Arkenea

JULY 23, 2025

Patient portal integration for billing transparency improves patient satisfaction and collection rates by providing easy access to billing information and payment options. Patients should be able to view statements, make payments, set up payment plans, and communicate with billing staff through the portal.

Billing 40

Billing Hospital Documentation Insurance 40

CollaborateMD

MARCH 20, 2025

Reporting and Analytics : Provide actionable insights into practice performance, patient trends, and revenue generation. Task Automation : Simplify repetitive tasks such as sending reminders, generating reports, or follow-ups with automation. Is the data backed up on a mirrored out-of-state site?

Appointments 52

Appointments Billing Scheduling HIPAA 52

Forbes Healthcare

JUNE 12, 2025

Haseltine Follow Author Share Save Comment Innovation Healthcare The Triumphs And Trials Of Duchenne Gene Therapy By William A. covers genomics and regenerative medicine Follow Author Jun 12, 2025, 09:14am EDT Share Save Comment Advances in gene therapy are beginning to change the narrative for children with genetic diseases.

Insurance 225

Insurance Follow-Up Tests Transfers 225

Medical Economics

JUNE 20, 2025

A longitudinal study published in JAMA found that gait speed was independently associated with increased risk of dementia, institutionalization and mortality over a five-year follow-up period. Other studies have identified gait speed and variability as emerging indicators of cardiovascular health.

Vital Signs 52

Vital Signs Billing Medication Follow-Up 52

Healthcare Dive - Practice Management

JUNE 9, 2025

Daily Dive M-F Payer Weekly Every Wednesday IT Weekly Every Thursday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. As such, patients place a lot of trust in their medical teams to help them prevent disease, understand their health, and choose the right treatments when necessary.

Follow-Up 106

Follow-Up Medical Coding Care Plan Diagnostics 106

Health Populi

NOVEMBER 21, 2024

elections, Jennifer’s assertion sums up what, ex post facto , we know about what most inspired American voters at the polls in November 2024: the economy, economics, inflation, the costs of daily living… pick your noun, but it’s all about those Benjamins right now for mainstream American consumers across many demographic cuts.

Insurance 62

Insurance Follow-Up Huddles/Rounds Billing 62

Health Populi

APRIL 7, 2025

Americans’ financial health was already stressing consumers out leading up to Liberation Day, April 2nd , when President Trump announced tariffs on dozens of countries with whom the U.S. buys and sells goods. Together, these three drivers together would be risk factors for worsening individual, family, and community health.

Diagnostics 71

Diagnostics Hospital Follow-Up Medication 71

Health Populi

MAY 27, 2025

This year, we learn that outpatient care and pharmacy were the two line items most responsible for driving the PPO cost up to over $35K: pharmacy costs rose 9.7% for the average patient. MMI is quick to note that an “average patient” in the study methodology is based on the original MMI family for tracking consistency.

Billing 71

Billing Outpatient Care Follow-Up Medication 71

Health Populi

MAY 21, 2020

However, as patients continue to be concerned about exposure to COVID-19, 3 in 5 are concerned about being at-risk to the virus in their doctor’s office, according to research from the Alliance of Community Health Plans (ACHP) and AMCP , the Academy of Managed Care Pharmacy.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Guideway Care

JUNE 10, 2024

Since the public is more and more willing to use modern technology in the healthcare process, healthcare providers can integrate effective strategies in improving patient experience. Most practitioners, providers, and health systems have adopted the 4 P’S of patient experience to ensure exceptional services.

Patient Experience 52

Patient Experience Patient Satisfaction Follow-Up Patient Safety 52

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

JULY 26, 2022

Iora Health has focused on the Medicare-enrolled population, distinct from ONEM’s target patient market of younger, employed consumers. billion investment makes ONEM the third largest acquisition in Amazon’s portfolio, following Whole Foods at $13.7 bn and MGM Studios for $8.5 The PillPack (pharmacy) buy was $1 billion.

Medication 165

Medication Follow-Up Insurance HIPAA 165

Health Populi

APRIL 6, 2022

We met up last week at the DIA Europe 2022 meeting (Drug Information Association) in the cool SQUARE Conference Center in Brussels, Belgium (my current home base for work and life). In summing up the patient-centered interoperability goal, Ardy summarized: “We’ve created the Mint.com of health data.”

Follow-Up 174

Follow-Up Medication Tests Hospital 174

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Follow-Up 52

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Patient Satisfaction Communication 52

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. It helps to attract patients who are looking for something that doesn’t suppress them due to their disability. Did you know that only 4.9 percent were non-compliant.

Best Practices 84

Best Practices Communication Hospital Tests 84

Health Populi

JANUARY 11, 2021

Once purchased, most consumers set up devices themselves. Data literacy, the ability to comprehensive one’s “numbers” displayed in lab test results and other patient-facing clinical communications. Please follow my posts here on Health Populi all this week during the consumer electronics show (100% virtual!)

