Medical Economics

JUNE 24, 2025

Author(s): Richard Payerchin Fact checked by: Todd Shryock A leader of the American Independent Medical Practice Association discusses new AMA findings about the state of private practice physicians. Related Videos Related Content Advertisement June 23rd 2025 Doctors, patients, insurers all frustrated with prior authorization, RFK Jr.

Customer Service 52

Customer Service Billing Insurance Medication 52

MedicalGPS

OCTOBER 5, 2022

A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare staff is the number one factor in improving patient experience.

Communication 96

Communication Patient Experience Critical Thinking Patient Satisfaction 96

MedicalGPS

NOVEMBER 9, 2022

You can use our Quality Assurance Observation Checklist and the guidance in the video below to quantitatively and easily observe the front-line support staff at your medical practice to identify opportunities and celebrate exemplary customer service and patient care. Avoid Medical Jargon- Words do matter to patients.

Customer Service 95

Customer Service Huddles/Rounds Patient Experience Communication 95

Scrubs

APRIL 9, 2023

The healthcare industry is transforming with the introduction of ChatGPT, an AI-powered chatbot that enables medical professionals and hospitals to streamline their workflow and provide better patient care. What Are The Benefits of ChatGPT For Medical Practices And Hospitals? So let’s dive into how ChatGPT is transforming healthcare!

Follow-Up 130

Follow-Up Customer Service Appointments Scheduling 130

Health Populi

NOVEMBER 5, 2020

CES explored perspectives on air quality (such as smoke and carbon monoxide), cleaning, communication (e.g., The most commonly-owned healthy home products are solutions for air quality, water quality, personal hygiene, fitness, security, cooking and communication. cast to communicate their collective political will.

Customer Service 109

Customer Service Communication Follow-Up Medication 109

Health Populi

MAY 30, 2022

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured. Another health risk is medical debt.

Billing 105

Billing Insurance Customer Service Patient Experience 105

Bell-Brown Medical Institute

APRIL 15, 2022

To improve yourself as a medical assistant, it is important to be aware of how you can contribute to the success and growth in your field. The medical field is always growing, and there are many ways to improve your skills. Medical assistants can improve their careers by earning a certification.

Medical Assistant 52

Medical Assistant Medication Certification Customer Service 52

Northwest Career College

MAY 9, 2024

Medical Administrative Assistants (MAAs) play a crucial role in the daily operations of healthcare administration, ensuring effective communication and patient care. This article provides a comprehensive guide to the essential skills required for a successful career as a medical administrative assistant.

Medical Administrative Assistant 40

Medical Administrative Assistant Medical Terminology Medication Customer Service 40

ACI Medical & Dental School

MARCH 9, 2024

In Demand Career Spotlight Series – Medical Secretary Our In-Demand Career Spotlight Series focuses on careers in the medical and dental industries where demand for skilled workers outpaces supply. In this month’s blog post, we will be discussing the Medical Secretary position. What Does a Medical Secretary Do?

Medical Secretary 52

Medical Secretary Medication Medical Terminology Problem Solving Skills 52

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. Among those people whose medical bills went to a collections agency, 60% were unable to pay the full amount of the bill, and 43% were confused about the amount of the bill. 50% want clearer, easier-to-understand medical bills.

Billing 97

Billing Insurance Customer Service Hospital 97

Northwest Career College

JULY 31, 2024

It is important to write a standout resume to have the best chance of getting a great job as a medical administrative assistant. This section will help communicate to the employer right from the get-go that you have the qualifications they are searching for from a candidate.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Certification Customer Service 40

Health Populi

DECEMBER 9, 2019

As Boomers age, they’re adopting mobile and smart technology platforms that enable people to communicate with loved ones, manage retirement investment portfolios, ask Alexa to play Frank Sinatra’s greatest hits, and manage prescription refills from the local grocery store pharmacy.

Customer Service 62

Customer Service Collaboration Communication Medication 62

The Healthcare Blog

JUNE 3, 2024

Until recently I’d been insured by BCBS Massachusetts, and you might recall a little over a year ago I wrote a piece on THCB about the fun and games to be had trying to figure out what their PBM (CVS Caremark) was doing with the pricing of my kid’s ADHD medication. But they’d never messed with my medication as my statins are cheap.

