Valant

JUNE 24, 2025

Creating Patient Experiences That Matter Consider accessibility from day one. Audio-only options, captioning tools, and call-in flexibility can help you serve patients who don’t have reliable internet or aren’t comfortable with technology.

Documentation 52

Documentation HIPAA Scheduling Communication 52

Walker Info - Patient Experience

FEBRUARY 3, 2025

Health insurance plays a vital role in helping patients access the care they need. By focusing on healthcare payors as an integral part of the patient experience (PX), companies can improve lives. You just got your first health insurance bill. Everyone needs healthcare at some point. The best way to do that? Make it easy.

Insurance 52

Insurance Customer Service Patient Experience Collaboration 52

Arkenea

JUNE 23, 2025

Phase 1: Assessment and Planning (Months 1-2) Current State Analysis : Begin with a comprehensive assessment of your organization’s existing data landscape, technical infrastructure, and workflow requirements.

Documentation 52

Documentation HIPAA Discharges Medical Coding 52

CollaborateMD

MARCH 20, 2025

It can bring a refreshing shift from scattered patient files and billing information to seamless, stress-free workflows and revenue management. Billing and Claims Management : Ensure smooth processes for medical billing , insurance claims, and payment collection. What happens if systems are mismatched?

Appointments 52

Appointments Billing Scheduling HIPAA 52

Medical Economics

JUNE 20, 2025

Preventive steps — such as fall prevention programs, physical therapy and medication reviews — can be initiated before a patient experiences a serious event. Remote therapeutic monitoring (RTM): These codes allow providers, including physicians and advanced practitioners, to bill for remote gait/mobility data to support ongoing care.

Vital Signs 52

Vital Signs Billing Medication Follow-Up 52

Health Populi

APRIL 14, 2025

I was lucky to collaborate with several of the smartest Yoda-practitioners in scenario planning. Most notably, I call out Ian Morrison who led Institute for the Future (and the health care practice at IFTF) for many years, ten of which I was affiliated with the Institute.

Insurance 71

Insurance Hospital Collaboration Tests 71

Health Populi

JANUARY 27, 2025

I’ll focus here on #3 and #5, which most tightly focus on a “health media bill of ethics” or guardrails that could bolster trust-bridges between the information supplier and the consumer-as-health-citizen.

Communication 62

Communication Medication Collaboration Billing 62

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept. is getting fuzzier by the day.

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

JULY 20, 2022

How much do I love this media campaign from Walgreens , collaborating with the foursome The Old Gays who have a growing multi-million person fan base on TikTok? A whole lot! Kudos to Walgreens for creating engaging, informative, and fun! Receiving delivery same-day. And here the guys are featured on The Today Show in honor of Pride Month.

Billing 127

Billing Collaboration Scheduling Medication 127

Valant

AUGUST 20, 2024

Working with multiple patients at the same appointment affects everything from how you schedule sessions to how you take progress notes, and a system that runs smoothly makes for a better patient experience. Create a marketing plan to notify existing patients and the community of your new treatment group(s).

Billing 105

Billing Scheduling Documentation Appointments 105

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 50% want clearer, easier-to-understand medical bills.

Billing 97

Billing Insurance Customer Service Hospital 97

Health Populi

OCTOBER 5, 2020

Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. For example, AmWell began collaborating with the Google cloud business, where the company invested $100 million to scale the alliance. This is the second year that J.D.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

MARCH 12, 2020

billion supplemental bill to deal with COVID-19; the bill includes some level of telehealth funding. How would you improve what’s in the bill to optimize the use of telehealth in this challenging public health moment? Q2 – – Some industry observers have called this, “telehealth’s big moment.” The President signed the $8.3

Billing 122

Billing Best Practices Triage Hospital 122

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

Follow-Up 97

Follow-Up Insurance Communication Collaboration 97

Health Populi

FEBRUARY 29, 2024

Clinicians from Scripps Research and Johns Hopkins School of Medicine collaborated on this work, calling out the relatively fast adoption of HaH programs during the peak of the COVID-19 pandemic. ” Thus the call for value-based payment which can, when well-designed, align the four stakeholders’ interests.

Hospital 132

Hospital Acute Care Vital Signs HIPAA 132

Health Populi

NOVEMBER 14, 2022

Back in that day, “1 family in 3 got a hospital bill” and “A doctor bill came with each hospital bill…most likely for surgery.” Check out this 1940s ad from Blue Cross (“Plan for Hospital Care”) and Blue Shield (“Plan for Doctor Care”).

Billing 71

Billing Insurance Hospital Collaboration 71

The Healthcare Blog

OCTOBER 15, 2024

3) high levels of collegiality and mutual trust At its base, quality patient care requires collaboration, and that collaboration cannot take place without high levels of trust-both in clinical judgment and behavior. Those standards evolve and improve as clinical medicine advances.

Collaboration 67

Collaboration Communication Patient Care Diagnostics 67

Practice Management Institute

MARCH 29, 2024

The goal of the collaboration is to advance the educational opportunities of affiliated practice staff by providing easily accessible resources from the industry experts. This partnership supports the strong commitment of NMMS and GAMA to enhance the knowledge base of medical practice staff through education.

Medication 52

Medication Certification Huddles/Rounds Collaboration 52

Health Populi

JANUARY 10, 2024

I spent time on “house calls” with two concepts for smart(er) living for health and well-being: with staff in the Amazon Experience Area, and at the Samsung Health House which is a project in collaboration with the AARP AgeTech Collaborative.

Collaboration 71

Collaboration Billing Patient Experience Medication 71

Health Populi

JUNE 18, 2024

The most prevalent use of automation across over one-half of the health care leaders’ organizations is with billing processes, appointment scheduling, patient check-in, staff scheduling, and clinical data entry.

