Valant

OCTOBER 18, 2024

As we close out 2024, the economic landscape has shifted. Expectations of falling interest rates and lower inflation earlier in the year have come to pass, and these changes can have significant implications for behavioral health practices, affecting everything from operational costs to patient care.

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Patient Experience Insurance Billing Patient Care 101

Health Populi

DECEMBER 18, 2023

The pharmaceutical industry and health insurance companies garnered 3 in 10 people rating them as excellent/good, with nursing homes at the bottom a 2.5/10 ” For pharma/drug companies and health insurers, 3 in 10 consumers also ranked these medical segments as “poor” providers in the U.S. health system.

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Insurance Hospital Collaboration Patient Experience 143

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. According to the online Merriam-Webster dictionary , the first use of the phrase “health insurance” occurred in 1901. Like speaking “American,” health insurance in the U.S.

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Collaboration Insurance Medication Billing 90

Health Prime

JANUARY 29, 2025

The healthcare industry constantly evolves, and now it’s time to adapt technology tools that can help improve processes and raise the stakes of patient payments. However, according to the 2024 InstaMed Trends in Healthcare Payments Annual Report , datareveals a deep disconnect between the healthcare industry and consumers.

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Billing Patient Satisfaction Transfers Medication 52

Health Populi

MARCH 25, 2024

Three major milestones marked March 2024 which compel us to note the growing role of patients-as-consumers — especially for self-prescribing medicines and medical devices. As of March 2024, there are many ways for consumers to access GLP-1 medicines online. Free delivery would arrive “tomorrow” via Prime.

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Insurance Tests Medication Patient Experience 83

Health Populi

OCTOBER 22, 2023

Keep that relationship in mind in the context of a new forecast from Kaiser Family Foundation estimate the 2023 cost for employer-sponsored insurance for a family to reach nearly $24,000 in 2023. Health Populi’s Hot Points: According to the 2024 Healthcare Financial Experience Study from Cedar, 58% of U.S.

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Insurance Billing Medication Patient Experience 77

Health Populi

MARCH 19, 2024

Having health insurance in America is no guarantee of actually receiving health care. It’s a case of having health insurance as “necessary but not sufficient,” as the cost of deductibles, out-of-pocket coinsurance sharing, and delaying care paint the picture of The Hidden Lives of Workplace-Insured Americans.

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Insurance Follow-Up Communication Tests 77

Health Populi

SEPTEMBER 12, 2024

were sensible, weight management would be treated as a public health issue,” David Cutler writes in the JAMA Health Forum dated August 15, 2024. “If the U.S. Dr. Cutler, distinguished economics professor at Harvard, talks about “the pathology of U.S.

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Insurance Patient Experience Medication 71

Health Populi

MARCH 18, 2024

Other precipitous falls in willingness-to-share-health-data occurred between consumers vis-a-vis research organizations (a stunning drop of roughly 50% (from 35% of consumers in 2020 to 18% in 2023), insurance companies (53% to 45%), health tech companies (falling from 25% to 14%), and pharma companies (dropping 22% to 13%).

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Patient Experience Tests Diagnostics Insurance 90

Health Populi

AUGUST 6, 2024

In 2023, commercial payers covered most of these prescription drug fills for all three brands in the study: 61% of Ozempic fills were covered by commercial insurers, 28.5% A new study from Gallagher, published July 30th, covered the firm’s annual 2024 U.S. shoppers from January 1, 2022 to June 20, 2024.

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Insurance Collaboration Medication Patient Experience 71

Health Populi

DECEMBER 28, 2023

Most people over 70 years of age recognize technology’s role in supporting peoples’ health, we learn from a new report on 2024 Tech Trends and Adults 50+ from AARP. Entering 2024, there appears to be less a digital divide in the U.S. adults ages 18 and over in September and October 2023.

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Insurance Appointments Communication Medication 93

Health Populi

MARCH 12, 2024

On February 22, 2024, I went to a CVS Pharmacy-Inside-Target in my community to fill a prescription for benzonatate 200 mg capsules. That’s TMI for me to write about in the Health Populi blog, but this story has a current-events twist: the pharmacist could not electronically link with my insurance company to transact my payment.

