Article, Patient Experience and Patient Satisfaction

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Patient Experience

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How pay-first and direct primary care models are reshaping practice finances and patient experience

Medical Economics

JUNE 25, 2025

Implementing either model also requires robust digital tools — such as integrated patient portals, automated reminders and secure payment interfaces — to ensure seamless eligibility checks, billing coordination and patient record continuity.

Patient Experience

Patient Experience Billing Insurance Appointments

What is the Quadruple Aim of healthcare?

Mobius MD

NOVEMBER 26, 2024

The Triple Aim of healthcare refers to three goals: enhancing the patient experience, improving population health, and reducing costs. Enhancing the patient experience At its core, the Quadruple Aim is about improving patients’ lives. Who coined the term “Quadruple Aim”?

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How to Start Virtual Care the Right Way: A Proven Roadmap for 2025 and Beyond

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Navigating the Shift to Value-Based Care: Investing in the Patient Experience

Relias

MAY 7, 2025

As a result, the healthcare industry is witnessing a pivotal shift from the traditional fee-for-service model toward a value-based care model, whose focus on patient outcomes aligns with an increased focus on patient experience.

Patient Experience

Patient Experience Patient Satisfaction Follow-Up Patient Safety

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How to Start Virtual Care the Right Way: A Proven Roadmap for 2025 and Beyond

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Phlebotomy Duties In Hospital

Phlebotomy Careers

JUNE 19, 2025

This‍ article ⁢explores the various responsibilities, practical tips, benefits, and insights‍ into the daily tasks involved in hospital-based phlebotomy. patient Satisfaction: Gentle, professional care improves patient ⁤experience and trust. What Are the Primary Phlebotomy Duties in Hospital?

Hospital

Hospital Sterilization Diagnostics Safety Compliance

Skills Of A Phlebotomist

Phlebotomy Careers

JULY 15, 2025

Introduction Phlebotomists play a critical role in healthcare, acting as the⁤ frontline professionals responsible for ⁤collecting blood samples necessary for diagnostics, transfusions, and research.their expertise directly⁣ impacts patient comfort, safety, and the accuracy of lab results. ⁣To

Problem Solving Skills

Problem Solving Skills Communication Sterilization Certification

P2 Management Minute: Reducing malpractice risk

Physicians Practice

JULY 21, 2025

Each installment spotlights high-impact tactics—drawn from real-world best practices and expert insights—that administrators can apply the same day to boost efficiency, strengthen patient satisfaction, or elevate staff engagement. 74: From patient to president, with AMA President Bobby Mukkamala, M.D. Subscribe Now!

Billing

Billing Communication Documentation Patient Experience

What is P2 Management Minute?

Physicians Practice

JULY 15, 2025

In just 60 seconds, we deliver proven, real-world tactics you can plug into your practice today; whether that means speeding up check-in, lifting staff morale or nudging patient satisfaction north. No theory, no fluff, just the kind of guidance that fits between appointments and moves the needle before lunch.

Billing

Billing Communication Documentation Patient Experience

P2 Management Minute: Reducing patient wait times

Physicians Practice

JULY 15, 2025

Reynolds Fact checked by Chris Mazzolini Blog Video Discover three quick, high-impact strategies to streamline patient flow, boost staff efficiency and elevate the patient experience. How to counter medical misinformation and support engaged patients Lisa M. You can let him know at kreynolds@mjhlifesciences.com.

Billing

Billing Communication Documentation Appointments

Medical Professionals: Connecting with Patients on Digital Platforms

We Care Online

NOVEMBER 5, 2024

This article explores how medical professionals can effectively leverage digital platforms to foster stronger patient relationships and improve outcomes. By making health management as easy as tapping a screen, healthcare providers can help patients stay on top of their health in a proactive and convenient manner.