Follow-Up 78

Follow-Up Discharges HIPAA Tests 78

Health Populi

OCTOBER 6, 2022

Telehealth is the preferred “channel” for routine care, with 80% of consumers preferring for prescription refills and 71% preferring for discussing teste results. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place. are peoples’ top reasons for using telehealth.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

CollaborateMD

SEPTEMBER 13, 2024

Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction. More revenue:   Studies  link positive patient experiences with increased hospital revenue.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Health Populi

MARCH 19, 2024

In this poll, 2 in 5 U.S.

Insurance 78

Insurance Follow-Up Communication Tests 78

Health Populi

JULY 29, 2022

All this week in Health Populi , I’ve covered various aspects of the Retail Health Battle Royale — the shake-up of the legacy healthcare industry that is evolving into a health/care ecosystem shaped by growing consumer demands for more experiences the way people deal with retail in omni-channel, digitally-enabled ways.

Appointments 87

Appointments Follow-Up Scheduling Insurance 87

Medical Advantage

JUNE 14, 2024

How Value-Based Care is Transforming the Patient Experience In the not-so-distant past, patients held a passive role in healthcare submissively following the lead of providers and sharing minimal information. Medical Advantage has extensive experience in value-based care implementation and initiatives.

Patient Centered Care 52

Patient Centered Care Patient Satisfaction Collaboration Follow-Up 52

Arkenea

JULY 12, 2024

It also helps to maintain the flow of data between healthcare providers, allowing for timely interventions, follow-up care, and medications. Patients no longer have to worry about ‘what’s next?’ This enhances patient experience and satisfaction because it eliminates stress.

Medication 52

Medication Follow-Up Appointments Tests 52

Arkenea

MARCH 9, 2025

These apps offer features such as telemedicine, patient engagement, wearables integration, AI-powered features, blockchain technology, and health monitoring, which can significantly enhance the quality of care and patient experience. Use Cases of a Hospital Mobile Application 1.

Hospital 52

Hospital Tests Follow-Up Appointments 52

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Appointments 52

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. They also can view test results, request prescriptions, and manage their appointments, all at the time most convenient for them without having to call the provider.

Appointments 52

Appointments Communication Patient Satisfaction Follow-Up 52

Health Populi

FEBRUARY 7, 2018

I read three reports in the past week sobering up my bullish #SDOH ethos dealing with food deserts, transportation, and health service access — three key social determinants of health. Patients’ missed-appointment rates were roughly equal between those offered a ride service and those who were not: 36.5% million U.S.

Appointments 60

Appointments Follow-Up Tests Hospital 60

Walker Info - Patient Experience

APRIL 2, 2018

In a qualitative interview setting, there are also more opportunities for follow-up clarifications and ‘why’ type questions that feel natural in the conversation. Most CX teams will find that it requires a lot of sponsorship and follow-through from the CX team to get the job done. There is economy in this type of approach.

Follow-Up 52

Follow-Up Tests Best Practices 52

Health Populi

SEPTEMBER 5, 2024

I referred to that experience here in Health Populi several years ago when discussing health care access and transparency. Fast forward and we’re in the next-gen of direct-to-consumer models, with Lilly Direct and PfizerForAll launching programs that get up-close-and-personal with patients for medicines delivery and support services.

Follow-Up 62

Follow-Up Medication Tests Patient Experience 62

Health Populi

SEPTEMBER 15, 2018

In the wake of Toys ‘R Us closure, Walmart hiring a 6 year old key influencer for the toy business – a social media personality with an $11 mm website, 15 mm followers, and one billion views a month. Kroger testing autonomous vehicle delivery. 20% of smartphone shoppers using an app to order grocers, up 50% from last year.

Follow-Up 86

Follow-Up Collaboration Tests Hospital 86

Health Populi

OCTOBER 1, 2019

Up to now, the companies have been working with third-party pharmacies to pick-and-pack medicines for consumers looking to support their gender-specific wellness needs. Now consider GoodRx, linking up with HeyDoctor to help the prescription drug discounting platform expand telehealth services.

Follow-Up 64

Follow-Up Collaboration Insurance Medication 64

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. The more engaged staff members are in their work, the more invested they are in their patients.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

JUNE 26, 2018

Sara Holoubek, Luminary Labs’ CEO, followed up with a provocative discussion about ethical challenges in light of the growing roster of digital technologies that are being applied in healthcare at a dizzying rate: AI, blockchain, voice-enabled solutions, autonomous cars, and digital therapeutics, to name a few.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

CollaborateMD

JANUARY 31, 2024

Then, we’ll discuss keeping patient data safe and following health laws.  From checking your needs to setting up the software, this guide has you covered.  It makes financial transactions with patients smoother.  This speeds up reimbursements.  It updates patient records with insurance changes automatically.

Billing 52

Billing Medication Follow-Up Insurance 52

Walker Info - Patient Experience

FEBRUARY 7, 2022

It was one of those bad dreams that compounded and got worse each time I woke up and fell back asleep. In one case it was an up-and-coming competitor that wasn’t quite on my client’s radar screen yet. One method that could help is instituting a more formalized and managed follow-up process with our key accounts.

Follow-Up 52

Follow-Up Tests 52