We Care Online

NOVEMBER 5, 2024

Source: Pixabay The Rise of Digital Healthcare Platforms With the widespread adoption of smartphones and internet access, patients are increasingly using digital tools to seek information, schedule appointments, and consult healthcare providers.

Medication

Practice Index

JULY 24, 2025

More patients found it easy to use their practice’s phone system, with satisfaction rising from 49% to 54%. More people said they were offered a choice of appointment times and, perhaps best of all, confidence and trust in the healthcare professional they saw or spoke to remains high, holding steady at 93%.

Patient Satisfaction

Arkenea

JULY 23, 2025

Advanced systems offer patient portals that allow patients to update their information and verify insurance details before appointments, reducing registration time and improving data accuracy. This assessment should include penetration testing, compliance audits, and staff training on security procedures.

Billing

CollaborateMD

MARCH 20, 2025

It streamlines administrative tasks, offering tools to enhance operational efficiency and patient care. Here’s a breakdown of essential features of practice management systems : Patient Scheduling : Streamline efficient appointment booking while minimizing no-shows through automated reminders.

Appointments

Physicians Practice

JUNE 27, 2025

That sends patients a message that the practice might be neglecting other details. When the doctor is late for the clinic, and patients are waiting for more than 30 minutes, it is helpful to have a staff member enter the reception area (not the waiting room) and provide patients with an estimated arrival time for the doctor.

Communication

Healthcare Dive - Practice Management

JUNE 9, 2025

Things like: Clinical documentation and note-taking Prior authorization paperwork Appointment scheduling and reminders Medical coding and billing While physician burnout has declined in recent years, almost half of clinicians still report feeling stressed.

Follow-Up

Health Populi

MAY 21, 2025

We see that the oldest health consumers more likely use medical test results to help manage health, compared with fitness app and wearable tech use more likely adopted by younger consumers. Another important issue we can track over time is consumers’ adoption of digital health tools for tracking medical and health metrics.

Appointments

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. The definition of care now includes every touchpoint—from appointments to invoices and everything in between. In fact, more than 70% of patients would switch healthcare providers to improve their experience. The two assess different things.

Patient Experience

Walker Info - Patient Experience

FEBRUARY 1, 2023

Siemens Healthineers reports that active patient choices impact more than 60% of healthcare spending. Organizations wanting to earn their business must win on the patient experience (PX). Healthcare research indicates better care experiences improve clinical outcomes. What Is the Patient Experience?

Patient Experience

Health Populi

FEBRUARY 7, 2019

Most health consumers expect providers to communicate about routine health care helping them track lab results, recommend and schedule preventive tests and screenings, text or online chat between appointments, and send reminders about taking medicines. Satisfaction outweighs loyalty.

Patient Experience

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing

Health Populi

APRIL 10, 2018

Among those patients who do access their EHR, the most important data sought were lab test results (for 92% of those who accessed their EHR), current list of medications (79%), summaries of their office visit (76%), and a list of health/medical problems 70%. The message: “Your prescription on your schedule!”

Scheduling

Health Populi

OCTOBER 26, 2023

” But ONC data belies that: as it happens, patients can handle the truth, as we learn that 9 in 10 U.S. patients viewed their laboratory test results online in 2022. So what are patients most keen to access online in their medical records or portal?

Tests

Health Populi

MARCH 10, 2020

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth. Nearly one-half would also be keen on mental health appointments and specialty visits for chronic conditions.

Appointments

Health Populi

SEPTEMBER 10, 2019

Using digital tech has improved consumers’ experiences with health care providers across a range of tasks: 53% told Philips it’s easier to schedule appointments, 47% think it’s easier to get test results, 42% receive appointment reminders, and 27% are able to monitor health indicators on their own.

Patient Experience

Health Populi

JULY 29, 2022

In another factor to add into the retail health landscape, Dollar General (DG) the 80-year old retailer known for selling low-priced fast-moving consumer goods in peoples’ neighborhoods appointed a healthcare advisory panel this week. So even older work-age patients are seeking the convenient communication channel of text in 2022.

Appointments

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction

Health Populi

JUNE 27, 2024

Patients’ experience with health care in the U.S. adult consumers’ perspectives defined “patient experience” (PX) as, “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” The study into U.S.

