Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. To that point, I’ll note that my ATA 2021 session is scheduled for 15th June on MeCare: the engaged consumer changing the journey of health and care.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. Fewer consumers without access to DHRs rated their health care experience and quality as excellent, very good or good.

Patient Experience 92

Patient Experience Collaboration Appointments Transfers 92

Health Populi

OCTOBER 29, 2019

adults 18 and over in September 2019. In 2019, few health care providers have adopted voice assistants into their workflows. The last graph illustrates consumers’ concerns about privacy and voice assistants: nearly one-half of people were moderately or very concerned about privacy and smart speakers as of September 2019.

HIPAA 69

HIPAA Hospital Scheduling Medication 69

Health Populi

JUNE 22, 2020

ATA’s CEO Ann Mond Johnson and team turned on a dime over the past few months, migrating the already-planned live conference scheduled in early May to this week, all online. I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty.

Insurance 71

Insurance Patient Experience Scheduling Appointments 71

Health Populi

JUNE 10, 2020

I was scheduled to meet with Roy Jakobs, Chief Business Leader of Connected Care at Philips, at HIMSS in Orlando on 9th March 2020. What a difference 90 days makes. Philips was involved early on in responding to health system demands in the ASEAN region, discussed here in Healthcare IT News. equipment and hardware).

Hospital 149

Hospital Acute Care Unit Organization and Environment Vital Signs 149

Health Populi

AUGUST 7, 2019

We’d been trying to schedule meeting up to do a live podcast since February, and we finally got our mutual acts together on 6th August 2019. Marc Iskowitz, Executive Editor of MM&M, warmly welcomed me to the Haymarket Media soundproof studio in New York City yesterday.

Scheduling 54

Scheduling Patient Experience Insurance 54

Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. The Index bakes in four scores: access, experience, pricing strategy, and consumerism infrastructure.

Hospital 67

Hospital Discharges Appointments Scheduling 67

Health Populi

OCTOBER 3, 2019

This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. In 2019, $1.9 Punctuality also demonstrates respect for patients. Communicating consistently — Patients want to be informed.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Practice Builders

JANUARY 19, 2024

Here are the key roles UX design plays in healthcare: Making patient experience come first Patient experience must always come first in the complicated world of healthcare; it is not an option. The numbers show an expected Compound Annual Growth Rate (CAGR) of almost 25 percent during the period from 2019 to 2025.

Patient Experience 52

Patient Experience Patient Education Appointments Scheduling 52

Health Populi

JUNE 6, 2022

In 2019, Find Care expanded services for consumers to manage chronic health conditions addressing asthma, COPD, and diabetes. It is powered by a team of digital health veterans, social workers specialized in oncology, and data scientists who enable patients to engage in their own care coordination, beyond the clinical.

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Northwest Career College

AUGUST 16, 2024

They work hand in hand with dentists to ensure patients receive top-notch care. From assisting during procedures to managing basic administrative tasks, dental assistants play a significant role in creating a smooth and comfortable patient experience during clinic visits.

Certification 40

Certification Sterilization Communication Patient Records 40

Health Populi

JUNE 5, 2024

“The greatest opportunity offered by AI is not reducing errors or workloads, or even curing cancer: it is the opportunity to restore the precious and time-honored connection and trust,” Dr. Eric Topol wrote in his 2019 book, Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again.

Unit Organization and Environment 71

Unit Organization and Environment Collaboration Acute Care Documentation 71

Relias

MAY 6, 2025

In 2019, one Consensus Report by the National Academy of Medicine found over half of medical professionals experienced healthcare burnout. How can advanced patient surveys help prevent physician burnout? Demanding schedules leave caregivers with little time to decompress. Truthfully, this crisis started before COVID.

Administrative Work 40

Administrative Work Patient Experience Communication Medication 40

Health Populi

JULY 27, 2022

cycle tracking, period prediction), heart health, mobility, hearing health, COVID-19 related factors, safety (like emergency SOS), medication scheduling and reminding, and research apps connecting consumers to studies and researchers. It will be about health.”

Collaboration 62

Collaboration Medication Scheduling Tests 62

Health Populi

DECEMBER 25, 2018

The tea leaves have been brewing here at THINK-Health as we prepared our 2019 forecast at the convergence of consumers, health, and technology. voters through 2019, and on the Presidential debate stages for both Democrats and Republicans leading up to the parties’ nominees for 2020.

Insurance 107

Insurance Hospital Medication HIPAA 107