Health Populi

JANUARY 8, 2019

The rest of the CES story for 2019 is positive, Shelly optimistically continued. Think about building towers for 5G’s faster communications capability, or new business rules and roles. The post Shelly Palmer De-Hypes CES 2019 & Has Lessons for Health/Care appeared first on HealthPopuli.com.

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Tests Medication Communication Hospital 79

Health Populi

JUNE 18, 2019

“Health is now everyone’s business,” Shaheed Peera, Executive Creative Director of Publicis LifeBrands, said this week at the 2019 Cannes Lions awards. Shaheed also led the Health & Wellness jury at Cannes Lions 2019, the mission of which is to, in the words of the award’s portal, “celebrate creativity for personal wellbeing.”

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Communication Collaboration Medication Patient Experience 67

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments). Ro will expand in women’s health in 2019.

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Health Populi

APRIL 21, 2021

In 2019, J.D. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” We must be mindful that hospitals, health systems and physicians quickly stood up and adopted virtual care, especially telemedicine programs, in March and April 2020.

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Health Populi

AUGUST 18, 2020

Note how the top line of the 2020 forecast “networks” into the 2019 trends. Accenture recommends that health care payers and providers redesign digital experiences that “amplify personal agency,” empowering consumers ability to access services on their own terms and tastes, as well as control personal information.

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Health Populi

JUNE 6, 2021

.” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Consumers’ satisfaction with both health plan websites and information and communication.

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Health Populi

JANUARY 30, 2019

The report outlines health/care industry issues for 2019, with a strong focus on digital health. And again, most doctors told PwC they’ve brought up the subject of such digital therapies to patients, and 26% of patients have raised up the topic with their doctors.

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Vital Signs Hospital Medication Communication 106

Health Populi

APRIL 1, 2024

.” Health Populi’s Hot Points: This last graphic includes three data points illustrating that consumers have been shifting their payment behavior online and via digital formats since 2019. The financial lives of patients in America continues to play out in U.S.

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Billing Follow-Up Communication Medication 87

Health Populi

JUNE 3, 2019

Eight years later, in May 2019, I read Reimagining Health – Flourishing in the 7th May 2019 issue of JAMA with some feelings of déjà vu. Health Populi’s Hot Points: Two top-of-mind health issues Americans prioritize in 2019 are weight management and anxiety (and other mental health conditions).

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Tests Communication Patient Care Patient Experience 79

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

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Health Populi

OCTOBER 15, 2019

consumers age 18 and over in August and September 2019. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 33% of patients would like digital payment options. 56% of people also want payment plan options.

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Health Populi

NOVEMBER 12, 2019

Here’s the link to our post here on Health Populi, from July 1, 2019. The post was titled, “A Matter of Trust, Perception, Risk, and Uncertainty — the Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions.” The media coverage of hospitals suing patients for late payments?

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Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. The Index bakes in four scores: access, experience, pricing strategy, and consumerism infrastructure.

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Hospital Discharges Appointments Scheduling 67

Health Populi

FEBRUARY 9, 2021

He is wearing his BioIntelliSense “BioSticker” which communicates vital sign metrics, used along with Philips remote patient monitoring program. In particular , I learned so much from a conversation during CES 2019 with Sean Carney , Philips’ Chief Design Officer.

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Discharges Hospital Follow-Up Vital Signs 144

Health Populi

OCTOBER 3, 2019

This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.

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Follow-Up Appointments Collaboration Scheduling 83

Minority Nurse

FEBRUARY 7, 2024

I started in 2019 and graduated in 2021 with my MBA. Communications skills. Communicate effectively, making sure that everything that needs to be said is said and how we say it, and how respectful we have to be respectful to each other while we’re communicating. I obtained a master’s degree. It’s very important to me.

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Huddles/Rounds De-Escalation Teamwork Communication 115

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. Scores for each of these areas and others are calculated into a single, overall patient satisfaction rating. In 2019, $1.9

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

MARCH 3, 2021

For example, in 2019, some of the big health care issues for consumers were politics (in general), women’s health, the opioid crisis, and vaping/tobacco — for which dots didn’t connect nearly as intimately as the 2020 top 5 topics.

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Collaboration Communication Patient Experience Medication 71

Health Populi

MARCH 13, 2024

Mary was advocating for the role that AI could play to mitigate physician bias that could impede care for patients. In 2019 they conducted a pilot at Stanford in exam rooms that employed ambient listening into physician and patient conversations.

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Northwest Career College

AUGUST 16, 2024

They work hand in hand with dentists to ensure patients receive top-notch care. From assisting during procedures to managing basic administrative tasks, dental assistants play a significant role in creating a smooth and comfortable patient experience during clinic visits. Use a bulleted list of your duties and achievements.

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Health Populi

SEPTEMBER 14, 2018

This is also a global community, with products emerging from, for example, Korea with its innovations in skin care. I looked out through the hotel window at the glorious sunshine and palm trees (not having seen sun in Philadelphia for what feels like a week). I exhaled in a mindful moment.

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Hospital Collaboration Tests Insurance 81

Walker Info - Patient Experience

APRIL 4, 2022

Communicating and storytelling are key to activating a customer-focused culture. Be patient and stay the course. For the full story, check out this episode of The CX Leader Podcast with Joyce Gott The CX Leader Podcast The Story of the Customer Released: July 16, 2019 Joyce’s advice? Escalate engagement and communication.

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Relias

MAY 6, 2025

In 2019, one Consensus Report by the National Academy of Medicine found over half of medical professionals experienced healthcare burnout. When strategizing a best-in-class experience for your healthcare workforce that will reinforce efforts in physician and nurse retention, consider improving your patient experience surveys.

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Healthcare Leadership Council

AUGUST 8, 2023

Lack of coordinated care in a FFS system leads to a separation of clinical data, pharmacy data and claims data, whereas ACOs enable the communication necessary to provide a coherent record of the patient’s medical history. The data for the 1.4

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Patient Centered Care Medical History Patient Education Collaboration 40

Health Populi

APRIL 19, 2023

that would be only 46% of health citizens, a double-digit decline in trust from June 2019. In the U.S.,

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Follow-Up Insurance Communication Patient Experience 62

Health Populi

FEBRUARY 1, 2019

At CES 2019, I spent time with Roy Jakobs, Chief Business Leader of Personal Health with Philips , to discuss the company’s evolving portfolio of products that help fulfill the mission to support people across their own continuum of health. At CES 2019, Philips launched new features in the Pregnancy+ app. He should know.

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Triage Hospital Medication Follow-Up 75

Health Populi

NOVEMBER 5, 2019

adults in July and August 2019. On that personalization, tactical level, most of the healthcare suppliers don’t provide relevant communications to patients: the top performer here was providers, with 49% of consumers saying hospitals’ and clinicians’ communications were personally relevant.

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Follow-Up Communication Appointments Insurance 66

Physicians Practice

JULY 9, 2025

Dr. Baum has published a book, The Business Basics of Building and Managing a Healthcare Practice, (Springer 2019), which emphasizes the importance of being involved in the business of a medical practice.

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Billing Communication Documentation Patient Experience 52