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Rehumanizing the Patient Experience

Minority Nurse

I’ve recently had the opportunity to spend a great deal of time as a patient, and from my perspective, the patient experience is often sadly lacking. Losing Touch In far too many provider-patient encounters, the art of communication is lost, seemingly forgotten in the rush of things to do.

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How pay-first and direct primary care models are reshaping practice finances and patient experience

Medical Economics

Front desk and billing teams spend significantly less time chasing unpaid bills and more on patient engagement, and many of these practices report no-show reductions ranging from 25% to 45%. This subscription revenue provides practices with stable, recurring cash flow that is not subject to insurance processing delays or denials.

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How AI is Driving Patient Engagement and Revolutionizing Patient Experience

Practice Builders

Society is increasingly focusing on personalized models of patient care. Patient-centricity helps a clinic to achieve success. Healthcare providers are implementing various AI tools that improve communication and provide a customized experience. The total volume of global AI in healthcare is expected to reach $95.65

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5 issues in the check-in process that impact your medical practice 

Health Prime

Long check-in wait times Extended wait times during check-in are one of the main complaints that patients report when they visit a healthcare facility. This can also lead to increased anxiety and stress, particularly for patients who already deal with health concerns.

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Insights from Digital Health Leaders at ViVE 2025

EvidenceCare

Innovation, AI, and the Future of Patient Care At the ViVE conference leaders in digital health shared their experiences and forward-thinking strategies for improving patient care, streamlining operations, and integrating technology into clinical workflows.

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Proactive denial management: A revenue game changer for small practices

Medical Economics

While teams pour countless hours into patient care, goodwill alone won’t keep operations running. Loop in the intake team immediately and adjust scripts or add verification checks before appointments are booked. © Stuart Miles - stock.adobe.com Denied claims rarely make headlines, yet they chip away at small practices’ revenue.

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5 SMART Goals for Medical Assistants

Northwest Career College

Improved listening and explaining increase patient comfort and support. Here, the focus is to enhance these much-needed communication skills for a better patient experience. Specific: I will improve my communication in patient relationships by practicing active listening and clear explanations during appointments.