Arkenea

AUGUST 9, 2025

Studies from the Agency for Healthcare Research and Quality demonstrate that hospitals with well-optimized EHR workflows experience 25% fewer preventable adverse events. These requirements often stem from regulatory compliance needs, billing requirements, or poor system design.

Documentation

Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Qualitative benefits encompass improved clinician satisfaction, enhanced patient experience, and stronger competitive positioning in the healthcare marketplace.

Unit Organization and Environment

Medical Economics

JUNE 27, 2025

were hospitalized. The same study found that out-of-pocket cost per patient per year for outpatient visits, emergency department visits and hospitalizations had an estimated mean of $1,631 for patients with food allergy-related visits, which is approximately 11% of the total costs for these services ($14,395 per patient per year).

Tests

Walker Info - Patient Experience

FEBRUARY 3, 2025

Health insurance plays a vital role in helping patients access the care they need. By focusing on healthcare payors as an integral part of the patient experience (PX), companies can improve lives. The High Price of a Poor Health Insurance Experience The goal of insurers and affiliated payment companies is keeping people healthy.

Insurance

Arkenea

JUNE 23, 2025

Think of RAG as having a brilliant medical researcher who can instantly access and synthesize information from your entire healthcare knowledge base like patient records, clinical guidelines, research papers, and treatment protocols to provide precise, contextual answers to complex medical queries.

Documentation

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. Handled all insurance forms and also billing-related processes. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving.

Medical Administrative Assistant

Health Populi

APRIL 2, 2025

CVS Health’s recent research report into the critical role of consumer experience in health care quantifies the return on investing in UX and CX design for improving medication adherence. households earning over $180,000 a year are now worried about medical bills in America. And even 40% of U.S.

Patient Experience

Health Prime

JULY 8, 2025

In the emergency department (ED), denials and underpayments aren’t just billing issues – they’re operational threats that affect the entire healthcare ecosystem. This problem is not only hurting emergency medicine physician groups and hospitals – it’s also hurting patients.

Documentation

Health Prime

JULY 8, 2025

In the emergency department (ED), denials and underpayments aren’t just billing issues – they’re operational threats that affect the entire healthcare ecosystem. This problem is not only hurting emergency medicine physician groups and hospitals – it’s also hurting patients.

Documentation

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance

Health Populi

DECEMBER 30, 2024

In another post for contextualizing #CES2025 for health, , Ill detail some of the barriers, obstacles, and concerns on health consumers minds related to the adoption and ongoing use of digital health technologies with Trust being an over-arching issue on peoples minds.

Scheduling

Forbes Healthcare

AUGUST 5, 2025

100 dollars bills. getty From the passage of the One Big Beautiful Bill to CMS’s newly announced strategic direction , from executive orders on pharmaceutical pricing to ongoing scrutiny of PBMs, Medicaid and the 340B program, there’s no shortage of movement across the healthcare landscape. trillion annually.

Insurance

Medical Economics

JUNE 20, 2025

And yet, gait is still not a routine part of clinical checkups — even though it’s strongly correlated with hospitalization, disability and mortality. Preventive steps — such as fall prevention programs, physical therapy and medication reviews — can be initiated before a patient experiences a serious event.

Vital Signs

Healthcare Dive - Practice Management

JUNE 9, 2025

Things like: Clinical documentation and note-taking Prior authorization paperwork Appointment scheduling and reminders Medical coding and billing While physician burnout has declined in recent years, almost half of clinicians still report feeling stressed. You can unsubscribe at anytime. Registered in England and Wales. TechTarget, Inc.s

Follow-Up

Health Populi

NOVEMBER 18, 2024

Start with over-arching finding that, “Three out of four patients believe the U.S. health consumers is with the health care system industry segments like hospitals, insurance companies, and pharma — as patients differentiate between the “system” and the “people” working in it.

Insurance

Health Populi

APRIL 14, 2025

To the far right we see the longer-term cycle where consumers take over for the intermediaries who were the middle-actors between patients-as-consumers and health care industry stakeholders– whether pharmas and PBMs, physicians and hospital systems, health plans, and other sources of care, supplies, and financing.

Insurance

Health Populi

MARCH 6, 2025

Specific to consumers home health care economics, we learn from Gallup and West Health that Americans borrowed about $74 billion to pay medical bills in 2024. We can start with the consumer as patient and medical bill payor, noting that even the most affluent households in the Gallup-West Health study feel the sting of medical bill concerns.

Billing

Health Populi

JULY 14, 2025

I’ve frequently discussed the phenomenon of health consumers self-rationing care due to dollar-cost and medical bill management in the context of household budgets, In this research, we see the “time cost” constraint as another factor contributing to peoples’ self-rationing health care.

