Walker Info - Patient Experience

JANUARY 20, 2025

Beyond Surveys: A 360-Degree View of Patient Experience No lack of metrics exists in healthcare, so why track four more things? Traditional tools like patient satisfaction surveys and Net Promoter Score (NPS) offer valuable performance snapshots but focus on isolated metrics. The richness of the insights they provide.

Patient Experience 52

Patient Experience Patient Satisfaction Hospital Follow-Up 52

Physicians Practice

JUNE 23, 2025

From AI scribes that promise to slash documentation time to “plug-and-play” patient-engagement portals, vendors descend on medical practices with glossy decks and tight trial deadlines. a general surgeon and senior fellow at the Cato Institute, joins the show to talk patient autonomy in health care. Singer, M.D.,

Diagnostics 59

Diagnostics Billing Communication Documentation 59

Physicians Practice

JUNE 20, 2025

Reynolds Blog Article Innovative medical practices thrive by embracing change, prioritizing patient care and learning from setbacks to enhance success and satisfaction. Neil Baum, MD Successful practices do not follow others; rather, they make their own paths and follow their own pathways and agendas.

Billing 52

Billing Communication Follow-Up Documentation 52

Relias

MAY 7, 2025

The Beryl Institute, a global community of healthcare professionals and experience champions, defines patient experience as the sum of all interactions, shaped by an organizations culture, that influence patient perceptions across the continuum of care.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Patient Safety 40

Phlebotomy Careers

JULY 14, 2025

Follow fasting ‌instructions if your test requires it‌ – typically‌ 8-12 hours without food or drink. Wear comfortable clothing with sleeves that ⁣can easily roll up. Case Studies: Success Stories from ⁣Walnut Creek patient satisfaction and Outcomes Patient Name Service Used Outcome Testimonial sarah M.

Appointments 40

Appointments Tests Scheduling Follow-Up 40

Patient Approved

SEPTEMBER 12, 2021

Worse, it may even end up hurting your business. For example, with over 90% of new patients looking for their next health care provider on the Internet, the ability for people to easily find your listings online is critical. Google will notify you whenever they find a website or document that contains the keywords.

Best Practices 52

Best Practices Patient Satisfaction HIPAA Documentation 52

Healthcare Dive - Practice Management

JUNE 16, 2025

Daily Dive M-F Payer Weekly Every Wednesday IT Weekly Every Thursday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. Much time is spent manually updating and filling out clinical documentation, which can be automated. Sign up A valid email address is required. Follow the changes here.

Patient Care 52

Patient Care Follow-Up Patient Experience Patient Records 52

EvidenceCare

APRIL 16, 2024

This comprehensive guide provides hospital and revenue cycle leadership with vital insights on preparing for CERT audits and establishing processes for compliant documentation. This section delves into the specific criteria and expectations set by CERT audits, emphasizing the need for meticulous attention to detail and documentation accuracy.

Documentation 130

Documentation Admissions Discharges Billing 130

Relias

JANUARY 30, 2024

Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. As a result, many organizations continuously look for new ways to improve their patient satisfaction as efficiently and effectively as possible. How can you raise your patient satisfaction scores?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Appointments 52

Health Prime

MARCH 21, 2024

Regularly updating patient records is equally essential, as it helps prevent billing errors and delays. A well-maintained and up-to-date patient database contributes to the overall accuracy and efficiency of the revenue cycle. This information serves as the foundation for billing and reimbursement processes.

Medication 105

Medication Billing Follow-Up Appointments 105

Health Prime

JULY 18, 2024

The bad news is that if claims are not handled, the average cost to rework a claim is $25.20, which quickly adds up. Claim denials can occur for various reasons, including incorrect patient information, coding errors, lack of prior authorization, incomplete documentation, and non-covered services.

Billing 105

Billing Patient Satisfaction Documentation Medication 105

Health Prime

OCTOBER 10, 2024

Incorrect coding can result in claim denials or payment delays, negatively impacting cash flow and patient satisfaction. A 2023 IGNUX report states that hospital coding mistakes make up 63% of medical billing errors. Mental health providers should stay informed of the latest coding changes and guidelines to maintain accuracy.