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Insurance Hospital Patient Safety Patient Care 90

Health Populi

JANUARY 22, 2024

What’s also different this year is that doctors and pharmacists have generally ranked in second and third place in this study; however, in 2024 veterinarians and engineers rate #2 and #3. Just above Senators and Congress-folk are car salespeople, advertising practitioners, stockbrokers and insurance salespeople.

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Insurance Medication Patient Experience 71

Health Populi

AUGUST 4, 2024

And peoples’ relationships with pharmacies are also changing, with more health consumers finding greater satisfaction with their mail order pharmacy experiences than with moat retail brick and mortar chain drug stores, the latest J.D. Power 2024 U.S. Pharmacy Study found. Power, explained in the report’s press release.

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Patient Experience Patient Satisfaction Appointments Scheduling 71

Health Populi

SEPTEMBER 27, 2023

healthcare spending, with curves moving up and to the right, and the Medicare Hospital Insurance Trust Fund moving into the opposite direction toward insolvency by 2033. For this discussion, I’ll pick six exhibits from the Report’s roughly 140 exhibits — starting with the big picture of the unsustainable nature of U.S.

Billing 100

Billing Insurance Hospital Medication 100

Health Populi

JANUARY 19, 2024

At CES 2024, Gail Boudreaux, CEO of Elevance Health, was featured as a keynote speaker in conversation with Peter Lee Corporate Vice President of Microsoft Research who is deeply involved in the Microsoft’s health care business. Funding is supported by the FCC’s Affordable Connectivity Program.

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Collaboration Patient Experience Insurance 90

Health Prime

JANUARY 29, 2025

The healthcare industry constantly evolves, and now it’s time to adapt technology tools that can help improve processes and raise the stakes of patient payments. However, according to the 2024 InstaMed Trends in Healthcare Payments Annual Report , datareveals a deep disconnect between the healthcare industry and consumers.

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Health Populi

APRIL 1, 2024

As we start the month of April 2024 in the U.S., This is also the time my research clock alarm goes off for an important annual report that describes the latest profile of the patient-as-payer in the U.S. it’s tax season in America with Federal (and other) income taxes due on the 15th of the month. ‘Tis the season for J.P.

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Billing Follow-Up Communication Medication 87

Health Populi

APRIL 14, 2024

In advance of a session I’m shepherding at the upcoming AHIP 2024 conference in Las Vegas, I developed scenarios about health care in 2030 asking who “we” will be then as patient-plan members?

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Tests Patient Experience HIPAA Insurance 93

Health Prime

JANUARY 3, 2024

As medical practices gear up for 2024, optimizing revenue cycle management (RCM) becomes crucial for financial success. During the initial encounter, front-office staff should diligently collect and verify patient demographic details, insurance information, and other pertinent data.

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Billing Insurance Communication Medication 52

Health Populi

JUNE 25, 2024

health care organizations have experienced a data breach, one-third in the last 3 years, according to Software Advice’s 2024 Healthcare Data Security Survey released in May 2024. Of the health care organizations who experienced ransomware attacks, one-third did not recover patient data from the cyber-attackers, Software Advice learned.

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Follow-Up Patient Safety Hospital HIPAA 62

Valant

MARCH 14, 2024

EHRs streamline these tasks by automating routine, repetitive processes such as appointment scheduling , patient communications, and insurance claims processing. It allows for resources to be allocated most efficiently, freeing up valuable time for clinicians and staff to focus on patient care and the patient experience.

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Billing Communication Patient Care Scheduling 52

ACMA Blog

MAY 21, 2024

AI’s Impact on Patient Experience and Healthcare Delivery Beyond revenue optimization, AI also plays a crucial role in enhancing the overall patient experience and healthcare delivery. Accessed April 9, 2024. Published April 3, 2023. link] Jongsma KR, Sand M, Milota M. npj Digital Medicine. 2024;7(1):1-3.

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Billing Documentation Patient Satisfaction Patient Experience 40

Health Populi

APRIL 1, 2025

In revisiting the report “six months later” in the current environment of public health and health care in the U.S. and more global political-economic currents, that Deloitte’s attention to trust, writ large, and 2030’s commitment to ESG are deeply woven into the future retail health narrative. consumers.

