Health Populi

APRIL 28, 2022

physicians were using telehealth to care for patients at the end of 2021. Among those doctors who were not providing telehealth by late 2021, just over one half never did so during the COVID-19 pandemic, according to the 2021 Telehealth Survey Report from the AMA. Four in five U.S.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Appointments 62

Health Populi

OCTOBER 6, 2022

consumers has accessed video telehealth services in the 12 months from June-July 2021. “Patients really like telehealth,” J.D. Power — which studies customer satisfaction for living — asserts. 57% of consumers prefer telehealth for ongoing mental health visits; and, Convenience and waiting times (less!)

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Health Prime

JANUARY 29, 2025

Healthcare payment trends provide evidence that patients are experiencing increasing financial burdens due to high deductibles, coinsurance amounts, and copayments. out-of-pocket healthcare payments in 2021 hit an all-time high of over 433 billion dollars. According to the Statista Research Department , U.S.

Billing 52

Billing Patient Satisfaction Transfers Medication 52

Relias

JANUARY 11, 2023

But momentum will continue, since the Centers for Medicare and Medicaid Services (CMS) announced in 2021 that it plans to transition fully to value-based reimbursement by 2030. It was largely unsuccessful because it deprioritized quality and patient satisfaction. Here’s what you need to know about value-based payments.

Patient Satisfaction 52

Patient Satisfaction Tests Medical Coding Billing 52

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. After consecutive years of consistently meeting high Press Ganey (patient.

Discharges 69

Discharges Unit Organization and Environment Performance Improvement Initiatives Hospital 69

Relias

MARCH 4, 2024

With decreases in nursing faculty, classroom space, and training resources, nursing schools turned away over 90,000 prospective nursing students in 2021. In this study, hospitals that had low patient experience scores in nursing generally had lower overall scores, underscoring how important good nursing is for patient experience.

Patient Safety 52

Patient Safety Unit Organization and Environment Critical Thinking Patient Satisfaction 52

Physicians Practice

JUNE 9, 2025

Patient loyalty: Encourage them to keep coming back Neil Baum, MD June 6th 2025 Article Creating memorable patient experiences boosts loyalty and encourages repeat visits to your medical practice. Reynolds June 9th 2025 Article Your monthly collection of insights from the Physicians Practice Pearls writers is available now!

Billing 52

Billing Communication Documentation Patient Satisfaction 52

ACMA Blog

MAY 21, 2024

AI-driven chatbots and virtual assistants engage patients in financial matters, providing education on financial responsibilities, answering billing queries, and facilitating payment arrangements, ultimately boosting patient satisfaction and encouraging prompt payments. Published online April 28, 2021. doi: [link]

Billing 40

Billing Patient Satisfaction Documentation Patient Experience 40

MedicalGPS

AUGUST 10, 2022

In 2021, as stimulus checks were sent out and some of the uncertainty abated, a record number of workers quit their jobs, creating the so-called Great Resignation. As a matter of fact, MedicalGPS’ motto is, “If it’s good for the patient, it’s good for the business”. That pause was short-lived.

Follow-Up 52

Follow-Up Patient Experience Patient Care Patient Satisfaction 52

Health Populi

OCTOBER 26, 2022

in 2021 along with Walgreens, worked with Morning Consult to poll 2,210 U.S. Millions of people received COVID-19 vaccinations from pharmacies in their communities, close to home, experiencing high levels of patient satisfaction. CVS Health, one of the two largest pharmacies operating in the U.S.

Patient Satisfaction 71

Patient Satisfaction Insurance Medication Patient Experience 71

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71

Valant

JULY 8, 2025

Start by asking: What percentage of patients pay by credit card? Will a fee affect collection rate or patient satisfaction? Do patients have access to alternative methods such as ACH or FSA/HSA cards? Ultimately, the goal is balancing a positive patient experience with managing costs.

Transfers 98

Transfers Billing Communication Insurance 98