Billing 97

Billing Medical Coding Documentation Insurance 97

EvidenceCare

OCTOBER 16, 2023

Patients now have convenient access to healthcare professionals for routine check-ups, follow-ups, and chronic disease management. Virtual care not only increases convenience but also lowers healthcare costs while enhancing patient outcomes. “It’s

Vital Signs 130

Vital Signs Follow-Up Patient Satisfaction Hospital 130

Minority Nurse

FEBRUARY 23, 2023

A new grad nurse tells the story of a preceptor who seems determined to sabotage her orientation period, assuredly setting her up for failure and job loss. Other nurses follow the bully’s lead when it comes to treating this nurse with disrespect. These statements are sadly true, and the problem is too well documented to ignore.

Documentation 96

Documentation Patient Satisfaction Patient Safety Follow-Up 96

Relias

MAY 16, 2025

Reducing hospital readmissions is a critical area of healthcare improvement that can significantly impact both financial standing and patient outcomes. Patients unplanned returns to the hospital after discharge drive up costs, disrupt recovery, and reflect gaps in care.

Discharges 75

Discharges Acute Care Follow-Up Hospital 75

Relias

SEPTEMBER 20, 2024

Empower employees to speak up and report issues, ensuring confidentiality and support. Ensure incidents are documented and promptly addressed. In severe cases, it can lead to physical symptoms like insomnia, weight changes, or even cardiac problems. Leadership must model healthy behaviors Cultural change starts from the top.

Conflict Resolution 98

Conflict Resolution Teamwork Communication Collaboration 98

E-Clinic

SEPTEMBER 27, 2022

As well as providing any necessary clinical follow up required after treatment, aftercare provides an opportunity to continue and build on your relationship with your patient. By offering a comprehensive aftercare package within your treatment plan, you’ll improve outcomes and ensure patient satisfaction.

Follow-Up 52

Follow-Up Patient Satisfaction Appointments Clinic Management 52

Mobius MD

SEPTEMBER 16, 2024

Your employees want opportunities to improve, and even small changes to the patient visit workflow can eliminate unnecessary tasks and headaches for busy staff. In turn, workflow improvements and a happy team ensure patient satisfaction and excellent care. Streamline your patient visit workflow with these tips 1.

Documentation 52

Documentation Scheduling Appointments Tests 52

MedicalGPS

JANUARY 11, 2023

It’s not unusual for some patients to spend 30 minutes or more attempting to make an appointment without success. It is imperative that the scheduling problem be solved to provide adequate care, improve patient satisfaction, increase revenue and make the physician’s practice run as smoothly as possible.

Scheduling 52

Scheduling Appointments Patient Satisfaction Follow-Up 52

Mobius MD

JANUARY 24, 2024

Medical dictation can shave off hours of documentation time each week if you have the correct workflow. We hear the same thing from many physicians: dictating notes during patient visits makes it possible to keep up with a heavy documentation load while producing excellent results. This is the method I followed for years.

Medication 52

Medication Documentation Follow-Up Physical Exams 52

Top Practices

JUNE 27, 2023

A podiatry practice will have dozens of systems and subsystems, that need to be created but there are a few that should be top priority to set up and follow. They need to be able to clearly communicate these to their patients when asked. Patient satisfaction is a result of excellent clinical care and great patient service.

Patient Satisfaction 52

Patient Satisfaction Continuing Education Communication Follow-Up 52

Valant

JULY 5, 2024

An EHR system tailored to the needs of behavioral health practices can help streamline operations as well as enhance patient satisfaction. Streamlined intake processes not only improve patient satisfaction but also boost operational efficiency, allowing staff to focus their time and attention on delivering high-quality care.

Patient Satisfaction 52

Patient Satisfaction Billing Appointments HIPAA 52

Valant

MARCH 20, 2024

Inconsistent Quality of Care and the Clinical Workflow Variability in treatment outcomes or patient satisfaction can indicate gaps in clinical protocols or practices. Inconsistent quality of care poses risks to patients and to the reputation of behavioral health practices.

Billing 52

Billing Communication Documentation Patient Satisfaction 52

Relias

JULY 4, 2023

Missed revenue targets can affect care quality and decrease patient satisfaction. A majority said that up to 20% of their charges were incorrectly coded. Charging occurs in the clinical departments, but patient accounting acts as the gatekeeper. Yet 40% of their organizations addressed it once a month or less.

Follow-Up 52

Follow-Up Medical Coding Documentation Best Practices 52

DropStat

FEBRUARY 25, 2024

Language barriers in healthcare prevent or hinder some healthcare stakeholders from reaching out for healthcare , and when they are in a healthcare setting, it may prevent the patient from understanding their healthcare situation and how to follow healthcare protocol.

