article thumbnail

Top Customer Service Tips for Medical Administrative Assistants

Northwest Career College

Working as a medical administrative assistant means youre the first person patients see when they walk into a doctors office or clinic. Providing good customer service is critical to doing your job well. Providing good customer service is critical to doing your job well. Why is customer service so important?

article thumbnail

Ep. 71: Agentic AI with Isaac Park of Keebler Health

Medical Economics

Agent AI Use Cases and Healthcare Applications (00:02:43) Describes agent AI’s potential to mimic human workflows and its analogy to customer service bots. 71: Agentic AI with Isaac Park of Keebler Health Author(s): Austin Littrell Fact checked by: Keith A.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Pharmacy Technicians: The Surprising Skills You’ll Learn on the Job

Northwest Suburban College

From understanding different types of medications to mastering new technologies, being a pharmacy technician is more dynamic than most people realize. They ensure that patients receive the correct medications and understand how to take them. Each class of medication has its own unique role in treating different health conditions.

article thumbnail

How Long Does It Take to Become a Medical Assistant?

Prism Career Institute

Pursuing a role as a medical assistant is a wonderful way to begin a satisfying career in the healthcare field, as they work in a variety of settings and specialties. However, the length of time required to complete a medical assistant training program depends on the schedule, school, and modality of the courses taught.

article thumbnail

When Star Ratings Backfire: How CMS Could Better Support Health In Medicare Advantage

The Healthcare Blog

How Quality Measurement Can Undermine Actual Quality The Star Ratings system aggregates over 40 metrics across preventive care, medication adherence, member experience, and customer service. However, it disproportionately rewards process compliance and documentation over health outcomes.

article thumbnail

Time For Medicare Advantage Leaders—Including Me—To Eat Our Own Cooking

Forbes Healthcare

I should have to live under the same benefit design, customer service, and network constraints as every other member. Here’s why it matters: - Operational Truth : You only truly understand the friction points—customer service delays, billing errors, prescription denials—if you live them yourself.

Insurance 229
article thumbnail

Phlebotomy Training Course Information

Phlebotomy Careers

to ⁣become a licensed or certified phlebotomist, enrolling in a structured phlebotomy training course is a crucial⁢ step.These ‌courses equip students with the technical skills, safety ⁢protocols, and customer service techniques‌ required for⁤ success in this ‍profession. What is ​a Phlebotomy Training Course?