Insurance 119

Insurance Customer Service Scheduling Medication 119

Northwest Suburban College

MARCH 22, 2024

Pharmacy Technicians play a pivotal role in the delivery of safe and effective medication management to patients across various healthcare settings. – Compliance and record-keeping: They play a vital role in adhering to pharmacy laws and regulations, securing patient data, and maintaining accurate records of medication transactions.

Long Term Care 52

Long Term Care Customer Service Hospital Huddles/Rounds 52

MedCerts

MAY 6, 2024

Some instances of scenario-based learning include Medical training. Medical students analyze symptoms, diagnose virtual patients and recommend treatments. Customer service training. Students in the service industries are presented with simulated, challenging customer interactions.

Problem Solving Skills 56

Problem Solving Skills Critical Thinking Customer Service Emergency Response 56

Northwest Suburban College

JUNE 14, 2024

Pharmacy Technicians are indispensable members of health care teams, playing a critical role in ensuring that patients receive accurate and timely medications. This includes interpreting prescription orders, selecting the appropriate medications, accurately counting or measuring drug quantities, and labeling drug containers.

Customer Service 52

Customer Service Patient Safety Teamwork Insurance 52

Northwest Suburban College

SEPTEMBER 6, 2024

As a pharmacy technician, you will work closely with pharmacists to help prepare and distribute medications to patients. In the classroom, you learn about important topics like pharmacology, medical terminology, pharmacy law, and ethics. One major responsibility is helping pharmacists prepare and dispense medications.

Problem Solving Skills 52

Problem Solving Skills Medical Terminology Customer Service Communication 52

Amber Pharmacy

DECEMBER 22, 2022

Patients living with a chronic condition or depending on medications to manage a condition can find this time stressful. Keeping these tips in mind can help eliminate any surprises and make sure your medications are processed and shipped without any delay. This will help eliminate a delay in medication delivery or extra phone calls.

Insurance 52

Insurance Customer Service Billing Communication 52

Northwest Suburban College

APRIL 11, 2024

Pharmacy Technicians are indispensable members of the healthcare industry, ensuring the safe and efficient dispensing of medications and contributing to the overall well-being of patients. Technical Knowledge and Accuracy Pharmacy Technicians must possess a strong foundation in pharmacology, medication management, and drug interactions.

Patient Safety 52

Patient Safety Patient Records Long Term Care Communication 52

Northwest Suburban College

APRIL 18, 2024

Achieving a fulfilling and successful career in the medical field is a dream for many. A Pharmacy Technician plays a crucial role in the field of pharmaceutical services. As a vital member of the healthcare team, they work closely with pharmacists to ensure patients receive the correct medications and dosage to maintain their health.

Long Term Care 52

Long Term Care Certification Customer Service Patient Care 52

Amber Pharmacy

DECEMBER 5, 2022

This partnership and integration will provide infusion centers with direct ordering access of specialty prescription medications and will reduce administrative burdens associated with payer-mandated specialty pharmacy requirements. With the WeInfuse and Amber integration, we will be taking the specialty pharmacy experience to a new level.”

Electronic Orders 52

Electronic Orders Customer Service Billing Communication 52

Northwest Career College

OCTOBER 19, 2024

Speaking, reading, and writing in English will provide wider opportunities for finding jobs and communicating efficiently with other people to prosper in one’s career. Better Communication Skills One of the most important reasons to learn English is to improve communication.

Communication 40

Communication Medical Terminology Customer Service Medication 40

MedVA

SEPTEMBER 18, 2023

Welcome to the digital era in veterinary care, where Veterinary Virtual Assistants (VVAs) boost efficiency and customer service. VVAs also help with telemedicine consultations and make sure that the business and clients can communicate with each other. In times of trouble, their quick help is very helpful.

Follow-Up 52

Follow-Up Appointments Customer Service Billing 52

Northwest Career College

FEBRUARY 6, 2025

They are ever-eager and ready whenever the pharmacist might need them for preparation, medication issues, or care for the patient. This reduces the time pharmacy technicians need to spend on repetitive tasks and allows them more time for other significant areas of their job, including customer service or medication management.

