We Care Online

NOVEMBER 5, 2024

Source: Pixabay The Rise of Digital Healthcare Platforms With the widespread adoption of smartphones and internet access, patients are increasingly using digital tools to seek information, schedule appointments, and consult healthcare providers.

Medication 52

Medication Follow-Up Patient Satisfaction Appointments 52

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Scheduler: This is organizing appointments and seeing an office running on schedule.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Practice Index

FEBRUARY 6, 2025

NHS England states that regional teams should be working with local government partners to set priorities for 2025/26, with an emphasis on improving timely access to general practice, urgent and emergency care, and reducing long and costly admissions to hospitals or care homes.

Admissions 64

Admissions Follow-Up Appointments Collaboration 64

Sensible Medicine

APRIL 6, 2025

But for anybody who has been a patient or accompanied a loved one who is ill, it is clear that empathy, compassion, and honesty matter just as much as clinical acumen. This is evident in research on the patient experience , and something most of us can easily intuit. Some of your co-residents will deal with personal struggles.

Physical Exams 314

Physical Exams Huddles/Rounds Patient Safety Diagnostics 314

Health Populi

OCTOBER 22, 2024

The green circle diagram from Deloitte’s report documents a growing willingness among patients to use virtual health services, increasing from 80% of consumers willing to use telehealth in 2020, 84% in 2022, and 94% in 2024. Then cost — 32% of patients preferred the virtual visit because it saved them money.

Appointments 62

Appointments Follow-Up Documentation Medication 62

Healthcare Dive - Practice Management

JUNE 9, 2025

Things like: Clinical documentation and note-taking Prior authorization paperwork Appointment scheduling and reminders Medical coding and billing While physician burnout has declined in recent years, almost half of clinicians still report feeling stressed. You can unsubscribe at anytime. Registered in England and Wales. TechTarget, Inc.s

Follow-Up 105

Follow-Up Medical Coding Care Plan Diagnostics 105

Health Populi

JULY 14, 2025

From wearable tech adoption and the power of food-as-medicine to health equity blind spots and the cultural readiness for omni-channel care, this episode dives into what hospitals must start—and stop—doing to regain trust and stay relevant. ” Please let me know what you think!

Appointments 71

Appointments Hospital Billing Patient Experience 71

Healthcare Dive - Practice Management

JUNE 16, 2025

It’s enhancing care quality and patient experiences With AI assistance, front-end speech capabilities and ambient listening have become the cornerstone of clinical documentation enabling providers to fully focus on the individual in front of them. You can unsubscribe at anytime. It can also help with research. TechTarget, Inc.s

Follow-Up 112

Follow-Up Medical Coding Documentation Patient Experience 112

Scrubs

MARCH 21, 2023

“This saves physicians what we call ‘pajama time,’ when they finish their work after hours, and the patient gets the full attention from the physician and full eye contact,” he said. Deborah Vaughan, a patient at the hospital, said she appreciates being able to look her doctor in the eye while talking about her health.

Hospital 264

Hospital Follow-Up Appointments Documentation 264

Electronic Health Reporter

APRIL 29, 2019

Whether you work in a hospital, dentist, doctor or dermatologist’s office, providing your patients with a positive experience should be a priority. The article Technologies Providing A Greater Patient Experience appeared first on electronichealthreporter.com. Illegal copying is prohibited.

Patient Experience 107

Patient Experience Hospital Appointments 107

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. Patients have been much more forthcoming than hospitals, the journalists have found.

Patient Experience 90

Patient Experience Billing Insurance Hospital 90

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. The definition of care now includes every touchpoint—from appointments to invoices and everything in between. In fact, more than 70% of patients would switch healthcare providers to improve their experience. The two assess different things.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Health Populi

JUNE 4, 2024

Once that appointment is made, patients are looking for ease-of-use in their personal health care “operating systems” — above all, ease of navigation of and with the health care provider, with good experiences from the front desk and administrative staff to clinical encounters.

Patient Experience 71

Patient Experience Customer Service Appointments Insurance 71

Walker Info - Patient Experience

FEBRUARY 1, 2023

Organizations wanting to earn their business must win on the patient experience (PX). Healthcare research indicates better care experiences improve clinical outcomes. Multiple studies show a link between quality patient experience and lower rates of hospital readmissions, complications, and mortality.

Patient Experience 52

Patient Experience Patient Satisfaction Patient Centered Care Appointments 52

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Providers’ addressing friction points for consumers trying to access healthcare services is key to garnering patients’ loyalty and trust.

Hospital 81

Hospital Customer Service Patient Experience Billing 81

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Communication 40

Health Populi

JULY 7, 2023

See my Hot Points below, discussing my views on the morphing of health care real estate from Pill Hill and inpatient hospitals to the home and closer-to-home sites. In the 2023 Patient Consumer Survey report, the topline lesson is that “cost and location drive patient decisions, while service and comfort drive experience.”

