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Rehumanizing the Patient Experience

Minority Nurse

Losing Touch In far too many provider-patient encounters, the art of communication is lost, seemingly forgotten in the rush of things to do. We can ask ourselves how patients are greeted in our facility, whether it’s an outpatient provider office or an acute care hospital ER. Do we make patients feel welcome?

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Top Five Takeaways From Recent Nursing Workforce Research

Emerging RN Leader

The 2025 NSI National Health Care Retention & RN Staffing Report provided an overview of what happened with the nursing and healthcare workforce in acute care settings during […] The post Top Five Takeaways From Recent Nursing Workforce Research appeared first on Emerging Nurse Leader.

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Advanced Primary Care Management Services: A new proactive model for whole patient care

Medical Economics

While care models have been more reactive — addressing health issues as they arise — providers are trying to identify ways to shift toward proactive care models that look to solve health problems before they become issues.

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How BPCI Enhances Patient Experience and Lowers Costs: A Comprehensive Guide

Guideway Care

Hospitals participating in BPCI have implemented diverse strategies for improving quality and have seen widespread uptake both within hospital settings and throughout post-acute care. Enhanced program results stem from robust teamwork and communication among healthcare providers.

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Revenue Cycle Staffing Challenges: Tackling Staff Shortages and Burnout

Relias

No Surprises Act, CMS rule updates) Customer service and patient communication 2. Focus areas for training should include: Annual coding and billing guideline updates Denial prevention strategies Regulatory changes (e.g.,

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The Top Patient Safety Risks in 2025 Are Mostly About the “Human OS” – Reading ECRI’s Annual Report

Health Populi

health care system today: namely, Managing patient violence Inadequate patient handoffs– but in this case, related to patient transport #5 and #9 in the list 10 years later identify care coordination challenges, which continue to mar health care quality in the U.S.

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Top 4 Service Recovery Strategies for Turning Feedback Into Action

Relias

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. Over time, experience data reveals patterns: persistent pain points, gaps in communication, or breakdowns in handoffs.