Health Populi
SEPTEMBER 14, 2021
“The simple fact is that the federal and state governments are doing almost nothing to help people who have a broadband service available that partially meets their needs but abuses them with regular price hikes, spotty reliability, and poor customer service.
Health Populi
OCTOBER 5, 2020
Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. The study was fielded in June-July 2020 among 4,302 U.S.
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Health Populi
NOVEMBER 5, 2020
.” The vast majority of consumers are concerned about some aspect of their home’s health, like air or water quality, according to Healthy Home Technologies , a report published in October 2020 by the Consumer Technology Association (CTA), convener of the annual CES. For the research, CES interviewed 1,500 U.S.
Health Populi
MAY 30, 2022
The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression. Cost, while important, ranked below these service factors in CarePayment’s study.
Amber Pharmacy
DECEMBER 5, 2022
Unlike with Buy & Bill distributors, specialty pharmacies have historically had very little in the way of personalized customer service,” said CEO and Co-founder of WeInfuse, Bryan Johnson. “We We are excited to be working with Amber’s team, who will provide a white-glove and truly customer-centric service for our mutual clients.
Relias
JULY 12, 2022
The California Department of Veterans Affairs (CalVet) found that continuous learning and career development helped the organization improve delivery and quality of care, customer service and satisfaction, and employee retention. The pandemic has required upskilling on the fly. Promote Resilience Through Continuous Learning.
The Healthcare Blog
APRIL 18, 2024
The manning table for non-clinical healthcare workers is unnecessarily large, and could easily be cut in half by simplifying and automating customer service interfaces and billing standards. He is the author of CODE BLUE: Inside America’s Medical Industrial Complex (Grove/2020).
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