Arkenea

JUNE 23, 2025

However, success requires careful planning, expert guidance, and commitment to best practices. Immediate Action Items Conduct a RAG Readiness Assessment : Evaluate your organization’s data infrastructure, technical capabilities, and staff readiness for RAG implementation.

Documentation 52

Documentation HIPAA Discharges Medical Coding 52

Arkenea

JUNE 20, 2025

From patient scheduling and registration through denial management and appeals, we examine each component in detail, highlighting best practices, implementation strategies, and optimization opportunities that can drive significant improvements in financial performance and operational efficiency.

Documentation 52

Documentation Billing Scheduling Insurance 52

Health Populi

JANUARY 21, 2025

Even though women comprise one-half of the world’s population, their health outcomes and inputs do not match up to men’s: there’s a women’s health gap on Planet Earth. This would add $400 billion of “economic uplift,” improving the lives of women worldwide.

Follow-Up 83

Follow-Up Collaboration Best Practices Patient Experience 83

Health Prime

MAY 2, 2024

Learn other strategies to build your online presence and market your practice in our blog How to market your medical practice and improve your business. Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

Walker Info - Patient Experience

OCTOBER 7, 2021

The current state of B2B customer experience provides an opportunity for those B2B businesses that can rethink and retool their approach to achieving greater business success. B2B CX Best Practices If there is one prevailing imperative for B2B companies, it’s to get started. Build a solid team. Begin with data you already have.

Best Practices 52

Best Practices Unit Organization and Environment Communication Follow-Up 52

Coronis Health

AUGUST 10, 2023

Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation. By staying updated on the latest coding standards, technologies, and best practices, hospital coders can enhance their career prospects and improve healthcare delivery and performance.

Best Practices 52

Best Practices Hospital Medical Coding Documentation 52

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Communication 40

Health Prime

MARCH 21, 2024

Regularly updating patient records is equally essential, as it helps prevent billing errors and delays. A well-maintained and up-to-date patient database contributes to the overall accuracy and efficiency of the revenue cycle. This information serves as the foundation for billing and reimbursement processes.

Medication 105

Medication Billing Follow-Up Appointments 105

Health Populi

SEPTEMBER 25, 2023

Three in four nurses working in hospitals care about the success of their institution — “they show up and gown up…yet only 57% feel a sense of ownership in their hospitals, leaving leaders to expect 100% quality to be delivered by about half of the nursing workforce.”

Follow-Up 149

Follow-Up Hospital Admissions Best Practices 149

Health Prime

APRIL 11, 2024

Staff training and productivity: Provide ongoing training to staff members to ensure they are well-versed in the latest industry regulations and best practices. Also, remember to optimize staffing levels and roles to improve productivity and patient care. Feel free to reach us at sales@hpiinc.com.

Billing 105

Billing Patient Satisfaction Scheduling Medical Coding 105

Walker Info - Patient Experience

JULY 18, 2023

Sometimes the answer is obvious: For a company that services hospital machinery, key equipment that is not up and running can translate into delays in diagnosing and treating patients. The closed-loop process is an integral component of best-in-class customer experience (CX) programs. Be intentional.

Follow-Up 52

Follow-Up Best Practices Documentation Triage 52

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. It also highlights best practices for accessibility, along with tips on how to make an accessible healthcare website. percent were non-compliant.

Best Practices 84

Best Practices Communication Hospital Tests 84

MedicalGPS

SEPTEMBER 29, 2022

The care team members at the top of their profession are not only essential to the patient experience, they elevate it with several best practices. . Do you want a quick tell-tale sign that your reception team is among the best in the industry? This indicates an opportunity for improvement. Eye Contact.

Patient Experience 52

Patient Experience Patient Satisfaction Follow-Up Best Practices 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Health Populi

SEPTEMBER 14, 2023

The bottom chart arrays data on feelings of discrimination by various factors: most notably, discrimination based on race or ethnicity yields the highest level, followed by the factors of age, finances, gender, and class. Leverage digital health to scale best practices in healthcare and delivery — leaving no one behind.

Follow-Up 90

Follow-Up Best Practices Diagnostics Patient Experience 90

CollaborateMD

SEPTEMBER 13, 2024

Here are five benefits you can enjoy from insights provided by patients: Improved patient satisfaction:  Regular feedback helps you find and solve problems in your practice. These fixes can lead to higher patient satisfaction. More revenue:   Studies  link positive patient experiences with increased hospital revenue.

Follow-Up 52

Follow-Up Appointments Patient Satisfaction Billing 52

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Health Populi

APRIL 28, 2022

Most frequently, virtual care is being used for treatment or therapy, screening or diagnosis, and follow-up care, by at least 70% of clinicians. Most doctors also said that virtual care has improved patient satisfaction due to the platform’s access and convenience aspects. Hospital or emergency room follow-up.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Appointments 62

Relias

MAY 6, 2025

Appointment reminders and missed appointment outreach Appointment reminders and missed appointment outreach not only improve patient punctuality and reduce no-show rates, but also demonstrate an organizations commitment to patient access and satisfaction.

Appointments 52

Appointments Discharges Follow-Up Best Practices 52

Relias

JUNE 2, 2025

5 reputation management strategies Reputation management isnt about damage control its about proactively shaping perceptions by delivering great experiences and amplifying them across the right channels. Here are five best practices to manage and strengthen your healthcare organizations reputation.

Best Practices 40

Best Practices Discharges Follow-Up Patient Experience 40

Walker Info - Patient Experience

FEBRUARY 5, 2018

They consistently demonstrate good judgment in developing strategies and tactics to understand customer needs, anticipate emerging demands and design excellent experiences. I recommend the following: Listen: Do you know what is important to your customers? Prepare: Do you know the best way to engage your executives?