Medication

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How to Evaluate Practice Management System Requirements for Your Healthcare Practice

CollaborateMD

MARCH 20, 2025

RELATED ARTICLE: 5 Ways Healthcare Technology Helps Improve Patient Engagement What is a Practice Management System? This leads to slower payments, frustrated staff, and reduced patient satisfaction. Of those executives, 42% saw improved patient satisfaction, and 39% reported cost savings.

Appointments

Appointments Billing Scheduling HIPAA

Boost Patient Outcomes and Efficiency with Broadcast Messaging

CollaborateMD

FEBRUARY 3, 2025

Studies suggest that when patients feel connected to and actively participate in their healthcare, they communicate effectively with their providers and experience better health outcomes. At the same time, providers see increased patient satisfaction and retention.

Communication

Communication Appointments Scheduling Follow-Up

Eliminate obstacles to delivering patient care

Healthcare Dive - Practice Management

JUNE 16, 2025

Issues such as staff shortages, compliance problems with medical devices , and poor patient meal-delivery services are some of the behind-the-scenes challenges faced by healthcare facilities. Disparate systems lead to disconnected experiences. You can unsubscribe at anytime. In the U.S.,

Patient Care

Patient Care Follow-Up Patient Experience Patient Records

Elevating patient satisfaction through foodservice: The importance of equipment performance

Healthcare Dive - Practice Management

JULY 14, 2025

While clinical care receives a lot of attention, many healthcare organizations are recognizing a less obvious contributor to positive patient experiences – foodservice. The Role of Food in Healing—and Scoring Patients often report that meals are among the few things they can control during a hospital stay.

Patient Satisfaction

Patient Satisfaction Unit Organization and Environment Hospital Medical Coding

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Patient Experience

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21 Tips for How to Improve the Patient Experience

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience

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Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

JANUARY 8, 2024

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

Patient Satisfaction

Patient Satisfaction Patient Experience Hospital Scheduling

How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction

Patient Satisfaction Patient Experience Scheduling Appointments

What Is Patient Satisfaction and What is its Financial Impact?

Relias

MAY 6, 2025

Patient satisfaction is more than just a buzzword in healthcare its a key indicator of quality and a powerful driver of financial success for hospitals and healthcare organizations. In this article, well break down what patient satisfaction is, why it matters, and how it can impact healthcare providers bottom lines.

Patient Satisfaction

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10 Positive Patient Experience Examples

Relias

APRIL 18, 2025

In todays competitive healthcare environment, providing an exceptional patient experience isnt just a nice-to-have, its a necessity. From improving patient satisfaction to enhancing loyalty and even driving operational efficiency, patient experience is a key factor that can set healthcare providers apart.

Patient Experience

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Dental Assistants: Pioneers of Positive Dental Patient Experiences

Northwest Suburban College

MARCH 8, 2024

Dental Assistants not only assist dental professionals with essential clinical tasks, but they also act as advocates for their patients, ensuring a comfortable, informative, and positive oral healthcare experience at every stage.

Patient Experience

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Maximizing the Patient Experience: Essential Soft Skills for Medical Assistants

Northwest Suburban College

SEPTEMBER 6, 2024

However, it’s crucial not to overlook the importance of non-technical or “soft” skills that significantly contribute to creating exceptional patient experiences. Conclusion Soft skills are key to creating positive patient experiences and delivering holistic patient care.

Medical Assistant

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Understanding GMLOS and ALOS

EvidenceCare

MARCH 11, 2024

Introduction to GMLOS and ALOS This article provides an in-depth exploration of two critical healthcare metrics: Geometric Mean Length of Stay (GMLOS) and Average Length of Stay (ALOS). These measures play a fundamental role in hospital management, financial planning, and patient care optimization.

Discharges

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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

OCTOBER 5, 2020

Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences.

Physical Exams

Physical Exams Customer Service Follow-Up Insurance

Staff shortages and high turnover rates in healthcare: A growing crisis

Health Prime

JUNE 20, 2024

Maximizing interventions to protect HCPs, patients, and visitors is always critical, including when considering strategies to address staffing shortages. However, with fewer healthcare professionals available, patient-to-provider ratios increase, leading to longer wait times, rushed appointments, and reduced patient satisfaction.

