Medication Billing Follow-Up Appointments 105

Scrubs

JUNE 1, 2024

This is why patient satisfaction has become crucial for healthcare facilities that wish to maintain their reputation. Wait Times Long waiting times are a common complaint among patients. Waiting several weeks for an appointment or sitting in the waiting room for hours can greatly affect how a patient views their doctor.

Patient Satisfaction 130

Patient Satisfaction Follow-Up Listening Skills Communication 130

Relias

APRIL 18, 2025

In todays competitive healthcare environment, providing an exceptional patient experience isnt just a nice-to-have, its a necessity. From improving patient satisfaction to enhancing loyalty and even driving operational efficiency, patient experience is a key factor that can set healthcare providers apart.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Billing 40

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Communication 40

Health Populi

JULY 7, 2023

adults in April 2023 to gauge peoples’ experiences with healthcare received in the past year (think back to April 2022 and the next 12 months for the time horizon). Patients most frequently make visits for primary or preventive care, followed by seeing a specialist, and seeking urgent care, the first bar chart illustrates.

Appointments 118

Appointments Follow-Up Hospital Medication 118

Health Populi

JULY 20, 2020

Patients managing cardiology and vascular diseases expressed the highest praise for quality of care using videoconferencing (97%, virtually all patients polled, saying quality care was at least as good or better than face-to-face care. 45% in pharmaceutical companies, and 44% in large retail pharmacy chains.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Prime

APRIL 11, 2024

Also, remember to optimize staffing levels and roles to improve productivity and patient care. Patient experience: Focus on enhancing the patient’s journey from scheduling appointments to post-visit follow-ups. Practice Optimization and Revenue Optimization are connected but are not the same.

Billing 106

Billing Patient Satisfaction Scheduling Follow-Up 106

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Patient Satisfaction Communication 52

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Health Populi

OCTOBER 3, 2019

But if they were offered telehealth services, most people over 50 would be interested in care when traveling, for follow-up visits (say, to manage previously-diagnosed chronic conditions like heart disease or diabetes), and after surgeries. We’re in the Field of Dreams moment in telehealth, especially for older people.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Health Populi

JULY 29, 2022

In another factor to add into the retail health landscape, Dollar General (DG) the 80-year old retailer known for selling low-priced fast-moving consumer goods in peoples’ neighborhoods appointed a healthcare advisory panel this week. Here’s another lens on the Optum health consumer data.

Appointments 87

Appointments Follow-Up Scheduling Insurance 87

Health Populi

FEBRUARY 26, 2019

People travel further and wait longer for medical services than for veterinary care (second in this line-up), auto repair, banking, and household services. In terms of personal opportunity costs, Altarum gauged the following lost-times: A working person loses 90 minutes of work-time. A working person loses 37 minutes of leisure time.

Follow-Up 112

Follow-Up Appointments Documentation Medication 112

CollaborateMD

SEPTEMBER 13, 2024

Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction. More revenue:   Studies  link positive patient experiences with increased hospital revenue.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

Relias

MAY 6, 2025

In this article, we highlight four ways Relias clients are leveraging our XM solution to improve patient access.

Appointments 52

Appointments Discharges Follow-Up Best Practices 52

Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. And second, the month features four weeks of sessions for the annual ATA Conference which kicked off last week on Tuesday 1stJune followed by more sessions on Thursday the 3rd.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

ACI Medical & Dental School

AUGUST 8, 2024

Their responsibilities extend beyond assisting dentists during procedures; they also manage administrative tasks, patient care, and ensure the office complies with health regulations. This multifaceted role is vital for delivering high-quality dental care and creating a positive patient experience.

Sterilization 52

Sterilization Follow-Up Vital Signs Appointments 52

MedicalGPS

JANUARY 11, 2023

Patient scheduling may seem easy enough on the surface; however, many physician practices, therapists, and other healthcare organizations miss opportunities to provide care to their patients simply because patients are not offered appointment slots that meet the patient’s needs. Take advantage of SMS and email.

Scheduling 52

Scheduling Appointments Patient Satisfaction Follow-Up 52

Northwest Suburban College

JUNE 14, 2024

Their versatile skill set allows them to perform both clinical and administrative tasks, bridging the gap between direct patient care and efficient healthcare administration. Medical Assistants also play a significant role in preventive medicine, assisting with screenings, patient education, and follow-up care.

Medical Assistant 52

Medical Assistant Medication Follow-Up Appointments 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. They also can view test results, request prescriptions, and manage their appointments, all at the time most convenient for them without having to call the provider.

Appointments 52

Appointments Communication Patient Satisfaction Scheduling 52

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system. Given a $60K median U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

Discharges 52

Discharges Patient Satisfaction Follow-Up Transfers 52