Follow-Up 52

Follow-Up Best Practices 52

Coronis Health

NOVEMBER 21, 2022

There are multiple reasons why outsourcing can help your practice increase its productivity, efficiency, and profitability. Outsourcing Your Medical Billing Can Free up Time and Resources for Your Ophthalmology Facility Those working in the ophthalmology industry often wear many hats while providing comprehensive care for their patients.

Billing 52

Billing Medication Follow-Up Medical Coding 52

Walker Info - Patient Experience

MARCH 7, 2024

Research from the Qualtrics XM Institute indicates that 77% of customers would recommend a brand to a friend after having a single positive experience. Conversely, it takes up to 12 positive customer experiences to make up for a bad one. Build Trust: Always follow through with commitments.

Customer Service 52

Customer Service Best Practices Communication Follow-Up 52

Minority Nurse

MARCH 13, 2024

With over 14 years of experience leading care teams for patients with complex medical conditions, she is passionate nursing leader who fosters dynamic and supportive work environments that encourage continuous learning and professional growth. As a nurse leader, overcoming the challenges in nursing has been quite difficult.

Unit Organization and Environment 105

Unit Organization and Environment Collaboration Teamwork Patient Care 105

Relias

DECEMBER 18, 2023

Instead of immediately putting new nurses directly into patient care, residency programs prepare them with additional skills before they begin independent practice. 2 – Program management and maintenance Whether in the form of new technology or best practices, healthcare is constantly evolving.

Critical Thinking 69

Critical Thinking Problem Solving Skills Hospital Follow-Up 69

Walker Info - Patient Experience

OCTOBER 7, 2021

Often overlooked, coming up with a good list of customers can be a painstaking task. How do we stack up? Customer experience leaders should strive to create a survey that makes it easy for their customers to provide open, honest feedback while collecting valuable insights to use in their organization. Wrap it up.

Follow-Up 52

Follow-Up Best Practices Documentation Communication 52

Health Populi

JUNE 26, 2018

Sara Holoubek, Luminary Labs’ CEO, followed up with a provocative discussion about ethical challenges in light of the growing roster of digital technologies that are being applied in healthcare at a dizzying rate: AI, blockchain, voice-enabled solutions, autonomous cars, and digital therapeutics, to name a few.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Health Populi

OCTOBER 21, 2019

This meeting convenes the company’s clients, partners, and staff to share best practices, spark insights and learnings, and enable networking between people attending the meeting. Cydney Roach EVP and and Lynn Hanessian Chief Strategist, both of Edelman, And winding up the meeting, Julie Murchinson, CEO, Health Evolution.

Follow-Up 48

Follow-Up Best Practices Diagnostics Patient Experience 48

Relias

APRIL 18, 2025

Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important. Follow these steps to ensure your organization is leveraging this critical metric: 1.

Patient Experience 40

Patient Experience Patient Satisfaction Best Practices Hospital 40

Walker Info - Patient Experience

SEPTEMBER 25, 2018

Consider the following when defining your organizational goals: What is our growth strategy? When designing a customer-centric Listening Architecture, consider the following: What are customers trying to accomplish when they do business with you? What are the key phases of their experience with your organization?

Follow-Up 52

Follow-Up Best Practices 52

Walker Info - Patient Experience

OCTOBER 10, 2023

Responding to information follows what the XM Institute calls four “action loops.” However, following six steps ensures the process is thoughtful, meaningful, and effective. Step 4: Let the data tell its story Approach the data with an open mind and follow where it takes you. No lack of metrics exist in customer experience.

Follow-Up 52

Follow-Up Best Practices Communication 52

Medical Advantage

APRIL 4, 2024

This system stands out for its ability to support vital patient care while ensuring compliance with HIPAA regulations. Improved outcomes: Telehealth facilitates easier follow-ups, ensuring that patients adhere to treatment plans and allowing for adjustments as needed.

HIPAA 40

HIPAA Follow-Up Best Practices Communication 40

Walker Info - Patient Experience

APRIL 2, 2018

In a qualitative interview setting, there are also more opportunities for follow-up clarifications and ‘why’ type questions that feel natural in the conversation. Most CX teams will find that it requires a lot of sponsorship and follow-through from the CX team to get the job done. There is economy in this type of approach.

Follow-Up 52

Follow-Up Tests Best Practices 52

Arkenea

MARCH 9, 2025

These apps offer features such as telemedicine, patient engagement, wearables integration, AI-powered features, blockchain technology, and health monitoring, which can significantly enhance the quality of care and patient experience. Use Cases of a Hospital Mobile Application 1.

Hospital 52

Hospital Tests Follow-Up Appointments 52

Practice Builders

JANUARY 30, 2024

Incorporating fact-checking into your social media strategy for healthcare can position your practice as a reliable source of accurate information. Share evidence-based content, debunk common myths, and encourage your followers to seek clarification. Obtain patient testimonials (with consent) and share them on social media.

Communication 52

Communication Patient Experience Patient Satisfaction Follow-Up 52

Walker Info - Patient Experience

MARCH 10, 2022

Spanning months or perhaps even up to two years, the roadmap plots a path for what successful experience management will look like for an organization. For example, a roadmap focused on experience management might list a two-hour training on XM for senior leaders alongside the launch of a customer loyalty survey.

Follow-Up 52

Follow-Up Collaboration Best Practices 52

Relias

MARCH 15, 2022

That requires education , coaching, and experience to ensure an optimal patient experience. At Spectrum Health, Patient Financial Services outsources a number of functions. In addition, not keeping up to date with rules and regulations can also lead to increased denials and revenue leakage,” warned Guernsey. “In

Customer Service 52

Customer Service Hospital Follow-Up Insurance 52