Walker Info - Patient Experience

JANUARY 20, 2025

By using Success, Effort, Emotion, and Trust (SEET) as measurements for every PX processfrom appointment setting to care plans to paymentsthe healthcare community can expand its potential for providing excellent care. No touchpoint is too small for inclusion. The journey map should include every step in the care process from A to Z.

Patient Experience

The Healthcare Blog

NOVEMBER 14, 2024

I handed them the same box of single ply tissues I was now sobbing into, as I handed them a pen to sign their discharge paperwork. Two weeks after my emergency room discharge, I continued to live life as if nothing happened, returning to work without any healthcare follow-up to address my emotional burden. I’m sorry for your loss”.

Discharges

Relias

MAY 19, 2025

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. Relying solely on post-discharge surveys or online reviews means youre reacting too late.

Best Practices

The Healthcare Blog

JANUARY 27, 2025

” Her discharge notes state Difficulty coping with anxiety for past 1-2 weeks. She presented back at the ED the day after her initial discharge with additional hemorrhage concerns. She was discharged with blood pressure medication. Regardless, we had discussed this option after the latest doctor’s appointment.

Discharges

A Young Doctor's Journey

MARCH 10, 2025

I chose to start on Monday of a two-week period when I would be able to go in for all AM appointments. Otherwise, in most other cases, you go in for your appointment on the first or second day of your period, whenever that is.) NOTE: If you have an IUD, like I did, you may be relieved to learn that you can keep it in!] Mon (day 1!):

Medication

CollaborateMD

MARCH 7, 2025

Faster Turnaround Processing Times Automation accelerates processes like discharge planning and procurement of medical supplies. Real-world use case: RPA technologies like speech-to-text tools and automated appointment reminders reduce administrative burden in healthcare and lighten the load for busy healthcare providers.

Billing

Practice Index

FEBRUARY 20, 2025

Patients stressed by failing NHS admin NHS admin has become dysfunctional, leading to thousands of test results being lost and patient appointments becoming confused, according to a new study. They describe a patient who found themselves discharged from a service for failing to attend an appointment, in spite of their efforts to reschedule.

Huddles/Rounds

Medical Economics

JULY 24, 2025

He cited examples of a patient with diabetes traveling to a doctor’s appointment through provided transportation; a man managing hypertension with a health coach, dietitian and remote blood pressure monitoring; and a patient discharged from the hospital with needed medical equipment and follow-up all arranged.

Insurance

Sensible Medicine

MAY 28, 2024

With each follow-up appointment, I learned more and more about Sarah. Fortunately, she was discharged the next morning. She is brilliant, well-read, and excels in school. After COVID lockdowns, she struggled to readjust to in-person schooling. After six months of taking antidepressants, Sarah ended up in an emergency room.

Follow-Up

Relias

MAY 16, 2025

Patients unplanned returns to the hospital after discharge drive up costs, disrupt recovery, and reflect gaps in care. Under HRRP, hospitals received financial penalties if their readmission rates exceeded the national average a move that drove greater attention to discharge protocols and transitional care.

Discharges

Guideway Care

DECEMBER 23, 2024

Effective TCM programs include key components such as comprehensive discharge planning, medication reconciliation, and patient education, which collectively enhance patient engagement and outcomes. Initiatives such as Project RED and BOOST augment care transitions by conducting follow-up calls with patients.

Discharges

Minority Nurse

OCTOBER 12, 2022

A Magnet appointment is an investment into a safer physical work environment for the nurses. per discharge. Hospitals are constantly striving to improve patient safety. However, a safer work environment extends beyond patient safety through lower nurse-to-patient ratios.

Hospital

Health Prime

JULY 6, 2023

Patient Scheduling & Reminders Scheduling appointments and patient reminders are essential to the success of your practice. Choose software that synchronizes each patient’s appointment invitation with their email and calendar. Avoid incidents of filling incorrect data into the EHR system that can lead to misdiagnosis.

Discharges

Practice Builders

FEBRUARY 28, 2024

Effective communication is the key element of a positive patient experience, from the first point of contact to post-appointment follow-ups. Being open and honest about appointment delays shows trust. Healthcare practitioners should make themselves accessible outside of regular appointment hours.

Patient Experience

Relias

MAY 6, 2025

Appointment reminders and missed appointment outreach Appointment reminders and missed appointment outreach not only improve patient punctuality and reduce no-show rates, but also demonstrate an organizations commitment to patient access and satisfaction.

Appointments

Health Populi

JUNE 27, 2024

Experience “happens” in clinical care encounters as well as in “process” situations such as scheduling appointments and waiting times. Next, to the process factors — which involve scheduling, ease of billing and paying, and clear treatment plans at the point of discharge.

Discharges

Guideway Care

APRIL 9, 2024

It includes 29 questions covering various aspects of healthcare, such as communication with nurses and doctors, hospital environment, pain management, and discharge information. Also, factors such as pre-hospitalization experiences, post-discharge follow-up, and outpatient care are not included in the HCAHPS survey.

Patient Satisfaction

Health Prime

JULY 6, 2023

Patient Scheduling & Reminders Scheduling appointments and patient reminders are essential to the success of your practice. Choose software that synchronizes each patient’s appointment invitation with their email and calendar. Avoid incidents of filling incorrect data into the EHR system that can lead to misdiagnosis.

Discharges

Health Populi

MAY 16, 2023

” Once cared-for, the patient can be discharged back into their community, “beyond-the-walls” to home or other neighborhood care site for post-acute care, rehabilitation, or therapy for continued care and restored well-being.

