Valant

OCTOBER 18, 2024

As we close out 2024, the economic landscape has shifted. Expectations of falling interest rates and lower inflation earlier in the year have come to pass, and these changes can have significant implications for behavioral health practices, affecting everything from operational costs to patient care.

Patient Experience 101

Patient Experience Insurance Billing Patient Care 101

Health Populi

APRIL 1, 2024

As we start the month of April 2024 in the U.S., This is also the time my research clock alarm goes off for an important annual report that describes the latest profile of the patient-as-payer in the U.S. This is the modus operandi for bill payment among U.S. That garners only 5% of patients’ preferences.

Billing 87

Billing Follow-Up Communication Medication 87

Health Populi

SEPTEMBER 20, 2023

Welcome to the convergence of patients’ health care life with financial and retail lives, we learn from the 2024 Healthcare Financial Experience Study from Cedar. The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience.

Medication 96

Medication Billing Hospital Patient Experience 96

Health Prime

JANUARY 15, 2025

Maintaining operational effectiveness, preserving financial stability, and improving the patient experience rely on overcoming these obstacles. Labor shortage in healthcare billing Labor shortages are not exclusive to 2025; however, they seem likely to continue this year. million healthcare workers by 2026.

Billing 52

Billing Patient Experience Hospital Medication 52

Health Prime

JANUARY 15, 2025

Overcoming these obstacles is crucial for maintaining operational effectiveness, preserving financial stability, and improving the patient experience. Labor shortage in healthcare billing Labor shortages are not exclusive to 2025; however, they seem likely to continue this year. million healthcare workers by 2026.

Billing 52

Billing Patient Experience Hospital Medication 52

Health Populi

MARCH 13, 2024

“Clinical transformation with AI is easier without patients.” Not so fast, consumers say In its introduction to the company’s Tech Trends 2024 report , Deloitte called GenAI, a “force multiplier for human ambitions.” Move fast with AI and break things? for every $1 invested.

Collaboration 108

Collaboration Best Practices Medication Triage 108

Health Populi

JUNE 27, 2024

adult consumers’ perspectives defined “patient experience” (PX) as, “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” adults in March 2024. The study into U.S.

Discharges 62

Discharges Scheduling Appointments Billing 62

Health Populi

OCTOBER 22, 2023

Health Populi’s Hot Points: According to the 2024 Healthcare Financial Experience Study from Cedar, 58% of U.S. consumers said paying a health care bill was stressful. We see no relief in the phenomenon of patients-as-payers in 2023 and beyond, given other studies’ projections of health insurance premiums for 2024.

Insurance 77

Insurance Billing Medication Patient Experience 77

Valant

MARCH 26, 2024

Standardizing technology systems can make all the difference to the efficiency of your workflow, the patient experience, the ease of training new staff, and your practice’s capacity to grow profits. Patients, too, likely have opinions and how they want and need to interact with your practice.

Scheduling 52

Scheduling Billing Patient Experience Appointments 52

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept. is getting fuzzier by the day.

Collaboration 90

Collaboration Insurance Medication Billing 90

Practice Management Institute

MARCH 29, 2024

In this venture, New Mexico practices will now be able to choose from a well-rounded selection of courses that will go far to elevate staff and solidify the bottom-line success of the medical practice.

Medication 52

Medication Certification Huddles/Rounds Patient Experience 52

Health Populi

JANUARY 10, 2024

The growing movement of health care to the home is evident by a growing list of point solutions featured at CES 2024. For more details from the company, Amazon made several announcements at CES 2024 most of which impact peoples’ personal health ecosystems. The technology was developed as part of the U.S.

Collaboration 71

Collaboration Billing Patient Experience Medication 71

Valant

MARCH 14, 2024

It allows for resources to be allocated most efficiently, freeing up valuable time for clinicians and staff to focus on patient care and the patient experience. Interoperability and Data Sharing Seamless communication and data sharing between healthcare providers is crucial for effective care coordination and patient safety.

