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Top Customer Service Tips for Medical Administrative Assistants

Northwest Career College

Providing good customer service is critical to doing your job well. Why is customer service so important? This article shares some simple but effective tips to help medical administrative assistants offer the best customer service possible. Warm Greetings to Patients First impressions do count.

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Ep. 71: Agentic AI with Isaac Park of Keebler Health

Medical Economics

Agent AI Use Cases and Healthcare Applications (00:02:43) Describes agent AI’s potential to mimic human workflows and its analogy to customer service bots. Appropriate Use Cases in Healthcare (00:04:31) Agent AI’s current use in low-clinical, high-administrative tasks like scheduling and EHR management.

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Top 5 Technical Skills Every Successful Dental Administrative Assistant Needs

Northwest Career College

A Dental Administrative Assistant plays a vital role in the flow of a dental office: from patient schedules to necessary paperwork, they handle many things. You must monitor patient schedules, file documents appropriately, and communicate effectively with the dental staff.

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Revenue Cycle Staffing Challenges: Tackling Staff Shortages and Burnout

Relias

No Surprises Act, CMS rule updates) Customer service and patient communication 2. Offering flexible work schedules, recognition programs, and mental health resources can significantly boost morale and retention. Support your team through culture and flexibility Burnout isn’t just about workload — it’s about workplace experience.

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How ChatGPT Is Transforming Healthcare Industry

Scrubs

With its ability to engage in conversations with multiple users simultaneously, ChatGPT provides doctors and nurses more time to focus on tasks that require their expertise while providing superior customer service for potential or existing patients. Get out of line and get back your time with automated appointment scheduling!

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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. WebMD announced a new service enabling consumers to schedule telehealth visits from the WebMD Care and Vitals platforms. This is the second year that J.D.

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Calculating the True Cost of Your Current Billing Solution: How CollaborateMD Enhances ROI

CollaborateMD

“We chose CollaborateMD over other partners because of the robust features and in-depth functionality that a billing service requires. Schedule a demo and discover how we can help you successfully switch up your billing process with minimal business interruption.

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