Unit Organization and Environment 52

Unit Organization and Environment Scheduling Follow-Up Documentation 52

Coronis Health

AUGUST 31, 2023

These tools speed up the coding process and increase accuracy and efficiency. It improves patient safety – proper coding helps assess a patient’s health, identify issues in healthcare quality, and influence new and changing health policies. When billing is simplified, patients are more likely to pay quickly.

Hospital 52

Hospital Medical Coding Billing Documentation 52

Coronis Health

AUGUST 10, 2023

Best practices in hospital billing and coding processes are key to guiding coders as they navigate the complexities of chart documentation. Revision of the Medicare Physician Fee Schedule, changing the way providers are reimbursed for evaluation and management services, which affects coding and documentation requirements.

Best Practices 52

Best Practices Hospital Medical Coding Documentation 52

Arkenea

JULY 12, 2024

Improved Efficiency: In a manual insurance verification process, the admin staff enters the insurance documentation into the system and then calls the payer to confirm eligibility. This takes up precious time. Frustrated patients may not come back second time. This saves plenty of time and enhances patient satisfaction rate too.

Insurance 52

Insurance EHR / EMR Medication Patient Satisfaction 52

CollaborateMD

MAY 25, 2023

The process involves verifying the patient’s coverage, accurately documenting medical history, submitting claims promptly, and ensuring compliance with regulations. Determining the scope of the services needed before they begin can establish if the patient is responsible for any out-of-pocket expenses and, if so, how much.

Billing 52

Billing Medication Medical Coding Insurance 52

Northwest Career College

JULY 16, 2024

This can be improved by focusing on timely claim submission, efficient follow-up of unsettled claims, and accurate patient billing. A high NCR means its billing and collection practices are highly efficient, while a low NCR could indicate problems such as uncollected patient balances or claims not paid out by payers.

Billing 40

Billing Medication Follow-Up Patient Satisfaction 40

Valant

MARCH 2, 2024

The up-front financial considerations include adequate staffing, suitable technology, and the necessary training. Prioritizing good communication with patients is another important consideration that also impacts the staffing, technology, and training needed.

Billing 52

Billing Follow-Up Documentation Insurance 52

ACMA Blog

OCTOBER 8, 2024

The goal of PAs is to ensure patients receive the most appropriate care for their medical needs in agreement with the most up-to-date medical evidence and guidelines 1. Prior authorizations can be very time-consuming, as they require documentation and paperwork from healthcare providers to show why the patient would need the treatment.

Medication 40

Medication Insurance Documentation Follow-Up 40

Arkenea

DECEMBER 2, 2024

Benefits of care visit scheduler in patient portals: Convenience: Patients can view provider availability and schedule appointments at their convenience, without needing to call during office hours. Transparency: Patients have better visibility into provider availability and can choose the most suitable appointment slot.

Appointments 52

Appointments Scheduling Billing Communication 52

Health Prime

FEBRUARY 7, 2024

Patient statements Patient billing statements are comprehensive documents that provide patients with a summary of the services they have received and the associated costs. Customized statements include detailed information about services, insurance adjustments, patient responsibilities, etc.

Billing 52

Billing Follow-Up Communication Insurance 52

Practice Index

JUNE 20, 2024

The campaign was launched following a survey of practices undertaken in December. This found that fewer than one quarter of practices felt optimistic about being able to deliver safe patient care this year; 51% said they were having to operate outside the boundaries of their clinical expertise.

Huddles/Rounds 52

Huddles/Rounds Appointments Follow-Up Patient Satisfaction 52

Relias

FEBRUARY 16, 2023

Transformational leadership is especially effective in health care because it emphasizes teamwork and everyone’s ability to step up as a leader when needed. Inspiration Transformational leaders inspire their teams to be their best selves, which can encourage them to be proactive and innovative about their approaches to patient care.

Patient Safety 52

Patient Safety Teamwork Patient Satisfaction Collaboration 52

Relias

FEBRUARY 20, 2024

Increase security and efficiency By investing in a modern, integrated learning management platform, IHS and its partner organizations can enhance the quality and efficiency of their training and education programs, ensure up-to-date security across systems, and ultimately, improve health care delivery while reducing cost and complexity.

Collaboration 52

Collaboration Follow-Up Patient Satisfaction Continuing Education 52