Walker Info - Patient Experience

JANUARY 20, 2025

Each a small but powerful gesture to ease the patients fear and transform the interaction into one of care and connection. This is patient experience. Hospitals with higher patient experience scores report a 161% better net margin than competitors with low scores. [1] Patient experience influences provider loyalty.

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

Guideway Care

JANUARY 14, 2025

The BPCI initiative transforms healthcare by improving patient experiences and cutting costs. By moving from volume-based to value-based care, BPCI enhances provider coordination and treatment efficiency, which is crucial in understanding how BPCI enhances patient experience and lowers costs.

Patient Experience 52

Patient Experience Acute Care Discharges Collaboration 52

Arkenea

JULY 23, 2025

Patient portal integration for billing transparency improves patient satisfaction and collection rates by providing easy access to billing information and payment options. Patients should be able to view statements, make payments, set up payment plans, and communicate with billing staff through the portal.

Billing 40

Billing Hospital Documentation Insurance 40

Relias

JANUARY 8, 2024

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Appointments 52

EvidenceCare

MARCH 11, 2024

It is the simplest and most commonly used metric for evaluating patient stays. Unlike GMLOS, ALOS is calculated by adding the total number of stay days for a group of patients and dividing by the number of discharges or admissions. What are the negative aspects of using ALOS?

Discharges 130

Discharges Admissions Patient Satisfaction Hospital 130

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. Over 27 months, Montefiore’s Discharge Lounge received more than 678 patients per month.

Discharges 69

Discharges Unit Organization and Environment Performance Improvement Initiatives Hospital 69