Billing 52

Billing Communication Patient Care Scheduling 52

Health Populi

SEPTEMBER 27, 2023

adults saying inflation has made it harder to pay medical bills. In particular, 21% of consumers with medical debt say the primary source of that debt was due to the bills from doctor visits. For example, the chart tells us that Walmart welcomes 37 million U.S.

Billing 100

Billing Insurance Hospital Medication 100

Valant

MARCH 1, 2024

Providers who are knowledgeable users of their practice’s EHR can navigate patient data more effectively, access critical information promptly, and ensure accurate documentation. This level of proficiency is one key to providing quality care, leading to better health outcomes and improved patient experiences.

Billing 52

Billing Communication Collaboration Documentation 52

Health Prime

JANUARY 3, 2024

As medical practices gear up for 2024, optimizing revenue cycle management (RCM) becomes crucial for financial success. During the initial encounter, front-office staff should diligently collect and verify patient demographic details, insurance information, and other pertinent data.

Billing 52

Billing Insurance Communication Medication 52

Health Populi

SEPTEMBER 15, 2024

health care environment, the 3 “threats” being, Affordability, Access, and, Prior experience — that is the health disparity among women who have seen personal mis-diagnosis, bias, or treatment that hasn’t been consistent with current protocols and practices. consumer survey in February and March, 2024.

Appointments 71

Appointments Patient Experience Billing Medication 71

ACMA Blog

MAY 21, 2024

However, navigating the complexities of RCM can be challenging, with billing errors, claim denials, and inefficiencies leading to financial losses and administrative burden. Detecting and Correcting Billing Errors Billing errors are a prevalent issue in healthcare, often resulting in delayed or denied reimbursements.

Billing 40

Billing Documentation Patient Satisfaction Patient Experience 40

Health Populi

JULY 15, 2024

The Gallup Poll was fielded between June 3 and 23, 2024, among 1,005 U.S. At the bottom of the confidence-roster in America are Congress garnering on 9% confidence (and 57% “very little”), TV news (11% confident, 51% very little), and the Presidency, with only 46% of Americans having very little confidence.

Medication 71

Medication Patient Experience Billing 71

Walker Info - Patient Experience

MAY 16, 2024

What are your top experience management challenges? We wondered about that and decided to conduct a non-scientific, fun exercise at the 2024 Qualtrics X4 Summit to find out. After each participant made their selections they were offered an envelope that contained cash – one bill that ranged between $1 and $100.

Documentation 52

Documentation Billing Best Practices 52

Health Populi

MARCH 19, 2024

That’s the title of a new report that captures the results of a survey conducted in January 2024 among 1,516 employed Americans who received employer-sponsored health insurance.

Insurance 77

Insurance Follow-Up Communication Tests 77

Walker Info - Patient Experience

OCTOBER 7, 2021

Onstar and Bluetooth) Installing child car seats or customizing the car Completing a follow-up survey Receiving a check-in from the salesperson Paying the first bill Servicing the car Pumping gas Trading the car in Customer experience goes beyond the transaction to encompass the entire process.

Customer Service 52

Customer Service Follow-Up Best Practices Communication 52

Health Populi

APRIL 12, 2024

Whether you’re a patient or a physician in the U.S., Congress can’t agree on much before the 2024 summer recess, there’s one bipartisan stroke of political pens in Washington, DC, that could provide some satisfaction for both patients and doctors: bring telehealth back to patients and providers permanently.

Hospital 83

Hospital Appointments Follow-Up Billing 83

Health Populi

JUNE 24, 2024

He called out that, “In recent years, however, medical bills became the most common collection item on credit reports. And most Americans believe it would be more important to forgive medical debt than student debt, found in this June 2024 poll from the University of Chicago and NORC.

