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Top 4 Service Recovery Strategies for Turning Feedback Into Action

Relias

Here are four best practices for effective service recovery, enabled by modern experience management strategies. Similar articles Top 4 Service Recovery Best Practices The Waiting Game: Turning Wait Time into a Positive Patient Experience 1. rude, confused, pain).

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Why Your Organization Needs a Learning Management Platform

Relias

Relias vs. the other guys Feature Relias The Other Guys Extensive, accredited high-quality content for clinical and nonclinical roles across care settings Recurring and one-time compliance training plans with built-in regulatory crosswalks Built-in policy tools to manage, update, and track staff acknowledgement of key documents Clear, simple pricing (..)

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Nursing Maneuvers for Shoulder Dystocia

Relias

Education and teamwork simulation training can help ensure the best outcomes. Nurses must have a robust knowledge of nursing maneuvers for shoulder dystocia and best practices for supporting the provider during the shoulder dystocia delivery process. What causes shoulder dystocia?

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Elevating Care Quality: The Role of Competency Assessments and Evaluations

Relias

In post-acute care, workforce competency directly impacts care quality, regulatory compliance, and patient outcomes. To ensure that employees are qualified at the time of hire and continue to develop their skills over time, post-acute care organizations must implement effective competency assessments and competency evaluations.

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Meet a Champion of Nursing Diversity: Shelise Valentine

Minority Nurse

Nursing is dynamic as patients, acuity, staffing, and medical best practices constantly change. This was at a Level 4 acute care hospital, and I was exposed to many complicated, high-risk patients and pregnancies. The inception of best practices. And finally, one day, she said I did!

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The CMS Emergency Preparedness Rule: What Healthcare Organizations Need to Know

Relias

Compliance requirements and best practices for emergency preparedness Compliance with the CMS Emergency Preparedness Rule involves more than creating a plan it requires ongoing maintenance and documentation. Conduct gap analyses against CMS requirements and industry best practices.

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How Charge Reconciliation Boosts Healthcare Revenue

Relias

This coordinated partnership requires a joint effort toward the common goal of accurate charges, identification and resolution of any discrepancies, and signed documentation indicating completion. Ensure that every member of your revenue cycle management team is performing with current knowledge and best practices.