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Collaboration Insurance Medication Diagnostics 62

Health Populi

APRIL 16, 2024

This post follows up Part 1 of a two-part series I’ve prepared in advance of the AHIP 2024 conference where I’ll be brainstorming these scenarios with a panel of folks who know their stuff in technology, health care and hospital systems, retail health, and pharmacy, among other key issues.

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Follow-Up Tests Insurance Hospital 77

Health Populi

JUNE 24, 2024

He pointed to a visit to an emergency room, where “the debt is taken on unexpectedly and in a time of crisis,” as well as consumers dealing with “complexities with insurance” (consider: out of network providers, lack of up-front cost estimates, and trauma which prevents one from “shopping” for care).

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Medication Billing Insurance Follow-Up 62

Health Populi

OCTOBER 24, 2022

Add into this picture a CCS Insight analyst’s forecast last week that Apple could enter the health insurance market in 2024. Consumers will be facing greater medical price inflation in 2023 for health insurance plans, based on the latest forecast from WTW. Walmart) to do so, as well.

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Hospital Insurance Medication Patient Experience 54

Health Populi

DECEMBER 22, 2022

That purchaser takes the form of both the employer-sponsor of health care insurance for workers, and the patient-as-payer herself. Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment.

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Insurance Medication Patient Experience HIPAA 62

Health Prime

MAY 5, 2025

In fact, according to a recent claims survey , providers said their denial rates rose by a whopping 31% between 2022 and 2024. This challenge is affecting every part of provider group operations, leading to revenue losses, higher administrative expenses, delayed cash flow, and possible negative effects on the patient experience.

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Patient Experience Documentation Billing Insurance 52

Health Populi

NOVEMBER 21, 2024

Published two weeks after the 2024 U.S. ” In this Health Populi post, I’m weaving together three just-published studies that together fill in a profile of the current state of health consumers in America — in particular, working-insured health citizens. published the day before the Commonwealth Fund’s report.

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Insurance Follow-Up Billing Huddles/Rounds 62

Health Populi

MAY 27, 2025

In the past year we can see that, while the MMI percent change was higher than consumer price inflation by a factor of nearly 4 times, the rate of growth slightly fell from 2024-2025. It’s wages that U.S. In 2025, we’ve entered a slow-wage growth era as far as we can tell, given the many uncertainties and forces shaping U.S.

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Billing Outpatient Care Follow-Up Medication 71

Health Populi

JANUARY 6, 2025

In an interview I did in 2024 with Bloomberg (Canada), I talked about how GLP-1s were reshaping other consumer-facing business sectors beyond medical and health care — from hospitality and airlines to mobility, consumer goods and clothing.

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Communication Medication Hospital Patient Experience 77

Health Populi

OCTOBER 10, 2024

That’s the top-line finding in the 2024 State of Digital Health Purchasing from the Peterson Health Technology Institute (PHTI). PHTI surveyed 322 digital health decision makers working in employers, health plans, and health systems, fielding the study in July and August 2024.

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Patient Experience Insurance Medication 62

Health Populi

APRIL 30, 2025

adults has been on the downturn since November 2024. On the mental health front, there’s a parallel free-fall happening since November 2024, illustrated in the second graph: that is for changes in Americans’ emotional well-being, which dropped a low in February 2025… rebounding a bit in the past month.

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Billing Medication Patient Safety Patient Experience 62

Health Populi

DECEMBER 9, 2024

health citizens’ views on health care quality , published December 6, 2024. In 2024, only 44% of Americans said that the quality of health care int he U.S. Americans’ perception of the quality of health care in the U.S. fell to the lowest level since 2001, Gallup found in a poll of U.S.

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Patient Experience Insurance 118

Health Populi

MARCH 6, 2025

The top-line of the studies is that the percent of people in America feeling financially wobbly has increased since the fourth quarter of 2024. consumers feeling less comfortable about their economic status now compared with mid-November 2024. A year ago in February 2024, the CSI was 76.9.; That’s about 30 million U.S.

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Billing Medication Long Term Care Insurance 126

Health Populi

NOVEMBER 14, 2024

For health care, there are many uncertainties as we reflect, one week after the 2024 U.S. insured consumers’ perspectives on prescription drug pricing and the role of PBMs (pharmacy benefit managers). Pollfish conducted this study online in October 2024. Pollfish conducted this study online in October 2024.

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