Discharges

MedicalGPS

SEPTEMBER 7, 2022

If your organization has an ongoing patient experience survey in place, such as M3-Patient Experience ®, many of the seven steps have already been accomplished for your practice. 1 – Collect Patient Experience Survey Data There are many ways (modes) to collect patient experience survey data.

Customer Service

Health Populi

FEBRUARY 7, 2018

Assumption 2: Providing transportation to/from health care services will bolster patients’ appointment-making. adults miss medical appointments each year due to transportation challenges, many of whom earn lower incomes. Just because a patient has access to health services doesn’t mean their outcomes will improve.

Appointments

CollaborateMD

SEPTEMBER 13, 2024

Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction. More revenue:   Studies  link positive patient experiences with increased hospital revenue.

Follow-Up

Health Populi

JUNE 18, 2024

Health care access is a challenge in rural and urban areas, cities and suburbs, and across more demographic groups than you might realize, as we see wait times grow for appointments, primary care shortages, and delays in screening plaguing health systems around the world.

Triage

Health Populi

JANUARY 13, 2021

Almost overnight, school lessons and doctors’ appointments were online. This has been particularly true for health care, inspiring virtual appointments and medical tests administered at home, as growing virtual care platforms support peoples’ self-care for health care.

Appointments

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. They also can view test results, request prescriptions, and manage their appointments, all at the time most convenient for them without having to call the provider.

Appointments

MedicalGPS

AUGUST 24, 2022

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels.

Customer Service

MedVA

DECEMBER 7, 2023

With an influx of patients seeking last-minute appointments, increased administrative tasks, and the general chaos of the festive season, healthcare providers must find innovative solutions to manage the holiday rush efficiently. Streamlined communication improves patient satisfaction and reduces the stress on front desk staff.

Medical Assistant

Arkenea

JULY 12, 2024

This whole recommendation process falls into the patient referral process. A referral process involves obtaining patient information such as insurance details, and demographics; also scheduling appointments. This task can get cumbersome, so a patient referral tracking system manages the referral process.

Medication

Arkenea

OCTOBER 16, 2024

This could be healthcare educational resources, appointment bookings, online consultations, referrals, etc. By making an accessible website, hospitals ensure that every patient has equal access to online content and medical care. Conduct usability tests, and surveys, and engage with advocacy groups to gather insights.

Best Practices

Arkenea

MARCH 9, 2025

These apps offer features such as telemedicine, patient engagement, wearables integration, AI-powered features, blockchain technology, and health monitoring, which can significantly enhance the quality of care and patient experience. Use Cases of a Hospital Mobile Application 1.

Hospital

Arkenea

OCTOBER 15, 2024

Better Patient Engagement With mobile EHR apps, patients have direct access to their medical records, lab results, and appointment schedules. They can engage in video consultations, ask questions, refill prescriptions, and receive reminders for upcoming appointments or medication refills.

Medical History

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. Improve your patient satisfaction scores More than ever, a hospital’s success is contingent on its ability to prioritize patient experience.

Patient Satisfaction

Valant

MARCH 30, 2024

These types of assessments can include standardized psychological tests, clinical interviews, and symptom inventories. Checklists serve as guides for therapists and counselors, helping them navigate through the intake process and ensuring consistency across patient interactions regardless of who conducts the intake.

Best Practices

Northwest Suburban College

NOVEMBER 15, 2024

This experience is invaluable for understanding the daily operations of healthcare facilities and improving your decision-making skills. You’ll learn to assist with patient exams, prepare medical instruments, and perform diagnostic tests. This training enhances the patient experience and improves overall care quality.

Medical Assistant

Health Populi

DECEMBER 4, 2023

Deloitte’s 2023 Health Care Consumer survey polled 2,014 US adults and found that one-half overall felt that AI had the potential to improve access to care (such as lowering wait times for appointments), and nearly one-half so said AI could improve affordability in the form of lowering individuals’ health care costs.

Triage

Medical Advantage

MARCH 18, 2024

Scheduling Many roles serve as the voice of the practice and appointment scheduling is a major one. When managing practice appointment scheduling, here are a few questions to ask. Does the scheduler focus solely on helping the patient, rather than the perception of being hurried and desperate to move on to the next call?

Patient Satisfaction