Communication 40

Communication Customer Service Medication Certification 40

Health Populi

JUNE 26, 2018

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

MedVA

SEPTEMBER 18, 2023

You’ll be able to have access to someone who knows what it takes to run a medical practice, and your time will be freed up to do things like marketing, advertising, and seeing new patients. Increased Customer Service A well-trained virtual assistant will act as a representative for your business.

Follow-Up 52

Follow-Up Customer Service Scheduling Communication 52

Arkenea

JULY 5, 2024

Predicting protein structures accurately can accelerate the development of new medications and therapies, offering hope for conditions with limited treatment options. AI handles Customer service services by tapping into our knowledge base and answering customers’ questions.

Vital Signs 52

Vital Signs Customer Service Communication Diagnostics 52

Relias

AUGUST 8, 2023

Improve communication. Have a positive impact on those who receive your organization’s services Mitigate the risk of being outdated. Improve customer service. PAC training directly impacts the lives of the patient PAC services provide an extra level of assistance for people discharged from acute hospitals.

Acute Care 52

Acute Care Unit Organization and Environment Hospice Long Term Care 52

Accepted Blog

DECEMBER 11, 2023

All of us frequently encounter obstacles: the traffic detour, an incompetent customer service representative, a disagreement with your partner, the approval you expected on a project unexpectedly turning into a “No.” How did the candidate communicate her vision?

Admissions 52

Admissions Customer Service Communication Follow-Up 52

MedAssistantEDU.org

SEPTEMBER 16, 2021

MedassistEDU experts say that there has been a shift in the medical assistant duties. At present medical assistants are performing similar duties as registered nurses while assisting a physician. Medical assistants do not typically need credentials for employment. prefer to get certified to advance their careers.

Medical Assistant 40

Medical Assistant Certification Tests Customer Service 40

Practice Builders

DECEMBER 26, 2023

A significant shift in patient priorities can be seen in Press Ganey’s research , where patients now place more value on “customer service” (71%) and “communication” (64%) in addition to receiving high-quality care, outweighing more conventional metrics like “bedside manner.”

HIPAA 52

HIPAA Appointments Customer Service Communication 52

Accepted Blog

JUNE 24, 2024

Having worked in admissions for over two decades, I have read thousands of activity descriptions for medical school and related healthcare fields. As a result, more research opportunities became available for medical students, residents, and undergraduates. Applying to Medical School? Why did you choose it?

Admissions 40

Admissions Customer Service Discharges Hospital 40

Sensible Medicine

FEBRUARY 2, 2024

To paraphrase from the introduction to Ending Medical Reversal : medicine, practiced well, is beautiful. If a patient senses it, it is either true or we are communicating it. Medical practice is the classic high-stress combination of great responsibility and little control. 1] I consider it a privilege to practice medicine.

Customer Service 294

Customer Service Follow-Up Diagnostics Appointments 294

Accepted Blog

AUGUST 12, 2024

The 2025 ERAS (Electronic Residency Application Service) application follows on last year’s restructured application, with a few changes. As in the 2024 ERAS, rather than including every relevant experience you’ve had, as you might on a CV, you must choose ten experience entries that communicate who you are and what’s most important to you.

Admissions 52

Admissions Follow-Up Medication Communication 52

Walker Info - Patient Experience

NOVEMBER 20, 2023

It can address direct problems that customers have told you about. It can help solve behind-the-scenes challenges that prevent efficient and effective customer service. One of the many responsibilities of nurses is to make sure the proper medical supplies are available in each room.

Follow-Up 52

Follow-Up Customer Service Discharges Tests 52

Walker Info - Patient Experience

DECEMBER 10, 2022

Pharmaceutical companies deploy text analytics to extract information from large volumes of medical literature quickly. Media outlets synthesize communication from across the world to generate to-the-minute news reports. The tool holds many applications when it comes to customer experience as well.

Customer Service 52

Customer Service Best Practices Follow-Up Administrative Work 52

We Care Online

SEPTEMBER 18, 2024

Regular disinfection of high-touch surfaces like bed rails, doorknobs, and medical equipment is essential in infection control. Communication: Clear communication among staff members about infection control measures and the status of infections within the facility ensures everyone is on the same page and can act quickly if necessary.

Long Term Care 52

Long Term Care Discharges Communication Customer Service 52