MedVA

SEPTEMBER 18, 2023

Welcome to the digital era in veterinary care, where Veterinary Virtual Assistants (VVAs) boost efficiency and customer service. This blog explores the significance of VVAs, demonstrating how they contribute to a well-functioning, successful veterinary practice. In times of trouble, their quick help is very helpful.

Follow-Up 52

Follow-Up Appointments Customer Service Billing 52

The Healthcare Blog

JUNE 3, 2024

Fun with customer service: So now to serve the good readers of THCB and because I am bloody minded about the consumer experience, I decide to find out from Blue Shield what is actually happening. GoodRx’s cheapest rate is about $18 for a 90 day supply. But of course I have to drive to pick it up, while Alto delivers.

Insurance 119

Insurance Customer Service Scheduling Medication 119

MedVA

SEPTEMBER 18, 2023

Increased Customer Service A well-trained virtual assistant will act as a representative for your business. They will help build relationships with patients that will lead them to become repeat patients who trust what you say about your services being provided quickly and reliably.

Follow-Up 52

Follow-Up Customer Service Scheduling Communication 52

Connectivity

FEBRUARY 12, 2024

Real-Time Problem-Solving: Imagine a customer service representative equipped with AI that suggests solutions and predicts customer needs, leading to faster and more effective resolutions. Teams from different continents can work together, with AI facilitating communication and translation, eliminating language barriers.

Collaboration 52

Collaboration Teamwork Customer Service Critical Thinking 52

Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In this blog post, we will explore various strategies and best practices Dental Administrative Assistants can adopt to ensure they provide the highest level of care and boost patient retention.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

ACI Medical & Dental School

MARCH 9, 2024

In this month’s blog post, we will be discussing the Medical Secretary position. Medical Terminology: Familiarity with medical terminology and abbreviations to accurately transcribe dictations, understand patient conditions, and communicate effectively with healthcare professionals. What Does a Medical Secretary Do?

Medical Secretary 52

Medical Secretary Medication Medical Terminology Problem Solving Skills 52

Guideway Care

APRIL 18, 2024

Understanding Patient satisfaction Patient satisfaction refers to how patients perceive their experience with healthcare services. It comprises communication with healthcare providers, the hospital environment, access to care, and the emotional support provided during treatment.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Walker Info - Patient Experience

AUGUST 15, 2024

That is when customers can only communicate with the brand through a single method such as dedicated customer service groups or in-person inquiries. While knowing as much as possible about individual customers was at one time considered “creepy,” it is now an expectation – from the customers themselves.

Unit Organization and Environment 59

Unit Organization and Environment Customer Service Best Practices Communication 59

Guideway Care

JULY 2, 2024

Did you know that hospitals that offer better customer experience are more successful and established than those providing average customer service? In addition, satisfied employees are more likely to communicate effectively with patients, providing clear explanations and answering questions thoroughly.

Patient Satisfaction 52

Patient Satisfaction Patient Centered Care Customer Service Patient Experience 52

Connectivity

JANUARY 29, 2024

From customer service representatives on your favorite brand’s website to virtual assistants like Alexa and Siri, chatbots are infiltrating our daily lives. While customer service remains a popular application, chatbots are expanding their horizons.

Customer Service 40

Customer Service Communication Best Practices 40

Bell-Brown Medical Institute

APRIL 15, 2022

Some of these include having fantastic customer service skills, being detail-oriented with every task they undertake for clients or employers alike–and most importantly?

Medical Assistant 52

Medical Assistant Medication Certification Customer Service 52

Health Populi

JUNE 26, 2018

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Accepted Blog

JUNE 24, 2024

Example: Although I was initially inspired to learn ASL to communicate with one of my cousins, volunteering with the American Society for Deaf Children introduced me to the wider world of deaf culture. Since 2001, she has brought her marketing and writing expertise to help science-focused students communicate their strengths.

Admissions 40

Admissions Customer Service Discharges Hospital 40

MedAssistantEDU.org

SEPTEMBER 16, 2021

The minimum eligibility criteria for medical assistant examination is- Must possess a high school diploma or the equivalent Must have successfully completed a training program or one year of work experience as a medical assistant The candidate meeting the eligibility criteria will have to pay a fee of $155.

Medical Assistant 40

Medical Assistant Certification Tests Customer Service 40

Accepted Blog

AUGUST 12, 2024

The 2025 ERAS (Electronic Residency Application Service) application follows on last year’s restructured application, with a few changes. As in the 2024 ERAS, rather than including every relevant experience you’ve had, as you might on a CV, you must choose ten experience entries that communicate who you are and what’s most important to you.

Admissions 52

Admissions Follow-Up Medication Communication 52

Walker Info - Patient Experience

DECEMBER 10, 2022

An army of people could not process even a fraction of what is available from every blog, tweet, review, forum discussion, survey, chat, and digital customer interaction. That has huge implications for the customer insights available to companies in the future. Customer Service Every company strives for good customer service.

Customer Service 52

Customer Service Best Practices Follow-Up Administrative Work 52

EvidenceCare

APRIL 19, 2025

This blog is based on a recent live panel discussion I hosted for The Better Care Podcast and explores the practical wisdom and lived experience of healthcare executives who have learned that managing change, rather than simply making it, is what drives real transformation. Ryan Schultz Powers also emphasized the need for follow-through.

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Hospital Follow-Up Communication Customer Service 130