Appointments

Medical Economics

JULY 25, 2025

Paradoxically, despite this potential, adoption remains low due to system complexity, financial incentives, and provider and patient hesitance. A 2024 FTC report found that PBMs may steer patients away from lower cost biosimilars to favor rebated or affiliated products. 73: Why physicians are suing RFK Jr., with attorney Richard H.

Patient Education

Healthcare Dive - Practice Management

JUNE 23, 2025

According to Medicare Cost Report data analyzed by Definitive Healthcare , hospitals spent an average of $230.5 million in net patient revenue. Rethink your hospital lighting strategy Lighting design can enhance clinical workflows throughout medical centers many different purpose-built spaces.

Hospital

Health Populi

NOVEMBER 14, 2024

health spending per dollar, with hospital costs (adding inpatient and outpatient hospital costs together with ER spending) ranking first at over 40 cents per dollar, followed by prescription drug costs exceeding 24 cents on the dollar. Health Populi’s Hot Points: AHIP, the U.S. Here’s AHIP’s assessment of U.S.

Insurance

Health Populi

MARCH 13, 2025

The Propel study’s insights build on what we know is a growing ethos among health consumers seeking to take more control over their health care and the rising costs of medical bills and out-of-pocket expenses. That includes oral health and dental bills: 2 in 5 U.S.

Billing

Health Populi

APRIL 30, 2025

consumers’ financial stress, an impact that will have knock-on toxic or otherwise negative side-effects on patients and families dealing with chronic conditions and facing medical bills, reinforcing the unhealthy vicious cycle of fiscal/physical health risks. Tariffs will further exacerbate U.S.

Billing

Health Populi

APRIL 7, 2025

We’ve seen this in other studies that focus on medical bills and healthcare spending as a negative influence on seeking health care. Finances in general — not just health care costs — can motivate people in a negative way to delay health care, which is a form of self-rationing health care.

Diagnostics

Health Populi

MAY 27, 2025

making up 28% of spending, pharmacy (one in $5 of spending, inpatient (hospital) care constituting 17% of spending, and other line items at 2% of the remainder. This could hit medical offices managing patient bill paying (e.g.,

Billing

Healthcare Dive - Practice Management

JULY 14, 2025

One of the most scrutinized tools for measuring this is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. While clinical care receives a lot of attention, many healthcare organizations are recognizing a less obvious contributor to positive patient experiences – foodservice.

Patient Satisfaction

Scrubs

MARCH 28, 2023

Student nurses need to complete at least 400 hours of clinical training before they can take the National Council Licensure Exam, but more states are allowing students to practice their skills in simulated labs instead of on real patients. State Senators recently passed a bill that would allow for simulated training.

Billing

Health Populi

FEBRUARY 27, 2024

NABIP, whose members represent professionals in the health insurance benefits industry, drafted and adopted a new American Healthcare Consumer Bill of Rights launched at the meeting. There have been many versions of so-called “patient’s bills of rights” over the years.

Billing

Health Populi

AUGUST 2, 2021

This has raised the importance of price transparency, which is based on the hypothesis that if patients had access to personally-relevant price/cost information from doctors and hospitals for medical services, and pharmacies and PBMs for prescription drugs, the patient would behave as a consumer and shop around.

Billing

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. Patients have been much more forthcoming than hospitals, the journalists have found.

Patient Experience

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing

Health Populi

FEBRUARY 29, 2024

In some parts of the world, such as Australia and Norway, “in-person at-home acute care has gained signification traction and has been offered in most hospitals for over 15 years,” the authors note. Hospitals are not logisticians (with apologies to the materials management folks working hard out there in health systems).

Hospital

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Kaufman Hall interviewed 200 organizations for this study, including health systems, stand-alone hospitals, children’s hospitals, and specialty hospitals.

Hospital

Health Populi

JUNE 4, 2024

Health Populi’s Hot Points: For the patient-member-consumer, the digital experience “is” the overall experience given the growing use of online scheduling, online access to portals and EHRs, use of telehealth and virtual care platforms for clinical encounters, and bill paying, among other digital health care interactions.

Patient Experience

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience

Health Populi

SEPTEMBER 13, 2022

“The odds are against hospitals collecting patient balances greater than $7,500,” the report analyzing Hospital collection rates for self-pay patient accounts from Crowe concludes. Crowe benchmarked data from 1,600 hospitals and over 100,00 physicians in the U.S.

Hospital

Health Populi

FEBRUARY 7, 2019

In addition to wanting a higher communication standard for clinical information and self-care, three-quarters of patients also want an easy way to understand and paying their medical bills. Less than half say they’re currently getting that support from health care providers. Satisfaction outweighs loyalty.

Patient Experience