Forbes Healthcare
JUNE 14, 2025
I should have to live under the same benefit design, customer service, and network constraints as every other member. Here’s why it matters: - Operational Truth : You only truly understand the friction points—customer service delays, billing errors, prescription denials—if you live them yourself.
The Healthcare Blog
MAY 12, 2025
In March 2023, both insurers were penalized after allegedly missing a single CMS secret shopper phone call , a call they claim was never received. How Quality Measurement Can Undermine Actual Quality The Star Ratings system aggregates over 40 metrics across preventive care, medication adherence, member experience, and customer service.
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Relias
JUNE 24, 2025
A separate 2023 hospital poll indicated that 100% of executives agreed that staffing shortages have negatively impacted RCM rates. No Surprises Act, CMS rule updates) Customer service and patient communication 2. A recent survey found that 63% of providers report staffing gaps in their RCM departments.
Walker Info - Patient Experience
FEBRUARY 3, 2025
In the 2023 U.S. The process uses customer preferences, problems, and complaints as insights to make improvements that impact the customer experience and business outcomes. This might be CAPHS surveys, recorded customer service calls, or employee feedback forms.
The HIPAA Journal
MAY 28, 2025
Since Spring 2023, the group has been consistently targeting U.S. The Silent Ransom group primarily gains access to victims networks through callback phishing campaigns that impersonate companies such as Duolingo and Masterclass, and others that offer subscription plans for their services.
Health Populi
OCTOBER 10, 2023
Today 11th October is National Burn Awareness Day 2023, and I’m supporting the effort for all of us to #BeBurnsAware. We then discussed why burns persist in still being a major burden of illness in 2023. ” Thus, those all-impactful social determinants of health are key drivers of burns especially in children.
The Healthcare Blog
APRIL 18, 2024
In November, 2023, Brynjolfsson teamed up with fellow West Coaster, Robert M. They begin their 2023 JAMA commentary this way, “History has shown that general purpose technologies often fail to deliver their promised benefits for many years (‘the productivity paradox of information technology’).
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