Triage

Connect Care Bytes Blog

MARCH 4, 2024

Each session will cover the same content, including Admission to Long-Term Care/Continuing Care, Offsite Dialysis Appointments, and Leave of Absence to Acute Care with Return. The week of March 11 –15 includes 1-hour Patient Movement Fundamentals readiness sessions, offered on three separate days.

Long Term Care

Guideway Care

JULY 3, 2024

Patient Education Educating the patient about their condition, the medication being given, and discharge information is critical. To learn more about how to gauge patient satisfaction in healthcare, contact Guideway Care and schedule an appointment.

Patient Satisfaction

Health Populi

AUGUST 22, 2019

The most widely available programs were online scheduling for patients (new and existing), evening and weekend hours, same-day appointments, “reserving” in an urgent care queue, and walk-in clinic hours. Another flavor of health care convenience is virtual health care via broadband and mobile platforms.

Hospital

Prism Career Institute

FEBRUARY 4, 2025

They will be relied upon to help patients understand what they need to know after being discharged. These medical professionals will often be asked to take patient calls, schedule appointments, and get necessary insurance information. But the job doesn’t stop once the patient leaves the room.

Medical Assistant

Relias

MAY 6, 2025

Instead of just sending post-discharge surveys, personalized engagement at key moments has proven to dramatically improve patient loyalty, response rates, and satisfaction scores. Healthcare providers can easily customize survey templates, questions, timing, and branding to align with their unique needs and brand identity.

Patient Experience

DropStat

FEBRUARY 16, 2024

Some areas of patient education are: certain care procedures , such as changing a bandage disease management , such as insulin injections explaining discharge instructions pre-operative and post-operative instructions sharing of printed patient education material or digital resources What is the nurses’ role in patient education?

Patient Education

Guideway Care

JANUARY 14, 2025

When patients are well-informed about their health issues and given proper instructions for care after discharge, there is a notable decrease in the rate of returning to the hospital. Advocates play an essential part in this process by providing education and ongoing support for post-discharge procedures.

Patient Advocacy

Arkenea

MARCH 9, 2025

By integrating generative AI, hospitals can automate routine tasks such as appointment scheduling, patient triage, and discharge instructions, freeing up valuable staff time. Using a hospital appointment app, hospitals can streamline paperwork and arrange patient appointments more easily.

Hospital

Setting Sights

MAY 7, 2021

I knew that none of this was simply just ‘ black or white ‘ Years upon years of flashbacks; graphics, data, unanswered phone calls, rejection letters, fruitless appointments, upturned noses and wasted time, flew through my mind. I paused some more. “I I really don’t know”, I eventually said.

Admissions

Sensible Medicine

MAY 31, 2023

Luciana Luciana’s discharge day was getting close. Her outpatient follow-up appointments were scheduled; we had reviewed her safety plan; she felt well and ready to leave the hospital. I’ll have it done by the time I discharge.” Sensible Medicine is a reader-supported publication. It can wear on you.

Discharges

Scrubs

APRIL 20, 2023

Binta Diallo was at the urgent care clinic at the local H Mart in North Carolina because her son needed a physical for football and they couldn’t get an appointment at the doctor’s office. She later found out from a reporter that the family was visiting from out of state and that the baby was discharged from the hospital after two days. “I

Discharges

Scrubs

AUGUST 17, 2023

Asking before they even see a doctor when they are going to be discharged… —Mary Christa Wright 4. I’m a nurse practitioner and I wish my patients would stop showing up late for their appointments and expect to be seen. —Cindy Flynn 2. I wish they’d stop hunting me down if I don’t come to their room IMMEDIATELY for a nonemergency. —Ar

Discharges

Health Populi

JUNE 8, 2022

I asked her to meet with me to discuss her professional news update: being appointed Parexel’s first Patient Ambassador. In 2018, Stacy launched her website, began blogging, and got social media traction when HIMSS appointed her a digital influencer.

Patient Advocacy

Health Populi

MAY 31, 2022

Amidst bullish forecasts for the promise of hospital-to-home discharges, the ability for many patients to make this migration would be a difficult bridge to cross. Patients who reported at least one SDoH concern were less likely to complete a physician follow-up visit post-discharge than patients who reported no SDOH concerns.

Hospital

Arkenea

FEBRUARY 14, 2025

Physicians can streamline documentation procedures, and generate medical charts, and discharge instructions. Physicians can streamline the documentation procedures, and generate medical charts, also discharge instructions. Additionally, it may assist in follow-up care for patients who are recently discharged from hospitals.

Discharges

Pulmonology Advisor - Practice Management

SEPTEMBER 6, 2024

Case Facts Mr W, the patient, was a veteran who had been honorably discharged after serving 9 years in the Army, working as a mechanic. That fall, in November 2020, Mr W had a telehealth appointment with Dr P. During the 2021 in-person appointment, Dr P noted, “It looks like you are due for another scan of your lungs.”

Follow-Up

Accepted Blog

NOVEMBER 7, 2023

I just had an experience today my elderly mother has a video appointment with her doctor and it required my sister or me to go to her apartment to participate in the video appointment because it was not set up so that you could log on from different places. She physically went to my mother’s and was on the appointment.

Admissions

Arkenea

JUNE 27, 2024

It supports inpatient care needs such as real-time tracking of patient information, patient admission and discharge, and management of complex medical data. An ambulatory EMR software makes it easier and faster to process a patient’s data during an emergency care situation or a medical appointment.

Acute Care