Relias

MAY 19, 2025

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. But in a patient-first world, its not the mistake that defines your organization its how you recover from it.

Best Practices 40

Best Practices Follow-Up Discharges Communication 40

Arkenea

JUNE 23, 2025

From electronic health records and clinical research papers to medical imaging reports and patient communications, the sheer volume of healthcare information grows exponentially each year. Data Silos : Different departments often use separate AI tools that can’t communicate or share insights across the organization.

Documentation 52

Documentation HIPAA Discharges Medical Coding 52

Practice Builders

FEBRUARY 28, 2024

In the competitive landscape of healthcare, patient experience plays a pivotal role in shaping the success and reputation of medical practices. Understanding the significance of patient experience in healthcare is crucial for building trust, satisfaction, and fostering long-term relationships.

Patient Experience 90

Patient Experience Patient Satisfaction Appointments Communication 90

Relias

MAY 6, 2025

I sat down with Elaine Cox, Chief Medical Officer at Riley Childrens Health at Indiana University Health, and Craig Manson, CEO of Configo Health, to discuss how having the right data can help healthcare organizations truly engage patients and their families, and improve their care. question among team members for effective communication.

Patient Experience 40

Patient Experience Best Practices Discharges Patient Satisfaction 40

Health Populi

FEBRUARY 9, 2021

George tells us about being discharged home after dealing with heart failure in the hospital. He is wearing his BioIntelliSense “BioSticker” which communicates vital sign metrics, used along with Philips remote patient monitoring program. Take George and Audrey.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Follow-Up 52

Minority Nurse

FEBRUARY 21, 2024

In June 2021, Montefiore was evaluating performance improvement initiatives to enhance patient experiences and alleviate flow challenges and decided to open a discharge lounge. The idea of a discharge lounge isn’t new, but being assisted by the clinician with whom patients just bonded is.

Discharges 69

Discharges Unit Organization and Environment Performance Improvement Initiatives Hospital 69

Guideway Care

DECEMBER 23, 2024

Key Takeaways Transitional Care Management (TCM) improves care coordination and significantly reduces hospital readmissions through a structured approach that encompasses patient follow-up and communication. Initiatives such as Project RED and BOOST augment care transitions by conducting follow-up calls with patients.

Discharges 52

Discharges Patient Satisfaction Follow-Up Transfers 52

Health Populi

JUNE 27, 2024

Patients’ experience with health care in the U.S. adult consumers’ perspectives defined “patient experience” (PX) as, “The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” The study into U.S.

Discharges 62

Discharges Appointments Scheduling Patient Experience 62

Guideway Care

AUGUST 31, 2023

Multi-visit patients account for more than half of all readmissions in the United States. Readmission costs to Medicare is reported at $26 billion annually, with $17 billion of that amount spent on avoidable hospital intakes and readmissions after discharge, according to data from the Center for Health Information and Analysis.

Discharges 52

Discharges Hospital Follow-Up Patient Experience 52

Health Populi

JANUARY 11, 2021

Data literacy, the ability to comprehensive one’s “numbers” displayed in lab test results and other patient-facing clinical communications. Medical literacy, such as understanding medical instructions following up procedures, lab tests, and inpatient discharges to the home.

Follow-Up 77

Follow-Up Discharges HIPAA Tests 77

Health Populi

AUGUST 22, 2019

Underlying that trust-for-health was communication of a value proposition and transparency — the kind of which Amazon, for example, delivers on their ecommerce platform. Why would this be the case? The third bar chart gauges providers’ “consumer convenience initiatives,” on-ramps to retail-facing health services.

Hospital 67

Hospital Discharges Appointments Scheduling 67

Relias

APRIL 18, 2025

In the healthcare sector, consumer experience is even more important than in other industries. Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important.

Patient Experience 40

Patient Experience Patient Satisfaction Best Practices Hospital 40

Guideway Care

JANUARY 14, 2025

Tools such as patient portals and telemedicine play an instrumental role in these efforts. Patient portals offer patients online access to their health records, promoting greater involvement in self-care management. These advanced tools empower advocates to pinpoint prevailing health trends and issues with greater precision.

Patient Advocacy 52

Patient Advocacy Patient Satisfaction Discharges Hospital 52

Health Populi

JULY 9, 2020

FYI, Press Ganey, a leading health care patient experience organization, has created an impressive library of resources addressing the pandemic, linked here.]. Thus, Press Ganey asserts, “patients’ trust in their health care is intertwined with caregivers’ trust in their organizations.” Press Ganey asks.

Hospital 124

Hospital Discharges Collaboration Patient Experience 124

Health Populi

OCTOBER 1, 2022

Embed consumer principles in pricing, access, and patient experience processes, and, Tailor marketing based on specific consumer insights and lines of business. Healthcare providers can order groceries for a patient’s meal plan upon hospital discharge or to manage a chronic condition at home.

Insurance 71

Insurance Discharges Hospital Collaboration 71

Walker Info - Patient Experience

NOVEMBER 20, 2023

Among the process enhancements are utilizing it to allow patients to communicate (often through nurses) with their providers and allowing patient access while within the hospital so they can better understand treatment that is taking place and what steps remain on the road to discharge.

Follow-Up 52

Follow-Up Customer Service Discharges Tests 52

Relias

FEBRUARY 26, 2024

Coordination of care is the process of organizing and integrating health care services for patients across care settings and providers. In emergency care settings, care coordination can involve immediate care, hospital admission, discharge planning, follow-up care, and post-acute care. What is care coordination?

Care Plan 52

Care Plan Patient Satisfaction Acute Care Collaboration 52

Guideway Care

JANUARY 14, 2025

In collaboration with a diverse healthcare team comprising various professionals, OCNs diligently work towards synchronizing comprehensive approaches designed around the specific needs of each patientthis synergy being paramount for streamlining impactful treatment protocols that aim at enhancing patient experiences as well as clinical outcomes.

Certification 52

Certification Hospice Interdisciplinary Team Collaboration 52

Sensible Medicine

FEBRUARY 6, 2025

Discharge planning is worse than ever. The hospital is breathing down your neck to discharge patients who still need care. That symbolizes the patient experience. Decentralized communication on platforms like Substack may reinvigorate jaded physicians. It is only the rest that has gone to s**t.

Discharges 259

Discharges Medication Hospital Patient Experience 259