MedicalGPS

OCTOBER 26, 2022

Fostering Five-Star Customer Service – Attitude Makes the Difference. Why Waiting Room Rounding is Essential. The patients’ perception of quality, both service quality and the quality of care, decreases proportionately to the length of wait time (1). Developing a Waiting Room Rounding Program.

Customer Service 52

Customer Service Huddles/Rounds Communication Patient Experience 52

Northwest Suburban College

NOVEMBER 1, 2024

This responsibility requires a blend of technical know-how, customer service skills, and attention to detail. At Northwest Suburban College, we teach our students not only the types and uses of medications but also how to communicate this information effectively to patients. Effective communication with patients is crucial.

Customer Service 52

Customer Service Communication Follow-Up Medication 52

MedicalGPS

NOVEMBER 9, 2022

You can use our Quality Assurance Observation Checklist and the guidance in the video below to quantitatively and easily observe the front-line support staff at your medical practice to identify opportunities and celebrate exemplary customer service and patient care. It plays an essential role in communicating with people.

Customer Service 95

Customer Service Huddles/Rounds Patient Experience Communication 95

Northwest Career College

APRIL 25, 2025

This will enable the pharmacist to be more concerned about detailed consultations and medical advice, whereas pharmacy technicians perform general inquiries and customer services. Quick Tip for Pharmacy Technicians: Make communication as straightforward as possible : Ensure you understand the patient’s question.

Customer Service 40

Customer Service Insurance Huddles/Rounds Medication 40

We Care Online

OCTOBER 24, 2024

Communicate With Your Team Unfortunately, in many organizations cost saving and efficiency improvements can negatively impact staff. Communicating honestly helps to avoid any confusion that could leave your team less than enthusiastic about helping to improve workplace efficiency.

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Experience Scheduling 52

Northwest Suburban College

MARCH 22, 2024

As integral members of the pharmaceutical care team, these skilled professionals combine a deep understanding of medication procedures, strong organizational skills, and excellent communication abilities to ensure seamless operations within the pharmacy.

Long Term Care 52

Long Term Care Customer Service Hospital Huddles/Rounds 52

Northwest Suburban College

JUNE 14, 2024

Customer Service and Patient Care Providing exceptional customer service and support is a vital aspect of a Pharmacy Technician’s role, as they often act as the first point of contact between patients and the pharmacy team.

Customer Service 52

Customer Service Patient Safety Teamwork Insurance 52