Billing

Billing Appointments Patient Care Patient Satisfaction

Incorporating Patient Feedback to Improve Practice Productivity

CollaborateMD

DECEMBER 21, 2023

Understanding your patients’ experiences is crucial for driving service quality improvements. It also boosts patient satisfaction. You can also turn patient feedback into a powerful healthcare marketing tool. We’ll also go over the nuances and challenges of collecting patient experience data.

Patient Satisfaction

Patient Satisfaction Unit Organization and Environment Patient Experience Follow-Up

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Health Populi

OCTOBER 6, 2022

Consumers rank telehealth higher for patient satisfaction when they perceive clinicians spend sufficient time for quality care and when they provide clear and complete explanations to their medical issues. 57% of consumers prefer telehealth for ongoing mental health visits; and, Convenience and waiting times (less!)

Follow-Up

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athenaCommunicator: Is It a Good Fit for Your Practice?

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. In this article, we aim to help you make that decision. Convenient online scheduling : athenaCommunicator allows patients to book appointments online 24/7.

Appointments

Appointments Communication Patient Satisfaction Scheduling

A true story of payer negotiations

Physicians Practice

JUNE 9, 2025

Reynolds Blog Article Physicians Practice Physicians Practice June 2025 Volume 3 Issue 3 Physicians navigate challenging payer negotiations, sharing success stories of securing approvals for innovative, cost-effective treatments. I explained the minimally invasive procedure’s economics, patient preference and outcomes.

Billing

Billing Communication Documentation Patient Satisfaction

Understanding Value-Based Care: Revolutionizing Healthcare Delivery

Medical Advantage

JUNE 14, 2024

By promoting patient-centered care and better coordination in care delivery, everyone involved in healthcare – patients and providers alike – can experience the benefits of value-based care: lower costs and better health outcomes. This article outlines the notable achievements of the VBC revolution now in progress.

Patient Centered Care

Patient Centered Care Patient Satisfaction Collaboration Follow-Up

The Top 6 Common Patient Complaints: Strategies for Effective Responses

CollaborateMD

SEPTEMBER 13, 2024

By directly addressing these issues, you can provide patients with a better experience. In this article, we will help you understand this dynamic and complex problem. First, we’ll explain why patient feedback matters. Then, you’ll read about the most common patient complaints and our ideas for fixing them.

Follow-Up

Follow-Up Appointments Patient Satisfaction Scheduling

How to Effectively Optimize Patient Scheduling for Efficiency and Accuracy

MedicalGPS

JANUARY 11, 2023

It’s not unusual for some patients to spend 30 minutes or more attempting to make an appointment without success. It is imperative that the scheduling problem be solved to provide adequate care, improve patient satisfaction, increase revenue and make the physician’s practice run as smoothly as possible.

Scheduling

Scheduling Appointments Patient Satisfaction Follow-Up

How to Use Net Promoter Score (NPS) in Healthcare

Relias

APRIL 18, 2025

Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important. Lets look at what it means, how to measure it, and why its vital for the future of patient care. What is NPS in healthcare?

Patient Experience

Patient Experience Patient Satisfaction Best Practices Hospital

Is athenahealth the Right Practice Management Solution for You?

Medical Advantage

MARCH 27, 2024

Improving the Patient Experience A seamless patient experience is integral to the success of any healthcare practice. With athenahealth’s integrated system, practices can offer their patients a more cohesive and user-friendly way to manage their healthcare needs.

Billing

Billing Patient Satisfaction Appointments Patient Care

5 Ways Healthcare Technology Helps Improve Patient Engagement

CollaborateMD

JUNE 18, 2024

Patient engagement is the cornerstone of modern healthcare. Technology is playing an increasingly important role in the engagement equation by offering new and innovative ways for providers and patients to connect. This article will put the relationship between technology and patient engagement under the microscope.