Medication 62

Medication Billing Insurance Follow-Up 62

Health Populi

MARCH 6, 2024

The reports cover research from the McKinsey Health Institute collaborating with the World Economic Forum on Closing the Women’s Health Gap ; and, from AARP in their paper titled, 2024 She’s the Difference – The Wildcard of the 2024 Election. Health Populi’s Hot Points: More tightly focusing on the U.S.

Collaboration 77

Collaboration Patient Experience Billing Medication 77

Health Populi

JANUARY 2, 2023

Bolstering the impact of digital health technologies — and particularly remote health monitoring and clinically-prescribed wearable tech — was the late December 2922 health policy news that telehealth provisions would be included in the FY2023 Omnibus Appropriations Bill. These will now be in place until the end of 2024.

Collaboration 77

Collaboration Billing Patient Experience 77

Health Populi

DECEMBER 22, 2022

The CFPB will also continue to monitor medical debt, and for good reason: this Kaiser Health News research program has been highlighting providers’ lawsuits suing patients for unpaid bills, such as this column asking, “Will your hospital sue you?”.

Insurance 62

Insurance Medication Patient Experience HIPAA 62

Health Prime

MAY 5, 2025

In fact, according to a recent claims survey , providers said their denial rates rose by a whopping 31% between 2022 and 2024. This challenge is affecting every part of provider group operations, leading to revenue losses, higher administrative expenses, delayed cash flow, and possible negative effects on the patient experience.

Patient Experience 52

Patient Experience Documentation Billing Insurance 52

Health Populi

APRIL 30, 2025

adults has been on the downturn since November 2024. On the mental health front, there’s a parallel free-fall happening since November 2024, illustrated in the second graph: that is for changes in Americans’ emotional well-being, which dropped a low in February 2025… rebounding a bit in the past month.

Billing 62

Billing Medication Patient Safety Patient Experience 62

Health Populi

NOVEMBER 21, 2024

Published two weeks after the 2024 U.S. As employees were feeling “stuck” in their jobs and careers in 2024, they have also been struggling with prioritizing mental health. This profile comes from a November report from the Consumer Financial Protection Bureau called Making Ends Meet in 2024.

Insurance 62

Insurance Follow-Up Billing Huddles/Rounds 62

Health Populi

MARCH 6, 2025

The top-line of the studies is that the percent of people in America feeling financially wobbly has increased since the fourth quarter of 2024. consumers feeling less comfortable about their economic status now compared with mid-November 2024. A year ago in February 2024, the CSI was 76.9.; That’s about 30 million U.S.

Billing 126

Billing Medication Long Term Care Insurance 126

Health Populi

NOVEMBER 14, 2024

For health care, there are many uncertainties as we reflect, one week after the 2024 U.S. Pollfish conducted this study online in October 2024. elections, on probably policy and market impacts that we can expect in 2025 and beyond. health citizens and key factors shaping the American health ecosystem. than anywhere else in the world.

Insurance 62

Insurance Hospital Patient Support Medication 62

Health Populi

JANUARY 27, 2025

For context and consideration, let’s re-visit a report from McKinsey published in November 2024 on health media. The bar chart here presents the data from McKinsey’s 2024 survey to give you a sense of where health consumers value ad-based medical content. The content feels quite prescient today.

Communication 62

Communication Medication Collaboration Billing 62

Health Populi

DECEMBER 20, 2024

patients consumers, caregivers, health citizens all is a tough nut to crack. While I have mature chops in forecasting, futures work, and scenario planning, the uncertainties as of late December 2024 can feel like they overwhelm and outnumber the certainties, and wild cards abound. voters minds in the 2024 elections.

Insurance 118

Insurance Follow-Up Medication Hospital 118

Health Populi

APRIL 7, 2025

We’ve seen this in other studies that focus on medical bills and healthcare spending as a negative influence on seeking health care. Finances in general — not just health care costs — can motivate people in a negative way to delay health care, which is a form of self-rationing health care.

Diagnostics 71

Diagnostics Hospital Follow-Up Medication 71