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Rehumanizing the Patient Experience

Minority Nurse

I’ve recently had the opportunity to spend a great deal of time as a patient, and from my perspective, the patient experience is often sadly lacking. We wait to be discharged. Doctors see patients in rushed 15-minute appointments, often without a cursory physical exam. Do we make patients feel welcome?

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A ‘SEET’ at the Table: Managing the Four Drivers of Patient Experience

Walker Info - Patient Experience

Improving Access and Outcomes Using Success, Effort, Emotion, and Trust Metrics A nurse enters a hospital room for a routine blood draw. She greets the patient, explains why she is there, and begins the task. Each a small but powerful gesture to ease the patients fear and transform the interaction into one of care and connection.

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Engaging Physicians in Quality Improvement: Strategies for Driving Practice Change

EvidenceCare

When clinical teams embed learning into daily routines, reducing clinical variation becomes achievable and practice improvement in hospitals shifts from an initiative to a habit. Healthcare’s ability to continuously learn and refine practice is the backbone of safer care, stronger margins , and long-term organizational relevance.

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Reducing Clinical Variation: A Practical Guide for Health System Leaders

EvidenceCare

While some variation is appropriate—reflecting patient-specific needs—unwarranted variation often signals inefficiencies, outdated practices, or inconsistent application of evidence-based guidelines. This includes things like the frequency of ordering specific tests, timing of discharge orders, or how often consults are requested.

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How BPCI Enhances Patient Experience and Lowers Costs: A Comprehensive Guide

Guideway Care

The BPCI initiative transforms healthcare by improving patient experiences and cutting costs. By moving from volume-based to value-based care, BPCI enhances provider coordination and treatment efficiency, which is crucial in understanding how BPCI enhances patient experience and lowers costs.

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Insights from Digital Health Leaders at ViVE 2025

EvidenceCare

Aaron Wilcox, a general surgeon and care transformation leader at Kaiser, the concept of a patients care journey has evolved beyond simply moving them from one stage to the next. Instead, he sees an opportunity to integrate multiple services to support both hospital and overall wellness goals.

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The Top Patient Safety Risks in 2025 Are Mostly About the “Human OS” – Reading ECRI’s Annual Report

Health Populi

Here is ECRI’s list of patient safety concerns a decade ago in 2015. as more patients get discharged to hospital-for-home and more acute-care workflows that fall on burdened caregivers (that is, family members and friends). Many more of these have to do with “technology” and devices (e.g.,