Triage 71

Triage Appointments Collaboration Hospital 71

Valant

MARCH 26, 2024

Standardizing technology systems can make all the difference to the efficiency of your workflow, the patient experience, the ease of training new staff, and your practice’s capacity to grow profits. Patients, too, likely have opinions and how they want and need to interact with your practice.

Scheduling 52

Scheduling Billing Patient Experience Appointments 52

Health Populi

SEPTEMBER 27, 2023

So we come full circle to the Costco’s news this week about the company expanding its health/care service and product portfolio, collaborating with Sesame , a virtual and in-person care provider. adults saying inflation has made it harder to pay medical bills. Costco hot dog in the context of the evolving retail health ecosystem.

Billing 100

Billing Insurance Hospital Collaboration 100

Health Populi

MARCH 13, 2024

To address inclusive AI and help deal with the algorithmic under-served challenge, TRAIN is also collaborating with OCHIN , which partners with community health centers and supports the largest collection of community health data in the U.S.; Prior to joining HBA, Mary worked earlier in her career with Stanford Health Care.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Valant

MARCH 1, 2024

A collaborative approach, where providers are included appropriately in decision-making processes, can help you get the provider buy-in that you need. Providers who are knowledgeable users of their practice’s EHR can navigate patient data more effectively, access critical information promptly, and ensure accurate documentation.

Billing 52

Billing Communication Collaboration Documentation 52

Health Populi

NOVEMBER 12, 2019

The story started with the scenario that, “Search giant is amassing health records from Ascension facilities in 21 states; patients not yet informed.” ” Here’s Ascension’s press release on the collaboration , described in the title as “healthcare transformation.” health care.

Collaboration 66

Collaboration Hospital HIPAA Best Practices 66

Health Populi

SEPTEMBER 13, 2022

to reveal trends on health care providers’ ability to collect patient service revenue. And bad debt — write-offs that come out of uncollected patient bill balances after “significant collection efforts” by hospitals and doctors — is challenging their already-thin or negative financial margins.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Valant

MARCH 30, 2024

A patient’s medical history, presenting concerns, treatment preferences, and any relevant psychosocial factors should all be documented. Comprehensive documentation also facilitates communication and collaboration among members of a patient’s whole treatment team. Telehealth integration expands access to care.

Best Practices 52

Best Practices Medical History Communication Documentation 52

Health Prime

JANUARY 24, 2024

The easy follow-up of patients using telemonitoring solutions and the augmented access to internet services will continue increasing telemedicine delivery. Learn more about this in our blog Optimize your telemedicine appointments with these best practices.

Billing 52

Billing Communication Medication Appointments 52

CollaborateMD

MAY 17, 2023

Our presentation focused on how integrating with a unified communications platform like Updox and leveraging extensible APIs can enhance your EHR, streamline communication workflows, and improve the patient experience. Patients today are more informed than ever before.

Communication 52

Communication Triage Appointments Billing 52

Arkenea

AUGUST 23, 2024

This reduces administrative burdens, allowing staff to focus on more critical tasks and improving overall workflow and collaboration within the organization. Looking ahead, we plan to use AI to predict and suggest operational and financial optimizations by analyzing operational and billing data.

Vital Signs 52

Vital Signs Teamwork Communication Collaboration 52

CollaborateMD

MAY 15, 2023

We had such a great time, and every day was filled with knowledge, networking, and collaboration. AI can help reduce paperwork and save time, freeing healthcare professionals to focus on patient care. This article will highlight our HIMSS23 takeaways on what’s trending in the healthcare industry right now.

Collaboration 52

Collaboration Communication Diagnostics Patient Care 52

Health Populi

FEBRUARY 2, 2021

“We” was a trio including Antoinette Thomas (@NurseTechExec1), Chief Patient Experience Officer with Microsoft, David Ryan (@DavidPRyan), former long-time Global Head of Intel’s Health/Life Science business; and, me. Thanks to my collaborators, Antoinette and Dave, demonstrating all these traits in our ATA session.

Huddles/Rounds 62

Huddles/Rounds Follow-Up Collaboration Patient Experience 62

Health Populi

JUNE 26, 2018

Then add a social element and, hey, you have a buddy for fitness collaboration when running. Julie discussed the Cleveland Clinic’s project on designing a better medical bill, detailing the organization’s design thinking on the inpatient journey and commitment to patient-centered care.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Pulmonology Advisor - Practice Management

AUGUST 2, 2024

For example, instead of hiring a billing specialist and also a scheduler, they might hire an AI biller and scheduler for a fraction of the price,” he said. “It’s ” Questions of Patient Privacy While the benefits may be transformative, the risks of Gen-AI for health care stakeholders are considerable as well.

HIPAA 52

HIPAA Insurance Collaboration Scheduling 52

Health Populi

JUNE 7, 2019

I won’t go into the details here – you can experience these from one of Steve’s TED-style talks here. Just know that I ended the day standing with several hundred people in a circle around the ballroom, singing Bill Withers’ “Lean on Me,” tears streaming down my eyes, hugging the woman next to me – a person I had never met before.

Follow-Up 87

Follow-Up Patient Experience Collaboration Medication 87

Arkenea

AUGUST 22, 2024

This reduces administrative burdens, allowing staff to focus on more critical tasks and improving overall workflow and collaboration within the organization. Looking ahead, we plan to use AI to predict and suggest operational and financial optimizations by analyzing operational and billing data.

Vital Signs 40

Vital Signs Teamwork Communication Collaboration 40

Walker Info - Patient Experience

DECEMBER 29, 2021

For example, complex or high-value support cases should go directly to escalation teams, while basic cases like billing requests could be handled digitally. Foster ongoing collaboration with digital teams.

Follow-Up 52

Follow-Up Collaboration Customer Service Billing 52