Appointments 118

Appointments Follow-Up Hospital Medication 118

Scrubs

NOVEMBER 2, 2023

They can often perform clinical duties like taking patient vital signs, administering injections, and assisting with minor surgical procedures. At the same time, they manage administrative tasks such as scheduling appointments, billing, and maintaining patient records.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

FEBRUARY 7, 2019

Most health consumers expect providers to communicate about routine health care helping them track lab results, recommend and schedule preventive tests and screenings, text or online chat between appointments, and send reminders about taking medicines. Satisfaction outweighs loyalty.

Patient Experience 125

Patient Experience Communication Scheduling Appointments 125

Arkenea

MARCH 9, 2025

In recent years, hospital mobile app development has emerged as a critical tool in the healthcare industry, providing patients with convenient and accessible healthcare services. In this blog, we will explore the benefits, development process, hospital mobile app technology trends, challenges, and more.

Hospital 52

Hospital Tests Follow-Up Appointments 52

Health Populi

JULY 20, 2020

Livongo’s approach, and others in this next-generation of consumer-facing virtual care tools, addresses the three patient-satisfaction drivers Accenture’s study revealed: a more personalized experience, quicker response, and more convenient access through new communication channels.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Prime

JUNE 20, 2024

According to the 2023 ACHE’s Top Issues Confronting Hospitals survey , workforce challenges emerged as the foremost concern for hospital CEOs, ranking number one on their list of priorities. In extreme cases, this can result in delayed diagnoses and treatment, negatively impacting patient outcomes.

Billing 105

Billing Patient Care Appointments Patient Satisfaction 105

Health Populi

MARCH 10, 2020

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth. Nearly one-half would also be keen on mental health appointments and specialty visits for chronic conditions.

Appointments 139

Appointments HIPAA Documentation Tests 139

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Follow-Up 52

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Patient Satisfaction Communication 52

Minority Nurse

JUNE 22, 2022

Johnson, “was the language, the cultural barriers and the stress the women experienced when they would come to the hospital. The mechanism that would be employed is referred to as patient navigation. Dr. Freeman, who now oversees the operations of the Harold P.

Patient Satisfaction 98

Patient Satisfaction Communication Hospital Appointments 98

Health Populi

JULY 29, 2022

In another factor to add into the retail health landscape, Dollar General (DG) the 80-year old retailer known for selling low-priced fast-moving consumer goods in peoples’ neighborhoods appointed a healthcare advisory panel this week. So even older work-age patients are seeking the convenient communication channel of text in 2022.

Appointments 87

Appointments Follow-Up Scheduling Insurance 87

Health Populi

JUNE 18, 2024

Health care access is a challenge in rural and urban areas, cities and suburbs, and across more demographic groups than you might realize, as we see wait times grow for appointments, primary care shortages, and delays in screening plaguing health systems around the world.

Triage 71

Triage Appointments Collaboration Hospital 71

Valant

JUNE 19, 2024

Benefits for Patients and Providers Telemedicine offers several advantages: Efficiency: Patients save time by avoiding commutes and waiting rooms, leading to more efficient appointments. Convenience: Patients can schedule appointments at their convenience, sometimes even during non-traditional hours.

Triage 52

Triage Appointments HIPAA Communication 52

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Appointments 52

Health Populi

APRIL 1, 2019

Patients-as-health consumers would like to hear about payment plans, in particular via the statement, through the doctor during an appointment, in a brochure detailing comprehensive information about both the treatment and bill payment options, or speaking with a person from the health system. As they will also be top-of-mind for U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Health Populi

JUNE 10, 2024

We expect at least 2,400 attendees registered for the meeting, and they’ll not just be representing the health insurance industry itself; folks will attend #AHIP2024 from other industry segments including pharmaceuticals, technology, hospitals and health systems, and the investment and financial services communities.

Insurance 71

Insurance Patient Experience Hospital Best Practices 71

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Relias

JANUARY 8, 2024

The relationship between patient satisfaction scores, reimbursement, and health outcomes The Centers for Medicare and Medicaid Services’ (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scoring helps hospitals and governing bodies evaluate patient satisfaction through quantitative measurements.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

JUNE 22, 2020

” Our panel includes Adrienne Boissy, MD, Chief of Patient Experience at The Cleveland Clinic; Grace Cordovano, PhD, Enlightening Results; Joseph DeVivo, CEO of InTouch Health (recently acquired by Teladoc); and Abner Mason, CEO and Founder of ConsejoSano. This is shown in the last slide with the blue bars.

Insurance 71

Insurance Patient Experience Scheduling Appointments 71

Practice Index

MAY 23, 2024

BMA moves to vote on GP contract protest Doctors may limit their daily appointments to 25 as part of protest action against this year’s contract. This could involve refusing to write fit notes and sending prescriptions and investigations back to hospitals when the hospital has asked the practice to organise them.

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Representative Hospital 52