Health Populi

APRIL 21, 2021

And with patients’ collective exposure to and experience with virtual care in 2020, demand for these services is persisting in and beyond 2021. .” The coronavirus and #StayHome mandates were the wild card that changed every normal forecast for telehealth utilization in 2020.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

DECEMBER 27, 2021

In October 2021, the Consumer Technology Association (CTA) announced that Robert Ford, CEO and President of Abbott, would give a keynote speech at CES 2022, the world’s largest annual convention of the technology industry.

Collaboration 162

Collaboration Medication Patient Experience 162

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We brainstormed just as CES 2021 was going to “open,” virtually, for the consumer electronics conference’s first all-virtual meeting.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

AUGUST 18, 2020

Consumers, especially people managing multiple conditions, want digital tools that enable self-care; at the same time, transparency and control about how one’s data is used are also table stakes for addressing The “I” in Experience.

Collaboration 162

Collaboration Communication Patient Experience Medication 162

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power 2021 U.S. Together, the two reports from J.D. Power has conducted the U.S.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

APRIL 28, 2021

In movies in particular, we’ve seen health care costs and hassles play featured in plotlines in As Good as it Gets [theme: health insurance coverage], M*A*S*H [war and its medical impacts are hell], and Philadelphia [HIV/AIDS in the era of The Band Played On], among dozens of others. Here’s the ad you can watch for yourself.

Insurance 143

Insurance Follow-Up Medication Billing 143

Health Populi

MARCH 2, 2021

Only weight and medication tracking had a majority of people using analog formats to track. Rock Health and Stanford Center also looked into patients’ delaying medical care during the pandemic — a topic I frequently address on Health Populi most recently, here. Why do people use wearable tech for health?

Follow-Up 174

Follow-Up Hospital Insurance Medication 174

Health Prime

JANUARY 29, 2025

out-of-pocket healthcare payments in 2021 hit an all-time high of over 433 billion dollars. The payment collection should evolve with the increased burden on patients to contribute to their medical bills. Patients can simply click and pay upon receiving their electronic statement via email or text.

Billing 52

Billing Patient Satisfaction Transfers Medication 52

Amber Pharmacy

SEPTEMBER 14, 2023

The new Vitality program helps support patients through billing, medications, dietitian support and patient outreach. At Amber Specialty Pharmacy, each patient is assigned a billing specialist who ensures all resources are being utilized to reduce patient expenses and guarantee timely medication delivery.

Billing 105

Billing Patient Satisfaction Medication Patient Experience 105

Health Populi

AUGUST 25, 2020

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. Virtual care will be a lifeline for many older people who cannot leave home or do not want to do so.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

OCTOBER 6, 2021

Abbott and others in their core business space of pharma, specialty medicines, and medical devices are now part of the expanding digital therapeutics world that marries software to medical goods – whether a pill or device – to bolster health outcomes, adherence, and quality.

Collaboration 147

Collaboration Medication Patient Experience 147

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance 71

Insurance Billing Medication Hospital 71

Health Populi

JULY 25, 2022

for a couple of months, having lived in and worked from Brussels, Belgium, since October 2021 (save for about ten days in March 2022). I’ve returned to the U.S. Work and life slow down in Europe in July and August, giving us the opportunity to return to our U.S. The timing of my return to the U.S. healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

NOVEMBER 1, 2023

Among the key findings, Software Advice learned that, 9 in 10 patients (again, health-engaged wearable tech-adopters) were interested in sharing data from their devices with their physicians. This proportion of folks interested in sharing their wearable health data grew from 56% in 2021 to 91% in 2023.

Appointments 164

Appointments Patient Experience Medication 164

Health Populi

MAY 21, 2020

Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services. 42% felt uncomfortable going to a hospital for any medical treatment. ACHP and AMCP polled 1,263 U.S. adults 18 to 74 years of age in the first week of May 2020.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

JULY 28, 2020

As a postscript, we learned yesterday that CES 2021 will be an all-virtual conference — a sound, science-based decision for this event which is, increasingly, baked with health. I look forward to CTA developing a very engaging, informative meeting which will be a high-energy start to 2021. .

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

OCTOBER 15, 2021

Drug price negotiation, say by the Medicare program, is a unifying public policy in the current era of political schisms in America, based on the findings in a special Kaiser Family Foundation (KFF) Health Tracking Poll conducted in late September-early October 2021. This patient experience crosses political parties in the U.S.,

Follow-Up 71

Follow-Up Patient Experience Medication Insurance 71

Health Populi

MARCH 18, 2024

We first note overall that fewer patients, year on year 2021-2023, seem willing to share data with ANY entity. Health Populi’s Hot Points: Rock Health points out that younger people and people of color are less likely to have ongoing relationships with primary care doctors or as the phrase goes “medical homes.”

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Minority Nurse

FEBRUARY 7, 2024

Suzette Porter, MBA, BSN, RN, is an elder care nurse manager and adjunct faculty member who has been with Hackensack University Medical Center (HUMC) for over 25 years. Through Porter’s leadership as a nurse manager, her unit was awarded the Team Daisy Award in 2021 for teamwork. I started in 2019 and graduated in 2021 with my MBA.