Appointments

Appointments Patient Satisfaction Scheduling Communication

The Medical Assistant’s Role in Patient Education

Northwest Career College

MARCH 2, 2024

Empowering Wellness Through Knowledge For current or aspiring medical assistants, understanding the significance of patient education is critical in providing exceptional care. Healthcare professionals’ willingness to invest time in patient education makes a significant impact on the patient experience and long-term health outcomes.

Patient Education

Patient Education Medical Assistant Medication Patient Satisfaction

The Advantage of Dental Assistants: The Vital Role They Play in Modern Dentistry

Northwest Suburban College

FEBRUARY 29, 2024

In this article, we will explore the essential roles and responsibilities of Dental Assistants, illustrating the impact they have on modern dentistry and the patient experience.

Sterilization

Sterilization Diagnostics Patient Education Appointments

Patient Engagement on Social Media – Tips to Stay Connected

Practice Builders

JANUARY 30, 2024

Share informative articles, videos, and infographics that address common health concerns, preventive measures, and advancements in the medical field. This not only engages your current patients but also attracts new ones who appreciate the educational content you share.

Communication

Communication Patient Experience Patient Satisfaction Follow-Up

The Importance of Data Analysis in Healthcare Administration – Part 1

Northwest Career College

MARCH 30, 2024

This multi-part article is for you, as it describes the importance of data analysis in healthcare administration positions. Data analysis helps administrators identify trends in patient feedback and can help hospitals or other medical facilities identify what they are doing great with and what areas of their operation they need to fix.

Transfers

Transfers Tests Hospital Patient Satisfaction

Employee Engagement in Healthcare: The Power of Why

MedicalGPS

AUGUST 10, 2022

Engaged employees perform better, experience less burnout, and stay in organizations longer.” ” (2) Chances are if you’re reading this article, you are part of a healthcare organization; perhaps a large, or maybe a medium, or possibly a small healthcare organization.

Follow-Up

Follow-Up Patient Experience Patient Care Patient Satisfaction

Five healthcare trends to watch for in 2024

Health Prime

JANUARY 24, 2024

The healthcare industry is in a constant state of evolution, developing new tools and strategies to enhance physician performance and patient satisfaction. These ongoing industry trends can also facilitate physicians’ tasks, allowing them to focus on patients while ensuring proper revenue collection.

Billing

Billing Communication Appointments Medication

Importance of Patient Communication and Comfort in Phlebotomy

Northwest Career College

JUNE 18, 2024

A phlebotomist does more than collect blood; they should also ensure the patient’s comfort during the process. The article examines the importance of these two aspects within phlebotomy and how they promote positive outcomes and patient satisfaction. These elements contribute to a more positive patient experience.

Communication

Communication Patient Satisfaction Follow-Up Best Practices

The Importance of Continuing Education for Medical Administrative Assistants

Northwest Career College

MARCH 1, 2024

This article will explain the benefits in greater detail and hopefully motivate you to continue investing in yourself and your professional development. Improving Patient Satisfaction Continuing education makes you better at your job. This is good for you as a professional, as described above.

Medical Administrative Assistant

Medical Administrative Assistant Continuing Education Medication Patient Satisfaction

Chiropractic Medical Billing Software 101: Everything You Need to Know

CollaborateMD

JANUARY 31, 2024

The added efficiency gives you more time for patient care and reduces administrative headaches.  This article breaks down chiropractic medical billing software. Improved Patient Experience  A transparent and efficient billing process improves patient satisfaction.  Patients appreciate clear, accurate billing.

Billing

Billing Medication Follow-Up Insurance

Your Medical Billing Secret Weapon: SMS Text and Broadcast Messaging

CollaborateMD

SEPTEMBER 26, 2024

There’s got to be a method that’s more direct and aligns with modern patient preferences. In this article, we’ll look at the rise of SMS and broadcast messaging in healthcare. They can prompt patients to arrive on time or reschedule their appointments if needed. Introducing broadcast messaging and SMS billing.

Billing

Billing Medication Communication Follow-Up