MedicalGPS

NOVEMBER 9, 2022

So, what do your patients experience when they arrive at your practice? Waiting Room Rounding- Communicating with patients about wait time and making an effort to express awareness that their time is valuable is key to giving patients a positive impression of their office visit.

Customer Service 95

Customer Service Huddles/Rounds Patient Experience Communication 95

Health Populi

MARCH 12, 2020

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. They are likely to stay there,” asserts “ The smartphone will see you now ,” an article in the March 7th 2020 issue of The Economist. Q4 – How has the ATA been responding to the coronavirus phenomenon?

Billing 122

Billing Best Practices Triage Hospital 122

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. This article points out the importance of healthcare website accessibility and varied accessibility rules. About 80 percent of the hospitals were semi-compliant, and 16.7

Best Practices 84

Best Practices Communication Hospital Tests 84

Health Prime

MAY 2, 2024

Learn other strategies to build your online presence and market your practice in our blog How to market your medical practice and improve your business. Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

Health Populi

MAY 5, 2022

An important policy insight article in the May 2022 issue of Health Affairs speaks about Home-Based Care Reimagined: A Full-Fledged Health Care Delivery Ecosystem Without Walls. . I would hasten to add and advocate for the local, regional, or national ecommerce grocery chain into this ecosystem.

Patient Centered Care 115

Patient Centered Care Best Practices Hospital Medication 115

Relias

MAY 6, 2025

With Relias, organizations can engage patients to understand root causes, make improvements, and support their unique patient access initiatives. In this article, we highlight four ways Relias clients are leveraging our XM solution to improve patient access.

Appointments 52

Appointments Discharges Follow-Up Best Practices 52

Northwest Suburban College

JUNE 7, 2024

With our medical assistant externship experience, students have the opportunity to apply the skills and knowledge acquired in the classroom to a real-world medical setting, further enhancing their expertise and boosting their confidence as healthcare professionals. Ready to begin your journey to become a medical assistant ?

Medical Assistant 52

Medical Assistant Medication Huddles/Rounds Communication 52

Relias

APRIL 18, 2025

Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important. Use patient feedback to direct improvements NPS data is only valuable if it leads to action.

Patient Experience 40

Patient Experience Patient Satisfaction Best Practices Hospital 40

CollaborateMD

SEPTEMBER 13, 2024

By directly addressing these issues, you can provide patients with a better experience. In this article, we will help you understand this dynamic and complex problem. First, we’ll explain why patient feedback matters. Then, you’ll read about the most common patient complaints and our ideas for fixing them.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

Walker Info - Patient Experience

MARCH 7, 2024

This article explores the fundamentals of CX, how to deliver a good customer experience, and tactics for pursuing continuous improvement. Use customer data and potential patterns to feed up shopping suggestions, consultative customer service, knowledge articles, and promotional offers.

Customer Service 52

Customer Service Best Practices Communication Follow-Up 52

Health Populi

JUNE 26, 2018

A recent Verge article asked that not-so-unthinkable scenario. Join the community to share best practices, dilemmas, and learnings. Adam Connor, Head of the Design Transformation practice at Mad*Pow, shared practical lessons on innovation beyond the lab. conversations to a contact without her permission.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Health Populi

NOVEMBER 12, 2019

You can read more details about this evolving situation in the WSJ article linked above, and other takes in tech, business, and social media that have begun to populate the interwebs. I’ve pointed to the Dignity Health campaign #HelloHumanKindness as a best practice communications and branding strategy for helping heal healthcare.

Collaboration 66

Collaboration Hospital HIPAA Best Practices 66

Northwest Career College

APRIL 8, 2024

Practices can find areas for improvement and implement the required changes. The goal is to improve the patient experience by listening to patient input. Online reviews provide insightful information that clinics can use to serve their patients better.

Best Practices 40

Best Practices Appointments Patient Experience Scheduling 40

Practice Builders

JANUARY 30, 2024

Share informative articles, videos, and infographics that address common health concerns, preventive measures, and advancements in the medical field. By providing valuable and easy-to-read information, you position your practice as a trusted source of knowledge—a key element in healthcare social media marketing.

Communication 52

Communication Patient Experience Patient Satisfaction Follow-Up 52

Walker Info - Patient Experience

OCTOBER 7, 2021

And that is what voice of the customer or “VOC” programs are all about – listening to your customers to hear about their experiences, learn their likes and dislikes, understand their perspective, and anticipate their needs. In this article, we’ll focus on a key element of VOC programs – surveys. Brevity matters.

Follow-Up 52

Follow-Up Best Practices Documentation Communication 52

Health Prime

JANUARY 24, 2024

The easy follow-up of patients using telemonitoring solutions and the augmented access to internet services will continue increasing telemedicine delivery. Learn more about this in our blog Optimize your telemedicine appointments with these best practices. Read more in our blog 5 strategies to enhance patient engagement.

Billing 52

Billing Communication Appointments Medication 52

Northwest Career College

JUNE 18, 2024

However, it can be distressing to some patients if they have anxiety associated with medical procedures. A phlebotomist does more than collect blood; they should also ensure the patient’s comfort during the process. These elements contribute to a more positive patient experience.

Communication 40

Communication Patient Satisfaction Follow-Up Best Practices 40

Northwest Career College

MARCH 1, 2024

This article will explain the benefits in greater detail and hopefully motivate you to continue investing in yourself and your professional development. Patient Care Techniques New research can lead to changes in how we take care of patients. Improving Patient Satisfaction Continuing education makes you better at your job.

Medical Administrative Assistant 40

Medical Administrative Assistant Continuing Education Medication Patient Satisfaction 40

Walker Info - Patient Experience

OCTOBER 7, 2021

That makes customer experience an important brand differentiator. A Gartner research article takes that thought a step further by stating “Customer experience is the last source of sustainable differentiation and the new competitive battleground.”

Customer Service 52

Customer Service Follow-Up Best Practices Communication 52

Walker Info - Patient Experience

OCTOBER 7, 2021

Customer touchpoints might include marketing emails, phone calls, online chats, social media, shipment tracking, word-of-mouth recommendations, knowledge articles, surveys, and invoicing. The process of customer journey mapping includes discovering and understanding every interaction the customer has with the brand or organization.

Best Practices 52

Best Practices Documentation Communication 52

Walker Info - Patient Experience

APRIL 4, 2022

This article outlines four steps for designing your listening architecture. Sharing customer information and insights internally is an important way to begin building awareness of the customer experience. Develop a listening architecture. Ensure there’s good data and share it.

Follow-Up 52

Follow-Up Communication Best Practices Admissions 52

CollaborateMD

SEPTEMBER 26, 2024

There’s got to be a method that’s more direct and aligns with modern patient preferences. In this article, we’ll look at the rise of SMS and broadcast messaging in healthcare. We’ll explore its power and benefits before talking practicalities. Introducing broadcast messaging and SMS billing.

Billing 52

Billing Medication Communication Follow-Up 52

Southern Careers Institute

JULY 31, 2023

The adaptability, versatility, and patient-centric approach of medical assistants enable them to bridge the gap between administrative functions and patient care to enhance overall healthcare efficiency. This article looks at factors influencing these evolutions.

Medical Assistant 52

Medical Assistant Medication Interdisciplinary Team Collaboration 52

MedQuest College

DECEMBER 18, 2024

In this article, well delve into the role of Dental Assistants in modern dentistry, exploring how their role has evolved, the skills now in demand, and the career paths that await. How Dental Assistants Contribute to Patient-Centered Care Dental assistants contribution to patient-centered care.

Patient Centered Care 52

Patient Centered Care Sterilization Certification Follow-Up 52