Huddles/Rounds 115

Huddles/Rounds De-Escalation Teamwork Communication 115

Health Populi

OCTOBER 6, 2022

Among people who had used virtual care in the past year, telehealth-as-healthcare is now part of mainstream Americans’ expectations as a normal part of their medical care. would use virtual care to receive medical services in the future, J.D. consumers has accessed video telehealth services in the 12 months from June-July 2021.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

MedicalGPS

SEPTEMBER 7, 2022

If your organization has an ongoing patient experience survey in place, such as M3-Patient Experience ®, many of the seven steps have already been accomplished for your practice. 1 – Collect Patient Experience Survey Data There are many ways (modes) to collect patient experience survey data.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Follow-Up 52

Health Populi

SEPTEMBER 10, 2021

Rising costs, generational shifts, digital transformation, and fast-growing investments in new health care models and technologies are forcing change in the legacy health care, noted in the State of Consumerism in Healthcare 2021: Regaining Momentum , from Kaufman, Hall & Associates.

Hospital 83

Hospital Best Practices Medication Patient Experience 83

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%. Robert Pearl’s latest post in Forbes magazine titled, Saving US Healthcare From a Disaster Worse Than Covid-19.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

NOVEMBER 14, 2022

While venture funding for digital health technology declined globally by 35% in the first three quarters of 2022 compared with 2021, this marks a “return to normal” based on the assessment in the Global State of Digital Health Report from FINN Partners and Galen Growth, published today and launched during the HLTH 2022 conference.

Follow-Up 96

Follow-Up Patient Support Patient Experience Medication 96

Health Populi

APRIL 28, 2022

physicians were using telehealth to care for patients at the end of 2021. Among those doctors who were not providing telehealth by late 2021, just over one half never did so during the COVID-19 pandemic, according to the 2021 Telehealth Survey Report from the AMA. Four in five U.S. Mental and behavioral health.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Hospital 62

Health Populi

MARCH 1, 2022

.” The official description of the program is, “The launch of voice-activated general medical virtual care on supported Echo devices, such as an Echo, Echo Dot, and Echo Show. will now be able to connect with a Teladoc care provider 24/7 from supported Echo devices for general medical needs. Customers in the U.S.

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

JULY 12, 2021

Acosta, the retail market research pro’s, updated our understanding consumers evolving as COVID-19 Has Elevated the Health and Wellness Trends of the Recent Years , results of a survey conducted among in May 2021. In the U.S., In the context of growing consumer-directed health in the U.S.,

Collaboration 77

Collaboration Medication Appointments Hospital 77

Health Populi

AUGUST 7, 2020

But Walmart has been expanding its primary care services — so we’ll watch to see in 2021’s J.D. I’ll hypothesize that the supermarket pharmacy rankings could shift in 2021 with some of the grocery stores that gained mega-trust in the virus-crisis moving toward the top of this segment. Given that the J.D.

Patient Experience 83

Patient Experience Medication 83

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Its meaning was, “insurance against loss through illness of the insured,” especially, “insurance providing compensation for medical expenses.” among providers and payors.

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

APRIL 4, 2022

About 3 in 5 people worry about unexpected medical bills, followed by one-half concerned about their home’s utility bills and grocery store spending. have postponed some form of medical care in the past year due to costs. As the chart shows, this accelerated in the third quarter of 2021 when the overall U.S.

Long Term Care 77

Long Term Care Follow-Up Insurance Billing 77

Health Populi

AUGUST 6, 2024

The bar and line chart here shows the trajectory of 3 GLP-1s from January 2021 to the end of 2023: Ozempic, by far the most-prescribed of the three medicines represented over 70% of the fills in the period; Wegovy and Rybelsus were adopted at a much lower rate by late 2023. “Employers indicated that 8.9%

Insurance 71

Insurance Collaboration Medication Patient Experience 71

Health Populi

MAY 25, 2021

time to appointment and median travel time to provider) as well as equitable care (say, the percent of patients who delay care due to access barriers like lack of broadband, out-of-pocket costs, and percent of patients who lack the language to communicate with providers). Access to care, covering both availability (e.g.,

Follow-Up 83

Follow-Up Appointments Collaboration Communication 83

Health Populi

JUNE 6, 2023

In health care, one of the “gifts” inspired by the coronavirus pandemic was the industry’s fast-pivot and adoption of digital health tools — especially telehealth and more generally the so-called “digital front doors” enabling patients to access medical services and personal work-flows for their care.

Appointments 62

Appointments Scheduling Billing Medication 62

Health Populi

JANUARY 26, 2023

Grocery stores have been morphing into health/care destinations for the past decade, in the best cases bolstering nutrition, supporting medication adherence and patient outcomes, and helping us curate healthy grocery carts with nutritionists as part of the store pharmacy team.

Collaboration 62

Collaboration Patient Experience Medication 62

Health Populi

JUNE 6, 2022

Then one year into the COVID-19 pandemic, in 2021, Walgreens expanded Find Care a year into the COVID-19 pandemic with additional health systems, virtual care providers, specialty care, and lab and diagnostics services. Now, Walgreens is enabling cancer patients to say, “Hello, Jasper.”.

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Relias

MARCH 4, 2024

Increased demand for health care With the constant improvement and innovation in medicine, average life expectancy for individuals has also increased, creating a greater need for nurses to care for older patient populations and their more complex medical needs. In some states, four patients per nurse is the maximum for emergency care.

Patient Safety 52

Patient Safety Unit Organization and Environment Critical Thinking Patient Satisfaction 52